Express Scripts - Will not refill missing medication even after saying it will be refilled immediately
I had a medication, according to the tracking data, was delivered to my mail box. It never made it into my house.
I have called Express Scripts Customer Service four separate times. After explaining the situation I am told the next refill will be moved forward to that day. During call number 3 the CS rep even brought on someone from the pharmacy department who said it will be filled this time. It wasn't nor has it been refilled.
Unfortunately i am stuck with Express Scripts since Dept of Defense has awarded them a long term contract for military medications. I would not recommend Express Scripts to anyone!
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