My PCP sent-in a generic prescription, and Express Scripts filled it and charged me without my approval. The drug was over $120 for 18 pills.
I called Express Scripts. They refuse to cancel the transaction and/or refund the consumer once the Rx is filled, which is completely unethical. The consumer plays no part in the transaction except for being stuck with the bill. Never let your doctor send them a prescription without first checking the site to see what the price will be because once they send it, you're screwed.
Better yet, don't create an account or give these scam artists your credit card info to begin with.
Ashley, the telephone representative, was friendly and did the best she could to help. Terry, her supervisor, was argumentative and unwilling to do right by me, the consumer.
Product or Service Mentioned: Express Scripts Prescription Refill.
Reason of review: Poor customer service.
Monetary Loss: $122.
Preferred solution: Full refund.
Express Scripts Cons: Have already stated.