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Requested a refill on the app, next day checked and found the medicine was being delayed for approval from the dr for home delivery. Ironic because i was being forced to use express scripts by my insurance.

Contacted my dr and they sent a new prescription. Next delay came when i was contacted by express scripts that they needed payment approval, i had already approved this on the app 2 days before. Called and spoke to customer service and was assured my med's would ship within 24 hours. Checked the app and found my meds would not ship for another 4 days.

Called agai and spoke to customer service and a supervisor to no avail.

In short exspress scripts is charging $50 a month for medicine i was getting for $25 from publix and taking 8 days to ship medicine i could pick up next day. Worst customer service of any company i have ever used and that includes AT&T

Company wrote 1 public responses to the review from Jul 12.
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Express Scripts Verified Representative

Hello Consumer, We are sorry about your experience and wanted you know help is here. We would like to make sure your issue is resolved.Feel free to email your full name, member ID, date of birth and phone number where we can best reach you. Please reference the #1301751, Stephanie -Express Scripts

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