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My husband had to choose a new prescription plan as he started on Medicare. It was suggested that he use Express Scripts as it would be the best financially for the meds he was on.

I started the process early, having the MD send the scripts prior to the 10/1 start date so everything would be in place and it would be a smooth transition. He has a kidney transplant and Express Scripts and their specialty pharmacy, Acredo, are passing the buck, siting "process" and coming up with every issue that they can find to not sent the med. I have talked to at least 4-8 people at both pharmacies and one does not know what the other does. After years of being on a specific medication for the transplant they will not send the meds because the pharmacist thinks there can be an interaction with another med - he has been on both for years!

One excuse after another from both Express Scripts and their specialty pharmacy Acredo. If possible STAY AWAY FROM THEM!!

Product or Service Mentioned: Express Scripts Shipping Service.

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

I didn't like: Accredo and express scripts are passing the buck, Response to questions changes with each call, All say they are sorry but no one solves issues, No communication between accredo and express scripts.

  • Horrible Retiree Insurance
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ExpressRxHelp
#1580616
Express Scripts Verified Representative

We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com in reference Review #1380677. Best Regards, Stephanie Express Scripts

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