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New Reviewer

Refusing to follow my doctors orders.

I have a skin condition requiring my to use an a topical solution. My Doctor sent the script to you, 60 mls per week for 1 year. Thats 15 bottles for a 4 month supply. The pharmacist gave me only 4 bottles. Thats for 4 months, Thats only good for 1 month. I told him he's not my doctor. He never called me or my Doctor. He billed me for 3 months and only got 1 month. He told me he has the power to limit my medication. He's not my Doctor

User's recommendation: use alternate sites, CVS,

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1 comment
#2249986

Hello Jonathan, We're always able to speak further about this matter and understand the issue. Please email ExpressRxHelp@express-scripts.com your account information and reference #3947469. Thank you-Adam

ID
#3947469 Review #3947469 is a subjective opinion of poster.
Pros
  • No driving to the pharmacy
Cons
  • Changing the doctors orders
Loss
$18
Preferred solution
Full refund

Website

I can't log on to reorder my medications. I'm 85, an Air Force veteran, and have been using Express scripts for about four years. Last week express scripts emailed me to reorder my medications. After getting through the Tricare questions and the Express scripts password, it says one moment, then the screen goes dark and a circular symbol starts. I've tried everything I know how to do and I'm in need of medications soon.
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2 comments
#2243265

We’re sorry to see this and thank you for bringing this to our attention. Could you please email us at ExpressRxHelp@express-scripts.com with a good phone number to reach you and member ID? We’d like to reach out to discuss this further.

#2243258

Clara Peller, "I don't think there's anybody back there, I really don't.'

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ID
#3898555 Review #3898555 is a subjective opinion of poster.
Location
Prattville, Alabama

Unable to reach customer service anymore

I received an email message saying that Express Scripts was unable to contact my doctor concerning a prescription that he has sent (multiple times because ES keeps losing it.) When I called Express Scripts at their 800-282-**** there is nothing but silence, and then the call is disconnected on the other end after around 15 seconds. I have also called their 800-711-**** technical support number. Same thing, no matter how many times I call or which telephones I use.

User's recommendation: Use a different pharmacy if possible.

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1 comment
#2232463

Hello, We can always look further into this matter and help. Please email ExpressRxHelp@express-scripts.com your account information and reference #3826382 so we can help. Thank you-Adam

ID
#3826382 Review #3826382 is a subjective opinion of poster.
Location
Alexandria, Virginia
New Reviewer

It has taken over a month and my contacting express scripts four times and my doctor four times.