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Trying to save $$, I asked my dr to switch me to ExpressScripts (even after she warned about her past experiences). I sure wish I’d listened. I’ll never use them again, even if it would potentially save me $1,000. I’ve called 6 times so far and am now waiting another...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We apologize for the past situation and we can always look further into this issue. We truly appreciate the chance to assist. Please email ExpressRxHelp@express-scripts...

1.0
#1446187
For some reason my company chose E.S. (they chose poorly) for our prescrip meds. Was told on recent refill of Advair that I will need to do a 3 month plan. Ok. Was told I can order a next day delivery since I had one days worth of doses left. Ok. NOPE! Order never went...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello InstructiveServal586, We apologize for the past situation and we can always look further into this issue. We truly appreciate the chance to assist. Please email ExpressR...

I didn't like
  • Being told 4 different prices for the same medication
#1440923
Pretty disappointed with Express Script. Their glitch cost me aggravation and almost an hour trying to figure out a solution with a prescription that I called previously and was told it was filled and sent. Discovered it was not sent which was an issue as I was leaving...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello SuddenGalapagosTortoise224, We apologize for the past situation and we can always look further into this issue. We truly appreciate the chance to assist. Please email Ex...

3.1
#1435146
I have continually fighting to get my medication for my RA. It’s either late for one reason or another. My permission wasn’t given or my balance is to high because they are not billing copay assistance. You constantly talk to someone differently ever time and get...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello ComfortableElk, We apologize for the past situation and we can always look further into this issue. We truly appreciate the chance to assist. Please email ExpressRxHelp@...

1.0
#1434594
Just signed up with them for Medicare D. Trying to give them my credit card for automatic premium payment. The phone number they provided put me on hold until I die. The recorded message suggested their website -- which did not recognize my member number. Too late to...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue.We truly appreciate the chance to assist. Please email ExpressRxHelp@express...

#1433370
hard to get to speak with a real live person. than, when you do, hard to get a person whose english you under stand, and who has at least an 8th grade expertise.
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue.We truly appreciate the chance to assist. Please email ExpressRxHelp@express...

#1422756
Called asking about a plan provision. What I was told did not come close to what I was sent via mail. The rrp argued with me insisting he was right. When he finally acknowledged his error he provided no apology. I asked to be escalated to a higher level supervisor and...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue.We truly appreciate the chance to assist. Please email ExpressRxHelp@express...

1.8
I didn't like
  • Rude staff
  • Totally incompetent staff
#1418702
They like taking your premium but will not even provide you with a receipt. The call-in service is a long day of waiting, being passed to person to person and then being told they will not help you. Pay a little more and at lest get some customer service. Terrible...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue.We truly appreciate the chance to assist. Please email ExpressRxHelp@express...

#1414891
Express Scripts - Prescription never recieved
On November 19, 2018 the doctors office sent in 6 drugs prescriptions to Express Scripts. They were shipped November 23, 2018. According to the tracking number, they are still in Elkridge Md. I have spoke to DHL e-commerce and USPS on several days and no one has the...
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Anonymous
D I D

I am having a problem with Express-Scirpts. On 12-12-2018 I ordered my medicion with Express-Scirpts, which required them fax my doctor for a renew request. They did the scrip...

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue.We truly appreciate the chance to assist. Please email ExpressRxHelp@express...

Franklin Lakes, New Jersey
I didn't like
  • Poor customer service and no satisfaction
#1413845

Contact Express Scripts

Mailing Address:
Express Scripts
2000 Springer Dr
Lombard, Illinois 60148-6402
United States
Phone:
(866) 275-4732
More
They have the worst customer service ever! Long on hold times, transfer over and over and get no help at all!!! I’m trying to watch my language but the SUCK!!!!! Take care of your customers!!!!!! I wish my company used someone else!! I would pay more so I wouldn’t have...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue.We truly appreciate the chance to assist. Please email ExpressRxHelp@express...

1.0
#1408351