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When it was medco much better service. Now for the last 3 years they are terrible. Every time my Dr. orders a prescription they drag their feet send me emails saying they need to contact the doctor or verify my address, I call my doctor and verify my address and it...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, I am sorry to hear about your experience. We're here to help with any concerns that you have.Please email ExpressRxHelp@express-scripts.com with your Member ID...

1.0
#1238092
I enrolled my Mother in Express Scripts Medicare Part D plan in October, 2017, after reviewing the 25 available plans in her area. Express Scripts priced out the lowest cost for her medications. After one month of using Express Scripts her medications are pricing...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Vandybear, We are sorry about your experience and wanted you know help is still here if needed. We would like to make sure your issue is resolved. Feel free to email Exp...

Resolved

Jan 3 it started jan 31 still no medicine have been on phone so many times lost count 3 times on the 30 the last lady said call by 6 if not call back I called back 45mins on phone no medicine call again 1.5 hours on phone had doctor send prescription 4 times on 30 and...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hi Charles, We want to help you get the medication you need. We were unable to locate your account. Please send member ID, phone number and DOB to ExpressRxHelp@express-script...

Anonymous
Anonymous

They are the worst. I feel so victimized. This should never be the case.

I didn't like
  • Not same person every time
#1000435
Well, as you can see this is my second post. I posted "Unconscionable", got a quick response from "Adam" and "Stephanie" at ExpressScripts the same day, Adam spoke with my Dr's office and they faxed (for the 6th time) my blood tests and diagnosis to them as I keep...
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Anonymous
Anonymous

Hello, Someone from our team will be in touch shortly-Adam

4.1
I didn't like
  • Unprofessionalism and games
#899274
My Anthem-Blue Cross PPO uses Express Scripts to manage prescriptions. Through multiple blood tests, my DR diagnosed a problem which I needed an expensive topical drug. Pre-authorization was needed. Long story short, after 90 days now, still do not have...
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Anonymous
Anonymous

So now you decide not to answer my emails? I guess it's time to go to other posting sites and spread the word. In 2 weeks you have done nothing to help, you seem to perpetua...

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number wh...

4.7
I didn't like
  • Terrible customer service
#893142
My doctor will probably have to call my RX's in at the local pharmacy and I will pay out of pocket. Custom service told me the post office was holding my RX's, I would have to call them. I called the post office and they had received the info but not my RX's. Called...
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Mount Vernon, Texas
#810250