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My employer changed over to a bottom-of-the-barrel plan a few years ago, and Express Scripts is the pharmacy benefit manager. A few years ago I decided to try their mail-order service. Well, that was a joke. 90-day prescriptions suddenly became 60-day prescriptions...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, I am sorry to hear about your experience and want to make sure your issue is resolved. We can update your account to opt you out of communications. Please emai...

1.0
I didn't like
  • Entire operation is a joke
#1113827
After doing some research on the web I see that my experience mirrors many other people. How is the allowed to happen? They have so much *** going on internally it's like they don't want you to receive your medication on purpose. Hours and hours begging and pleading...
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MFINK
MFINK

Hello Adam,Have e-mailed several times, I received an auto-reply that someone would contact me- which they never did. I an not an unreasonable person I assure you I have all o...

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We understand this concern and want to make sure this issue is resolved for you. Please email ExpressRxHelp@express-scripts.com with your member ID number, pho...

1.0
I didn't like
  • Them
  • I have been miserable for the past 4 years
#1134241
My anti-rejection meds for my transplant are vital to my life and keeping my beautiful gift. Express Scripts and Accredo are the worse companies filling RX. They keep telling me that the DR did not put in the dosage when I actually watched her do it along with two...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer- We understand your concern and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DO...

1.0
I didn't like
  • Trying to kill me
  • Very poor customer service and deceptive business practice
  • Incompetent
#1201981
Switched to Express scripts on 10/1. Went to order my RA maintenance meds and had to redo the whole prior auth process all over again. Drs office tells me what a nightmare dealing with them is. Ive now gone without my meds for three months because they were unwilling...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, My name is Adam and we are sorry that you had a negative experience regarding your service. We would like to discuss your situation further please reply to Exp...

1.1
#1149415
I was paying about $8 for a 30 days of Atorvastatin prescription at Walgreens. About 3 months ago, the Express Scripts rep called me to let me know I can get a 3 months prescription for $20 so I changed for the convenience. The next prescription came and the price went...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello ConsumerWe understand your concern and we can always look further into this issue.Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DOB, ...

1.0
I didn't like
  • Very poor customer service and deceptive business practice
#1201147
My Dr called in my usual prescription on 3/16. On 3/17, I got an email saying there was an issue they I needed to contact them. I called them on 3/18. They said they made an error and there was no issue, the prescription will be filled as normal. On 3/20they called me...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello user55623528,We understand your concern of getting your medication and want to speak further on this matter.Please email ExpressRxHelp@express-scripts.com with your memb...

1.0
#1216032
Express Scripts - As bad as it gets
Express Scripts seems to have a random number generator in their customer service algorithm: "One time out of every five fulfillments, let's just arbitrarily decide to deny our customer his benefits." At least, that's been my experience over the past two years. Most...
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Anonymous
Anonymous

Express Scripts is always apologizing but never fixing the problem.

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for your past experience and want to help. Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DOB, Name and Review#...

1.0
I didn't like
  • Dishonest employees
  • No communication with patients
  • Lack of response
#1102264
For almost two years my wife has been "battling" with Express Scripts regarding one of her medications. Her physician wrote and sent a prescription to Express Scripts for a brand name medication. Express Scripts has a committee that determines if a person is permitted...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello user81599546, We apologize for this situation and we can always look further into this issue. We want your wife to receive her medications. Please email ExpressRxHelp@ex...

#1206363
We have had many problems with Express Scripts in the past. They take at least 3 to 4 weeks to send out a prescription, so we are always in the position of paying ridiculously expensive expedited shipment charges. Furthermore, I have NEVER received my sleeping pill...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello hermit75_36. ,We apologize for the service you've received and we want to speak further about this matter. Please email ExpressRxHelp@express-scripts.com with your membe...

1.0
#1166210

Contact Express Scripts

Mailing Address:
Express Scripts
2000 Springer Dr
Lombard, Illinois 60148-6402
United States
Phone:
(866) 275-4732
More
Express Scripts - Unethical sales practices
My PCP sent-in a generic prescription, and Express Scripts filled it and charged me without my approval. The drug was over $120 for 18 pills. I called Express Scripts. They refuse to cancel the transaction and/or refund the consumer once the Rx is filled, which is...
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Anonymous
Dr M

By way of update, Express Scripts still fails miserably in the consumer satisfaction arena. I contacted their help department, per Adam's request, and gave the information he ...

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello moulton8.,We apologize for the service you've received and we can always look further into this issue.Please email ExpressRxHelp@express-scripts.com with your member ID,...

1.0
I didn't like
  • Have already stated
#1158391