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I have been prescribed Prolia for the last 4 years. My insurance company requires Express Scripts/Accredo for supplying the medication. Even though I have a prescription from my Dr., two times each year I have to call Accredo multiple times to have the prescription...
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Anonymous
Anonymous

Acreedo is express script. Same family of cheaters.

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello FrillyOkapi, We are sorry that you had a negative experience and we'd like to speak further on this matter. Please email ExpressRxHelp@express-scripts.com with your tele...

1.1
I didn't like
  • Accredo lies
  • Accredo process
  • Accredo incompetence
#1316779
As a Army Retiree and 15 year DA Civilian employee I'm in shock. After years of getting hundreds invites and offers and almost being told that I have to use Express Scripts to get my maintenance medications, I finally broke and asked that the prescription be sent to...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We are sorry that you had a negative experience and we'd like to speak further on this matter. Please email ExpressRxHelp@express-scripts.com with your telephone number...

h.kitchener
h.kitchener

There probably was something on their website concerning the fact that there might be a cost/deductible to you but most people would not have understood what they were really ...

1.0
I didn't like
  • Tricking veterans with advertising
#1327744
3rd time this year I have done without meds because of this company. They are so terrible to deal with. Stay away if you can. Most noncaring company I have ever had to deal with. Starting withdrawals now after 2 days of not having it. I ordered a month ago, and again...
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shiningrick
shiningrick

Richard Norman You pretend to care when really you don't. I have called and called, sent several messages. Today is being really bad without my meds. I hate withdrawing from a...

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We are sorry that you had a negative experience and we'd like to speak further on this matter. Please email ExpressRxHelp@express-scripts.com with your telephone number...

1.0
I didn't like
  • Not having my meds when i need them
#1326697
I received medication in the mail on 8/30/18 of Mialalcin 2ML which I DID NOT authorize and my doctor cancelled. I spoke to a representative named Jackie who checked the system and saw that it was cancelled. She was not able to authorize the refund said I should call...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number wh...

#1343646
23 yrs active usaf 16 sep 1990 to aug 2013. Some orders were missing in deers which caused the es financial analysis office to send myself and my 3 dependants threatening letters for over payment of benefits. After months of research i found the missing orders and they...
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Anonymous
Becky

I too am having this issue. It’s totally inappropriate.

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We apologize for the past situation and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone nu...

#1242420
My employer changed over to a bottom-of-the-barrel plan a few years ago, and Express Scripts is the pharmacy benefit manager. A few years ago I decided to try their mail-order service. Well, that was a joke. 90-day prescriptions suddenly became 60-day prescriptions...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, I am sorry to hear about your experience and want to make sure your issue is resolved. We can update your account to opt you out of communications. Please emai...

1.0
I didn't like
  • Entire operation is a joke
#1113827
Express Scripts - Bad place
Express Scripts - Bad place
I as a MS patient with special needs I should not have to spend nine hours of my time to find your mistakes. You have an antiquated system and your threats to a sick person made me ill. What if I did not have the money to pay which I have. Your letter states the...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone n...

1.0
I didn't like
  • Failure to follow directions
  • Denying compound med reimbursement possible conflict of interest
  • Careless workers
#1278732
I contacted them twice and complained about a payment I got for a product I no longer need. Their website was problematic for a few days, I couldn’t gain access. My phone calls were unanswered but was told I did speak to someone. I didn’t. I am discouraged because it...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello UsefulWallaby, We are sorry that you had a negative experience and we'd like to speak further on this matter. Please email ExpressRxHelp@express-scripts.com with your te...

1.7
#1313456
Last year the decision was made to stop covering one of my meds for Barrett's Esophagus that I had been taking since 2010 and I only get tested every 5 years. I refuse to get home delivery due to things being stolen from a mailbox or home deliveries hence for 8 years...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Please also reference #1302606

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello ShamelessKingCrab,We are sorry you are experiencing this problem. We can always look into your pharmacy benefits to see if their is another option.Please provide your me...

#1302606

Contact Express Scripts

Mailing Address:
Express Scripts
2000 Springer Dr
Lombard, Illinois 60148-6402
United States
Phone:
(866) 275-4732
More
After having a robo call that my rx could not be filled, that I needed to make a payment online, I looked into my account on the web. To my surprise, i saw $15 fees in the accounting. I asked what the fees were and they said it was from return payments. Keep in mind i...
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Anonymous
LIly

Worst decision of my life to go with Express Scripts.Back to Humana!!!!!!

Anonymous
Mister E

Poor customer service. One of my prescriptions needed to be renewed by my doctor. They claimed that they could not reach the office. I had my Dr. fax a renewal to them. Their ...

#1281702