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I was notified by Express Scripts on 07/18/18 (received 07/24/18) that they were terminating my Part D plan in one week. The excuse was that I was no longer in their service area, which is the 50 states in USA. I moved from Ohio to Wisconsin, due to health issues. I...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

I have responded to your other review. Thank you. -Stephanie

h.kitchener
h.kitchener

File a complaint with your state's insurance regulatory agency. Look for it on the Wisconsin state main website.

#1393870
so alprazaolam XR 4mg since 2014, yes I have tried all the anti anxiety/anti depressants, and they make me sick when the anti-depressant part kicks in. I'm one of those people that Xanax works well for. I had 3 MG XR for 10+ years, had a horrible boss/work environment...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone n...

1.4
#1387240
Every time I've contacted them, they have excellent customer service reps, but the problem is their terrible policies. I've had several major issues that I've been told by Express-Scripts simply cannot be fixed: 1.) Honestly, the worst part is the restrictions on...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We’re sorry about the service you received. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future. Please...

2.0
I didn't like
  • Being inconvenienced by arbitrary restrictions
#1393013
I have been prescribed Prolia for the last 4 years. My insurance company requires Express Scripts/Accredo for supplying the medication. Even though I have a prescription from my Dr., two times each year I have to call Accredo multiple times to have the prescription...
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Anonymous
Anonymous

Acreedo is express script. Same family of cheaters.

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello FrillyOkapi, We are sorry that you had a negative experience and we'd like to speak further on this matter. Please email ExpressRxHelp@express-scripts.com with your tele...

1.1
I didn't like
  • Accredo incompetence
  • Accredo customer service
  • Accredo process
#1316779
My husband had to choose a new prescription plan as he started on Medicare. It was suggested that he use Express Scripts as it would be the best financially for the meds he was on. I started the process early, having the MD send the scripts prior to the 10/1 start date...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number where we ...

2.0
I didn't like
  • All say they are sorry but no one solves issues
  • Response to questions changes with each call
  • No communication between accredo and express scripts
#1380677
Express Scripts supposedly has a no ship policy for Thursdays and Fridays on refrigerated medication and even though I know this, I specifically asked that they not mail it out until Monday just to be sure. They sent out my shipment on a Friday and it was attempted...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone n...

I didn't like
  • Being denied life saving meds
#1398829
2 weeks ago I ordered and paid for some blood pressure medication. Last week I called customer service to see when the medication was going to be shipped, I was told that it had be shipped and I should receive it soon. As of today I still have not received the...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We’re sorry about the service you received. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future. Please...

#1393022
Express Scripts is without a doubt the most unethical and immoral company in the United States. I am profoundly disgusted with it. Each time we try to receive a RX refill from them for our daughter, they give us the runaround for 6-8 weeks! For the last 3 years, each...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number where we ...

1.0
I didn't like
  • Deceitfulness
  • Rude employees
  • Intentional neglect of its customers
#1379594
I received medication in the mail on 8/30/18 of Mialalcin 2ML which I DID NOT authorize and my doctor cancelled. I spoke to a representative named Jackie who checked the system and saw that it was cancelled. She was not able to authorize the refund said I should call...
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Anonymous
Jennifer

I had the same thing happen to me today. They blamed the doctor but the doctor is not legally able to okay my credit being used. He only has authority to okay my medical needs...

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number wh...

#1343646

Contact Express Scripts

Mailing Address:
Express Scripts
2000 Springer Dr
Lombard, Illinois 60148-6402
United States
Phone:
(866) 275-4732
More
As a Army Retiree and 15 year DA Civilian employee I'm in shock. After years of getting hundreds invites and offers and almost being told that I have to use Express Scripts to get my maintenance medications, I finally broke and asked that the prescription be sent to...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We are sorry that you had a negative experience and we'd like to speak further on this matter. Please email ExpressRxHelp@express-scripts.com with your telephone number...

h.kitchener
h.kitchener

There probably was something on their website concerning the fact that there might be a cost/deductible to you but most people would not have understood what they were really ...

1.0
I didn't like
  • Tricking veterans with advertising
#1327744