prescription service medication pharmacy customer service customer order phone doctor prescriptions
1.9
Details
I started using express scripts 3 months ago and twice now my doctor has sent ExpressScripts my prescription in with refills, and both times I have received my prescription in the mail with the label marked "no refills". The first time I did not even notice because I...
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4 comments
ExpressRxHelp
#1749604

Hello Consumer- We’re sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future.

Please consider sending your name, member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com and please include Review #1656835.

Kind Regards, Stephanie. Express Scripts

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Review
#1656835 Review #1656835 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Waste Of Time
  • Misinformed Staff
  • Terrible Customer Serivce

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.5
Details
I have been taking Humira for about 18 months, it has been a literal life saver, even though the effects usually wear off a few days before the next injection is due. My problem is I ordered my next dose around the middle of the month and then received an order...
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3 comments
Anonymous
#1796813

To Stephanie @ Express Scrips, I’ve already contacted personal at Express Scripts after I got an email that my medication was put on review. Express Scripts, Blue Cross Blue Shield & Accredo had from November 11th until December that I should have been contacted informing me for the need of a AP review.

Instead I was scheduled a home delivery date of December 27th for my Humira. Then I receive an email on December 26th that the order was on hold. I understand AP because the medication cost $6000 a month, and Blue Cross does not want to pay for it. Unfortunately I have an Crippling Autoimmune Condition that’s not just going to go away.

Without my injection every 14 days my life is *** and extremely painful. So forgive me if I am not moved by your lackluster response to my complaint.

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Review
#1742959 Review #1742959 is a subjective opinion of poster.
Service
Accredo Humira Prescription Refill
Pros
  • Less expensive by mail
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • Late Deliver
1.0
Details
This is a reoccurring issue with this company. My daughter takes a specialty medication filled by Accredo pharmacy a company within Express Scripts. Every 3 months I have to "fight" with them to bill her health insurance in order for my husband and I to have our...
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2 comments
Machele
#1801938

If your insurance coverage is from an employer, that's the place to start loudly complaining about the problem---they picked the insurance company. If you picked the insurance company and have this problem, find another.

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Review
#1755966 Review #1755966 is a subjective opinion of poster.
Product
Express Scripts Program
Cons
  • Poor billing practice dealing with the same issue every month
Reason of review
Problems with payment
Preferred solution
Deliver product or service ordered
Tags
  • poor billing practices

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.2
Details

Update by user Nov 18, 2019

automated reply from express scripts

Original review posted by user Nov 16, 2019

I have had multiple issues with Express scripts. Last year with a new glaucoma medication prescription, Express scripts unilaterally removed my other glaucoma medication saying that I did not need both, even though my eye doctor said...
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1 comment
ExpressRxHelp
#1778111

Hello Consumer, We are sorry you are experiencing this problem. I am sure we can figure this out, and we will work on finding a solution.

Please provide your member ID, date of birth and phone number where a member of our team can best reach you. Thank you- Shanta

Review
#1709317 Review #1709317 is a subjective opinion of poster.
Service
Express Scripts Prescription Refill
Pros
  • 90 day supply of medicine delivered to your residence
Cons
  • Nothing to like about express scripts
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • mail order pharm
  • Mail Order Prescription

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
“BUYER BE AWARE”: Just the Facts, Truth stated. Blue Cross Insurance is a cover up for Express Scripts! Both of them are still doing bussiness the same way as stated below: Very bad company – Summary: Last December 2017 I reviewed Ten Insurance Firms for Medicare Part...
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1 comment
ExpressRxHelp
#1757365

Hello Consumer, We are sorry you are experiencing this problem. I am sure we can figure this out, and we will work on finding a solution.

Please provide your member ID, date of birth and phone number where a member of our team can best reach you. Thank you- Shanta

Review
#1668500 Review #1668500 is a subjective opinion of poster.
Cons
  • Very poor customer service and deceptive business practice
  • Red tape is ridiculous
  • Terrible to deal with
Reason of review
Not as described/ advertised
Loss
$550
Preferred solution
Let the company propose a solution
Tags
  • Waste Of Time
  • Terrible Customer Serivce

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.6
Details

Update by user Jan 22

Express Scripts responded to my complaint with a bold-faced lie (doctor always adds the line "SUBSTITUTION OKAY":"According to your plan, Express Scripts will automatically substitute with a generic (if an equivalent is available) unless the physician indicates DAW...

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1 comment
ExpressRxHelp
#1793491

Hello Consumer- We’re sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future.

Please consider sending your name, member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com and please include Review #1740633.

Kind Regards, Stephanie. Express Scripts

Review
#1740633 Review #1740633 is a subjective opinion of poster.
Pros
  • Less expensive by mail
Cons
  • Ignore prescription instructions
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.7
Details
I received a letter on Oct 11,2019 stating that I owed an overpayment for my prescription because I didn’t have coverage at the time for $40.89. I sent a copy of the letter and a check in the mail by Oct 20, 2019. The check for $40.89 was shown as deposited from my...
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2 comments
ExpressRxHelp
#1780274

Hello Consumer- We’re sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future.

Please consider sending your name, member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com and please include Review #1710090.

Kind Regards, Stephanie. Express Scripts

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Review
#1710090 Review #1710090 is a subjective opinion of poster.
Pros
  • Value for money on accurate prescription
Cons
  • No resolution
  • Charging me a payment that was already paid
Reason of review
Problems with payment
Loss
$41
Preferred solution
Second charge removed and full payment accepted in system
Tags
  • wrongful charges
  • express scripts phone service

Extremly poor service! | Express Scripts review

Been waiting over a week for my prescription. They say they need more information from my doctor. Called my doctor and they told me they hadn't heard any request from Express Scripts. Cancelled my order but Express Scripts sent through my insurance, now I am stuck and can't get a prescription because insurance processed; been without my meds for over a week; what a mess!
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1 comment
ExpressRxHelp
#1806103

Hello Consumer- We’re sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future.

Please consider sending your name, member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com and please include Review #1756453.

Kind Regards, Stephanie. Express Scripts

Review
#1756453 Review #1756453 is a subjective opinion of poster.
Service
Express Scripts Prescription Refill
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
Prescription never recieved - Express Scripts review
On November 19, 2018 the doctors office sent in 6 drugs prescriptions to Express Scripts. They were shipped November 23, 2018. According to the tracking number, they are still in Elkridge Md. I have spoke to DHL e-commerce and USPS on several days and no one has the...
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5 comments
ExpressRxHelp
#1725228

Hello Consumer, We understand your concerns and want to help. We are more than happy to review your account and address the concern.

Please provide your member ID, date of birth and phone number where a member of our team can best reach you. Thank you- Shanta

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Review
#1413845 Review #1413845 is a subjective opinion of poster.
Service
Express Scripts Prescription Refill
Cons
  • Poor customer service and no satisfaction
Reason of review
Problem with delivery
Loss
$67
Preferred solution
Full refund

Contact Express Scripts Customer Service

Website:
Mailing Address:
2000 Springer Dr
Lombard, Illinois 60148-6402
United States
Phone:
(866) 275-4732
All Express Scripts Contacts

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Latest Question

Express Scripts Questions
1.0
Details
First and last experience with Express Scripts - in 50 years I've never seen a less competent organization.. Their motto should be "Express Scripts: We'll Fill Your Prescription When We Feel Like It". Waiting on vacation override of a medication that could result in...
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3 comments
ExpressRxHelp
#1749600

Hello Consumer- We’re sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future.

Please consider sending your name, member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com and please include Review #1648980.

Kind Regards, Stephanie. Express Scripts

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Review
#1648980 Review #1648980 is a subjective opinion of poster.
Service
Express Scripts Prescription Refill
Pros
  • 90 day supply of medicine delivered to your residence
Cons
  • Incompetent
  • Bad bad bad
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • Pony Express Scripts
  • Poor Communication
  • Custmer Service