filters
State:
Show
City:
Show
Product:
Show
Express Scripts - Prescription never recieved
On November 19, 2018 the doctors office sent in 6 drugs prescriptions to Express Scripts. They were shipped November 23, 2018. According to the tracking number, they are still in Elkridge Md. I have spoke to DHL e-commerce and USPS on several days and no one has the...
Read more
Anonymous
D I D

I am having a problem with Express-Scirpts. On 12-12-2018 I ordered my medicion with Express-Scirpts, which required them fax my doctor for a renew request. They did the scrip...

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue.We truly appreciate the chance to assist. Please email ExpressRxHelp@express...

Franklin Lakes, New Jersey
I didn't like
  • Poor customer service and no satisfaction
#1413845
For some reason my company chose E.S. (they chose poorly) for our prescrip meds. Was told on recent refill of Advair that I will need to do a 3 month plan. Ok. Was told I can order a next day delivery since I had one days worth of doses left. Ok. NOPE! Order never went...
Read more
ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello InstructiveServal586, We apologize for the past situation and we can always look further into this issue. We truly appreciate the chance to assist. Please email ExpressR...

I didn't like
  • Being told 4 different prices for the same medication
#1440923
Pretty disappointed with Express Script. Their glitch cost me aggravation and almost an hour trying to figure out a solution with a prescription that I called previously and was told it was filled and sent. Discovered it was not sent which was an issue as I was leaving...
Read more
ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello SuddenGalapagosTortoise224, We apologize for the past situation and we can always look further into this issue. We truly appreciate the chance to assist. Please email Ex...

3.1
#1435146
I was notified by Express Scripts on 07/18/18 (received 07/24/18) that they were terminating my Part D plan in one week. The excuse was that I was no longer in their service area, which is the 50 states in USA. I moved from Ohio to Wisconsin, due to health issues. I...
Read more
ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

I have responded to your other review. Thank you. -Stephanie

h.kitchener
h.kitchener

File a complaint with your state's insurance regulatory agency. Look for it on the Wisconsin state main website.

Every time I've contacted them, they have excellent customer service reps, but the problem is their terrible policies. I've had several major issues that I've been told by Express-Scripts simply cannot be fixed: 1.) Honestly, the worst part is the restrictions on...
Read more
ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We’re sorry about the service you received. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future. Please...

2.0
I didn't like
  • Being inconvenienced by arbitrary restrictions
#1393013
My husband had to choose a new prescription plan as he started on Medicare. It was suggested that he use Express Scripts as it would be the best financially for the meds he was on. I started the process early, having the MD send the scripts prior to the 10/1 start date...
Read more
ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number where we ...

2.0
I didn't like
  • All say they are sorry but no one solves issues
  • Response to questions changes with each call
  • No communication between accredo and express scripts
#1380677
Express Scripts supposedly has a no ship policy for Thursdays and Fridays on refrigerated medication and even though I know this, I specifically asked that they not mail it out until Monday just to be sure. They sent out my shipment on a Friday and it was attempted...
Read more
ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone n...

I didn't like
  • Being denied life saving meds
#1398829
I have continually fighting to get my medication for my RA. It’s either late for one reason or another. My permission wasn’t given or my balance is to high because they are not billing copay assistance. You constantly talk to someone differently ever time and get...
Read more
ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello ComfortableElk, We apologize for the past situation and we can always look further into this issue. We truly appreciate the chance to assist. Please email ExpressRxHelp@...

1.0
#1434594
so alprazaolam XR 4mg since 2014, yes I have tried all the anti anxiety/anti depressants, and they make me sick when the anti-depressant part kicks in. I'm one of those people that Xanax works well for. I had 3 MG XR for 10+ years, had a horrible boss/work environment...
Read more
ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone n...

1.4
#1387240

Contact Express Scripts

Mailing Address:
Express Scripts
2000 Springer Dr
Lombard, Illinois 60148-6402
United States
Phone:
(866) 275-4732
More
They like taking your premium but will not even provide you with a receipt. The call-in service is a long day of waiting, being passed to person to person and then being told they will not help you. Pay a little more and at lest get some customer service. Terrible...
Read more
ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue.We truly appreciate the chance to assist. Please email ExpressRxHelp@express...

#1414891