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My plan will only pay for 15 tabs at a time. I called express scripts and was told there was a retail restrictions and I could get a 90 day supply from them. Called my doctor and he called in the prescription to express scripts. It was then put on hold. I called and...
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1.0
I didn't like
  • Too many lies and contradictions from the employees to list
  • Bad bad bad
#1305355
I have been without insulin pump supplies for over 2 weeks. Everytime i call delivery date changes. I was told they dont have it, next day they have. finaly wharehouse had upgraded shipping still no product. Over 10 days call everyday delivery date changes. cant talk...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello AltruisticAffenpinscher200- We're sorry about this matter and we want to help. Please email your full name, DOB, phone number, member ID and review #1303497 to ExpressRx...

2.3
I didn't like
  • Denial of medication
  • Lazy
  • Poor communication
#1303497
Last year the decision was made to stop covering one of my meds for Barrett's Esophagus that I had been taking since 2010 and I only get tested every 5 years. I refuse to get home delivery due to things being stolen from a mailbox or home deliveries hence for 8 years...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Please also reference #1302606

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello ShamelessKingCrab,We are sorry you are experiencing this problem. We can always look into your pharmacy benefits to see if their is another option.Please provide your me...

#1302606
They consistently deny perscriptions usung the excuse of no pre-authorization. You call the pre-authorization number and get no information or help. Spent 40 minutes on phone no resolution. They always blame it on the doctor and it is thier fault most of the time. A...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello BusyDhole, We apologize for the service you have received and we can always look further into this issue. We want to make sure you always have a positive experience with...

1.0
#1302335
Poor customer service. Emergency orders shipped over a week late.
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the service you have received and we can always look further into this issue. We want to make sure you always have a positive experience with ...

#1302289
Requested a refill on the app, next day checked and found the medicine was being delayed for approval from the dr for home delivery. Ironic because i was being forced to use express scripts by my insurance. Contacted my dr and they sent a new prescription. Next delay...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We are sorry about your experience and wanted you know help is here. We would like to make sure your issue is resolved.Feel free to email ExpressRxHelp@express...

#1301751
I sent my prescription in on June 19th after 14 days they tell me that they never recieved it, i only live a few miles where its sent in to, to be filled. Finally 14 days later it shows up online that they are filling it and i will recieve it July 5th.. all of a sudden...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We are sorry about your experience and wanted you know help is here. We would like to make sure your issue is resolved. Feel free to email ExpressRxHelp@expres...

1.8
#1296559
Our insurance requires that we use Express Scripts and have now for over 10 years. For the last 2 years they have just created one headache after another. Blood pressure meds shipped late; snythroid never sent but they say it was although I received all other meds...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We're very sorry to hear about this past situation ,and we're here to help with any questions or concerns that you have. Please email ExpressRxHelp@express-scripts.com ...

#1296172
I had a prolia injection in January 2018. I asked customer service if I had a copay I was told I would receive a bill by mail if I had a copay. In June we receive a threatening letter from a dept collector regarding an unpaid copay referring to the Prolia. I called...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We're very sorry to hear about this past situation ,and we're here to help with any questions or concerns that you have. Please email ExpressRxHelp@express-scripts.com ...

#1295561

Contact Express Scripts

Mailing Address:
Express Scripts
2000 Springer Dr
Lombard, Illinois 60148-6402
United States
Phone:
(866) 275-4732
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When you phone them they state order will be be filled in 4 to 6 days, very untruthful. Placed refill order for Medtronic Pump Tubing June 18th and received conforming email. When I did not receive the order in 11days I called them. Was told order was held up because...
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Anonymous
Anonymous

Finally got email today July 6th that the order I placed on June 18th shipped. This place should be out of business. Then they send you this pathetic email response asking for...

Anonymous
Anonymous

Got the same story about being helpful from the others I spoke with its all words and no action.

#1295548