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I can not even explain how frustrating express scripts is to attempt to do business with. we have no options due to our insurance for the past couple yrs. Upon issue after issue since day one, I will ask to speak to their manager then ask to speak to their manager, etc...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number where we ...

I didn't like
  • I wouldnt even give one star
#1361891
I had another insurance company for 14 years and have never had a problem like this. I am prescribed a certain medications that i have been taking for 8 years. I have to get "pre-authorization " The lady on the line said it all comes down to cost. They loke for you to...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number where we ...

Anonymous
Nancy

I see you haven’t received the robotic message from Express Scripts apologizing and asking to send your name, I’d, etc. to them. Don’t bother doing that. This is the worst pre...

1.5
#1359231
Ordered my medications on the 7th still have not recieved. Was out of them an call them on the 14th was told that it was my problem since express scripts mailed them. Asked for a sup. Who call the carrier an they stated it would be delivered o the 15th well 15th past...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number where we ...

#1358723
Express Scripts seems to drop the ball on people when it comes to medications that really work for you if they work they don't want to cover them, that tells me that they are not for the people but for themselves, I guess they have something to do with big Pharma...
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Anonymous
ExpressRxHelp

We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number where we ...

1.6
#1349749
Filled a prescription for furosemide 20 mg at a local pharmacy. The 90 day prescription cost 3.35. I had it refilled today, same pharmacy, same everything, the cost was 15.35. I called Express Scripts and got nothing but a run around. There has to be a way to prevent...
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Anonymous
ExpressRxHelp

Hello, We are sorry about your experience and wanted you know help is still here if needed. We would like to make sure your issue is resolved. Feel free to email ExpressRxHelp...

1.0
I didn't like
  • Precscription pricing
#1346331
This company has a habit of sending my blood pressure medications to the wrong address. Whatever my request, meds are sent to billing address. I live in TN & MI. I am currently in TN. Meds were sent to MI, then returned to sender. Emails & phone calls accomplish...
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Anonymous
ExpressRxHelp

Hello, We are sorry about your experience and wanted you know help is still here if needed. We would like to make sure your issue is resolved. Feel free to email ExpressRxHelp...

2.6
#1344323
I received medication in the mail on 8/30/18 of Mialalcin 2ML which I DID NOT authorize and my doctor cancelled. I spoke to a representative named Jackie who checked the system and saw that it was cancelled. She was not able to authorize the refund said I should call...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number wh...

#1343646
After working 20 years in the auto industry, I am now being FORCED to use Express Scripts, or pay DOUBLE the amount for prescriptions if I would like to continue using my local pharmacy. Some prescriptions of which I need right away, however, with costs reaching nearly...
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Anonymous
Anonymous

Hello Consumer, We are sorry you are experiencing this problem. I am sure we can figure this out, and we will work on finding a solution. Please provide your member ID, date o...

1.0
I didn't like
  • Incompetent agency
#1343100
This company is absolutely awful. If I was not forced to have to use them so that I can afford the copay I would never use them at all and they're a bunch of liars!
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Anonymous
Anonymous

Hello Consumer, We are sorry you are experiencing this problem. I am sure we can figure this out, and we will work on finding a solution. Please provide your member ID, date o...

1.0
#1342779

Contact Express Scripts

Mailing Address:
Express Scripts
2000 Springer Dr
Lombard, Illinois 60148-6402
United States
Phone:
(866) 275-4732
More
I am due for a medication that I have been taking for close to 7 years. I received "snail mail" letter stating that "i needed to approve" a RX...This is a FIRST...so 8/10 called about the Rx...8/16 snail mail letter...another call to ES stating I am OUT OF THE...
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Anonymous
ExpressRxHelp

Hello, We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number wh...

#1340759