Express Scripts Reviews

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Verified Reviewer
New Reviewer
This is a follow-up to my previous review regarding an UNAUTHORIZED prescription being sent to me, payment demanded and ultimately service suspended until paid. The accounting department had previously dismissed the 3-year-old $50.00 I "supposedly" owed but had...
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3 comments
#2065648

My name is Shanta and we are sorry that you had a negative experience. We would like to make sure your issue is resolved and does not occur in the future.

We would like to discuss your situation further please reply to this message with your telephone number, and or email us at ExpressRxHelp@express-scripts.com. Thank you

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ID
#2146309 Review #2146309 is a subjective opinion of poster.
Product
Express Scripts Program
Pros
  • Mail order is easy
Cons
  • Hold rx hostage without regard for impact on patient
  • Unauthorized charges
  • Phone support
Loss
$85
Preferred solution
Let the company propose a solution
New Reviewer
I am constantly told that I owe them money. One time they said they were not going to send me my prescription because I owed $50. I have all my invoices for the year, so I got them out and it took me 3 hours to find out I did not owe them any amount. I sent copies of...
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ID
#2953635 Review #2953635 is a subjective opinion of poster.
Cons
  • Poor accounts receivable department
Preferred solution
Let the company propose a solution

Up grade my coverage

The young lady was very helpful. She really knew the answers to my questions. I plan on calling back on the 15th of October to upgrade my policy.
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ID
#2944728 Review #2944728 is a subjective opinion of poster.
New Reviewer

Response to call I received from them

I received an automated call from this company regarding home delivery information. I followed the instructions to connect with a representative but the system did not recognize the prompt/it didnt register that I had pressed the key to speak with a representative and disconnected the call. I used this Pissed number to call and spoke with a representative who enrolled me in and set up home delivery. I am very happy and satisfied with the experience I had with the company after using Pissed. Thank you!

User's recommendation: Call back if you get a robocall from Express Scrips. They have an automated system that doesn’t work properly.

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ID
#2919312 Review #2919312 is a subjective opinion of poster.
Location
Milford, Connecticut
Preferred solution
Just needed to speak with a representative.
New Reviewer

Prescription denied

I have been taking Breo for a breathing condition for YEARS. I have a $49 co-pay 3 mos of percsription. Since there is an overlap of two weeks before you run out and when you can renew as you can imagine, after several years, I had enough medication to last for sometime. Now because I waited to renew till I was almost out I am being penalized for trying to save not only Express Scripts money but my co-pay. My prescription is now up for review! Ridiculous inconvenience for trying to save a few $$..

User's recommendation: Never try to save some money on your prescriptions. You will be penalized by the very company supposed to helping you.

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1 comment
#2067488

Hello Joyce, We can always give you further insight into your plan benefits. Please email your information to ExpressRxHelp@express-scripts.com so we can reach out.

Please reference #2893223. Thank you-Adam

ID
#2893223 Review #2893223 is a subjective opinion of poster.
Pros
  • Convenient delivery of meds
Cons
  • Not customer friendly
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Because express Scripts sucks I'm disabled with MS. pre authorizations that's a joke.

They keep running me in circles over a med I need they say first what is my food allergy? Cantoloupe. Then they turn around after calling them for 3 days say my medicine can't be capsules only tablets leaving me in damn limbolimboDont

User's recommendation: Don't use them !!

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ID
#2892471 Review #2892471 is a subjective opinion of poster.
Cons
  • Did not follow through
  • Are like the dentist who shot the lion
  • Denied doctor script for dme
Loss
$115
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Compliment on services

Happy with the time and quality of service. Found out I needed to call my doctor. It saved a lot of time. Thank you

User's recommendation: To check order status prior to ordering.

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ID
#2888833 Review #2888833 is a subjective opinion of poster.

Tried to refill scripts

Received alert that I had two scripts that could be refilled. Tried to do it on line. Was not successful. Called and was able to complete my order, but never able to talk to a live person. Very frustrating.
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1 comment
#2065650

My name is Shanta and we are sorry that you had a negative experience. We would like to make sure your issue is resolved and does not occur in the future.

We would like to discuss your situation further please reply to this message with your telephone number, and or email us at ExpressRxHelp@express-scripts.com. Thank you

ID
#2878916 Review #2878916 is a subjective opinion of poster.
Location
Berlin, Maryland
New Reviewer

Unable to get my prescription

I have been without my medicine for 2 months. I have had several conversations with this company but to no avail. They keep telling me they have sent a request to my doc but they arent getting to him. I spoke to them yesterday for over 30 minutes. I offered to take the contact information to my doctors office if they would send it to my via text, email, or snail mail. I was told that they could not do that because they could no be sure of my identity although they had me verify my info at least 4 times during the call. Terrible company with less than competent employees!!!

User's recommendation: Try someone else.

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1 comment
#2065652

My name is Shanta and we are sorry that you had a negative experience. We would like to make sure your issue is resolved and does not occur in the future.

We would like to discuss your situation further please reply to this message with your telephone number, and or email us at ExpressRxHelp@express-scripts.com. Thank you

ID
#2876036 Review #2876036 is a subjective opinion of poster.
Location
Lubbock, Texas
Preferred solution
Better service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Credentialing a PRN Pharmacist

Good Afternoon, I am trying to Credential a PRN pharmacist. What is the process? What do I need to send in?
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1 comment
#2050603

Hello What do you mean by credentialing a prn pharmacist? We assist with medications for members such if it is lost or need to be filled. Thank you SJ^

ID
#2793932 Review #2793932 is a subjective opinion of poster.
Preferred solution
n/a
New Reviewer

Received medications I did not order and now have a $125.00 bill!

My doc sent in a prescription that I did not need a refill on at the time. I received a package in the mail with several boxes of the asthma with a bill for $125.00. I called and ES and was told they fill any and all scripts a doctor sends in bc the doc sent it so you must need it. ES will not take the meds back and threatened to hold futures meds of a different script I do take daily. ES will rob you blind. ES is unethical moving all my m

User's recommendation: Do not use if you have another option.

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2 comments
#2065653

My name is Shanta and we are sorry that you had a negative experience. We would like to make sure your issue is resolved and does not occur in the future.

We would like to discuss your situation further please reply to this message with your telephone number, and or email us at ExpressRxHelp@express-scripts.com. Thank you

#2051835

Hi there, reporter with Fierce Healthcare here. Please feel free to reach out to me here: agliadkovskaya@***.com. I'd be curious to hear more about this issue from you.

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ID
#2778062 Review #2778062 is a subjective opinion of poster.
Pros
  • Prices
Cons
  • Filling scripts without my okay or knowledge
Loss
$125
Preferred solution
Price reduction
New Reviewer

Have not received my medicine

I have been without my blood pressure medicine for over a month ... it has been sent to wrong address again ... beyond upset have supervisor call ASAP

User's recommendation: Don’t use express scripts.

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1 comment
#2045568

Bonnie- We're always able to help with any issue and concern. Please reach out to ExpressRxHelp@express-scripts.com for assistance. Thank you-Stephanie

ID
#2752894 Review #2752894 is a subjective opinion of poster.
Loss
$15
Preferred solution
Let the company propose a solution

Pissed consumer

Great BIG mix up on my weight medicine. I tried to keep my medication on time, but instead I was in blamed for wanting meds too early and everything else that turned to a big hullabaloo. I finally got meds almost ten days late with no apologies or anything close to being sorry for your delay. Anyway, my weight loss meds should be on time from now on. See
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1 comment
#2065654

My name is Shanta and we are sorry that you had a negative experience. We would like to make sure your issue is resolved and does not occur in the future.

We would like to discuss your situation further please reply to this message with your telephone number, and or email us at ExpressRxHelp@express-scripts.com. Thank you

ID
#2735037 Review #2735037 is a subjective opinion of poster.
Location
Hemet, California
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Very unhappy with services

I have to take a brand name medication for a serious medical condition. Because my doctor sent an order for the brand name med, with all documentation of why I must have this med because I appealed their quick decision to NOT cover. Express Scripts told me that they would NOT cover this med and told me I received a "PENALTY" for requesting a brand name medication. A PENALTY. What is that!? That is NOT a pharmacy that takes patients with individual needs into consideration for coverage. Express Scripts also PENALIZED me because I take a medication in both instant release and extended release. THEY made the decision to cover only ONE of those doctor ordered medications.

User's recommendation: Do not trust this pharmacy service. They do not do what's right for the patient.

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2 comments
#2042578

Hello Catherine, We're always able to help with any issue and concern. Please reach out to ExpressRxHelp@express-scripts.com for assistance.

Please refer #2731680 in your email. Thank you-Adam

#2041944

Not right!!!

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ID
#2731680 Review #2731680 is a subjective opinion of poster.
Cons
  • Long wait times for meds
  • Including the so called supervisors
  • Terrible to deal with
Preferred solution
Price reduction
New Reviewer

Can not log in

I called and no one has called me back in three weeks I needed some login back in and didn't get any help.

User's recommendation: Don't call them they want call back.

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1 comment
#2038333

Hello Tim, We can help with all issues that you have. Please reach out to ExpressRxHelp@express-scripts.com so we can assist with concerns.

Please provide #2683623. Thank you-Adam

ID
#2683623 Review #2683623 is a subjective opinion of poster.
Location
Alabaster, Alabama
Preferred solution
Let the company propose a solution

Refused prescription refill

Praluent is the only thing that works for me. Nothing else has worked for 20 years. I have Aetna Denial Care with Express Scripts. Someone got a nice bonus for saving the company money. They told me "Express Scripts does not ever reward UM staff for issuing denials of coverage". BULL!!!!

User's recommendation: Try Canada or Mexico.

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1 comment
#2029061

I do agree, you should be medicated...

ID
#2646776 Review #2646776 is a subjective opinion of poster.
Location
Youngstown, Ohio

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