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Express Scripts supposedly has a no ship policy for Thursdays and Fridays on refrigerated medication and even though I know this, I specifically asked that they not mail it out until Monday just to be sure. They sent out my shipment on a Friday and it was attempted...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone n...

I didn't like
  • Being denied life saving meds
#1398829
I was notified by Express Scripts on 07/18/18 (received 07/24/18) that they were terminating my Part D plan in one week. The excuse was that I was no longer in their service area, which is the 50 states in USA. I moved from Ohio to Wisconsin, due to health issues. I...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

I have responded to your other review. Thank you. -Stephanie

h.kitchener
h.kitchener

File a complaint with your state's insurance regulatory agency. Look for it on the Wisconsin state main website.

#1393870
2 weeks ago I ordered and paid for some blood pressure medication. Last week I called customer service to see when the medication was going to be shipped, I was told that it had be shipped and I should receive it soon. As of today I still have not received the...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We’re sorry about the service you received. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future. Please...

#1393022
Every time I've contacted them, they have excellent customer service reps, but the problem is their terrible policies. I've had several major issues that I've been told by Express-Scripts simply cannot be fixed: 1.) Honestly, the worst part is the restrictions on...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We’re sorry about the service you received. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future. Please...

2.0
I didn't like
  • Being inconvenienced by arbitrary restrictions
#1393013
The worst customer service I’ve ever encountered. Seems like their sole purpose is to decrease business.
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Anonymous
ExpressRxHelp

Hello, We’re sorry about the service you received. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future. Please...

1.2
#1391930
I have used express scripts for a while and there’s always an issue, but this one takes the cake. I received my prescriptions in the mail but one of the medications was not in the package. I went online to confirm it was shipped and it says it was in the package that...
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Anonymous
ExpressRxHelp

Hello SubduedGrizzlyBear, We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth ...

2.0
#1387697
so alprazaolam XR 4mg since 2014, yes I have tried all the anti anxiety/anti depressants, and they make me sick when the anti-depressant part kicks in. I'm one of those people that Xanax works well for. I had 3 MG XR for 10+ years, had a horrible boss/work environment...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone n...

1.4
#1387240
I tried everything to get my login and or password works. The website is junk.
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone n...

1.9
#1387067
I thought the free home delivery service they introduced meant to be convenient. But with the people who take your order through phone, this is a horrible service that costs you more money with wrong medicine shipped to you because they don’t accept returns for...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number where we ...

1.0
#1385521

Contact Express Scripts

Mailing Address:
Express Scripts
2000 Springer Dr
Lombard, Illinois 60148-6402
United States
Phone:
(866) 275-4732
More
My Dr sent in a fax to express scripts and they say they didnot get it ! Went to office they called it in right then ! Express scripts still complaining they never got it ! They never takebthe blame always the Dr office fault but i know for a fact its them !
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Anonymous
Shanta

Hello Consumer, We are sorry you are experiencing this problem. I am sure we can figure this out, and we will work on finding a solution. Please provide your member ID, date o...

1.0
#1384486