Most helpful review

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Verified Reviewer
New Reviewer

Express Scripts refused to reimburse on a claim or take responsibility for their mistake.

Wife & I are traveling across the country. She gets sick, we go to the Hospital ER. Dr. issues her an Rx. Next morning we go to a CVS. The PharmD tells us express scripts will not cover the Rx. I call Express scripts and the lady tells me that my wife is not my...
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1 comment
#2207512

Hello John, We're sorry to hear about this matter and we can look further into the issue. Please email ExpressRxHelp@expres-scripts.com your account information so we can help Reference #3657142. Thank you-Adam

ID
#3657142 Review #3657142 is a subjective opinion of poster.
Service
Express Scripts Claim
Pros
  • There are no pros
Loss
$62
Preferred solution
Full refund
New Reviewer

U charged my account when I told u not too now I am over draft

Im not happy about you charging my account without permission I said to send a bill now my account is over draft

User's recommendation: Listen to what people say.

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ID
#4044757 Review #4044757 is a subjective opinion of poster.
Location
Hudson, Florida
New Reviewer

Why they won't cover my insulin

I think I have the right to know why they wont pay for the insulin the Dr prescribed for me regardless of how much it is or the reason
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1 comment
#2257359

Hello Saivon Ygo, We're always able to assist with an issue and apologize for the decision. Please email ExpressRxHelp@express-scripts.com your account information and reference #40168852 so we can assist. Thank you-Adam

ID
#4016852 Review #4016852 is a subjective opinion of poster.
Location
Bluefield, West Virginia

They suck!

They lie & delay shipments. Very hard to get actual person on phone. I had scrip sent in 10 days ago, it was pre authorized- they claimed could not get approval when it was done. BTW 10 days later and an "emergency order"...its still "processing"

User's recommendation: Go elsewhere.

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1 comment
#2257332

Hello, We're sorry to hear this and can always assist with a concern. Please email ExpressRxHelp@express-scripts.com your account information and reference #4016220. Thank you-Adam

ID
#4016220 Review #4016220 is a subjective opinion of poster.
Location
Sulphur Springs, Texas
New Reviewer

Having problems getting prescription refilled

Had prescription sent to Exspress Scrips sometime ago says you never got it. Doctor said they sent it dont know what happened.

User's recommendation: A choice to speak with someone easier.

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1 comment
#2254436

Hello Gregory, We can always look further into this issue and help in the future. Please email ExpressRxHelp@express-scripts.com your account information so we can reach out. Reference #3981098 Thank you-Adam

ID
#3981098 Review #3981098 is a subjective opinion of poster.
Pros
  • Trying to speak to a representative
Cons
  • No choice to speak to a representative in the prompts
Preferred solution
Easier way to speak to someone not the computer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refusing to follow my doctors orders.

I have a skin condition requiring my to use an a topical solution. My Doctor sent the script to you, 60 mls per week for 1 year. Thats 15 bottles for a 4 month supply. The pharmacist gave me only 4 bottles. Thats for 4 months, Thats only good for 1 month. I told him he's not my doctor. He never called me or my Doctor. He billed me for 3 months and only got 1 month. He told me he has the power to limit my medication. He's not my Doctor

User's recommendation: use alternate sites, CVS,

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1 comment
#2249986

Hello Jonathan, We're always able to speak further about this matter and understand the issue. Please email ExpressRxHelp@express-scripts.com your account information and reference #3947469. Thank you-Adam

ID
#3947469 Review #3947469 is a subjective opinion of poster.
Pros
  • No driving to the pharmacy
Cons
  • Changing the doctors orders
Loss
$18
Preferred solution
Full refund
New Reviewer

Making a employee complaint

About an employee by the name of Alyssa Perez who works from home for you guys and consumes cocaine she lives in clermont florida . Do you guys do drug testing??
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ID
#3936965 Review #3936965 is a subjective opinion of poster.
Location
Starkville, Mississippi

I am very upset with express scrip!!!!!!!!!!!!!!!!!!!!!!!!!

I am 82 years old and I have never, in my life time had so much problem trying to get my medication. I cant tex all of the problems I have had so I am requesting that you call me. 601-870-**** Thank you!
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1 comment
#2247290

Hello, We can always assist with any concern. Please email ExpressRxHelp@express-scripts your account information and reference #3921036 so we can assist with your concern. Thank you-Adam

ID
#3921036 Review #3921036 is a subjective opinion of poster.
Location
Natchez, Mississippi

Sick and tired of dealing with your company

You call me. I am 82 years old and just cant text all that I have to say. 1 60* *** **** I am waiting to hear from you!
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2 comments
#2246388

Hello, We're very sorry for any issue and can always help. Please email your account information and reference #3919797 to ExpressRxHelp@express-scripts.com so we can assist. Thank you- Adam

#2246387

Hello, We're very sorry for any issue and can always help. Please email your account information and reference #3919797 to ExpressRxHelp@express-scripts.com so we can assist. Thank you- Adam

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ID
#3919797 Review #3919797 is a subjective opinion of poster.
Location
Natchez, Mississippi
New Reviewer

Check on a prescription

I have been having problems with getting my meds since April.I have explained over and over that I need these meds every day.I have to break pills in half to make meds last.I am tired of explaining the need of my meds.People don't seem to understand the importance of my meds.Meds are on file but will not let me refill them.They are on delay.
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1 comment
#2243263

We’re sorry to see this and thank you for bringing this to our attention. Could you please email us at ExpressRxHelp@express-scripts.com with a good phone number to reach you and member ID? We’d like to reach out to discuss this further.

ID
#3908266 Review #3908266 is a subjective opinion of poster.
Location
Kinston, North Carolina
Preferred solution
My meds when I need them with no problems.

Website

I can't log on to reorder my medications. I'm 85, an Air Force veteran, and have been using Express scripts for about four years. Last week express scripts emailed me to reorder my medications. After getting through the Tricare questions and the Express scripts password, it says one moment, then the screen goes dark and a circular symbol starts. I've tried everything I know how to do and I'm in need of medications soon.
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2 comments
#2243265

We’re sorry to see this and thank you for bringing this to our attention. Could you please email us at ExpressRxHelp@express-scripts.com with a good phone number to reach you and member ID? We’d like to reach out to discuss this further.

#2243258

Clara Peller, "I don't think there's anybody back there, I really don't.'

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ID
#3898555 Review #3898555 is a subjective opinion of poster.
Location
Prattville, Alabama
New Reviewer

To pay my bill

I was trying to pay my bill, but I forgot what question did you asked anyway I did not pKeep it simpleay, that's too many questions

User's recommendation: Keep it simple!

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1 comment
#2243266

We’re sorry to see this and thank you for bringing this to our attention. Could you please email us at ExpressRxHelp@express-scripts.com with a good phone number to reach you and member ID? We’d like to reach out to discuss this further.

ID
#3893787 Review #3893787 is a subjective opinion of poster.
Location
Lyons, Illinois
New Reviewer

Ricklstsn eye med which I haven’t received

Havent received my rocklstsn medication which I have been out of for 3 weeks. I need this medication as I use it every night in both eyes. There is nothing else to say. Please check on my medication to make sure it is on the way!!

User's recommendation: Good.

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1 comment
#2240716

Hello Janet, We can always look further into this concern. Please email ExpressRxHelp@express-scripts.com your account information and reference #3886494 so we can assist. Thank you-Adam

ID
#3886494 Review #3886494 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Express Scripts Prescription Refill
Pros
  • Price is good
Preferred solution
Deliver product or service ordered
New Reviewer

Terrible customer service

The worst customer service I have ever had. Each time you talk to a representative you get a different story or false information. They will cover prescriptions for months then randomly stop covering them and tell you that you have to use a different pharmacy or home...
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1 comment
#2240714

Hello Emilee, We're sorry you feel this way and we can always speak further. Please email ExpressRxHelp@express-scripts.com your account information and refence #3884808 so we can reach out

ID
#3884808 Review #3884808 is a subjective opinion of poster.
Location
Mattawan, Michigan
Loss
$940
Preferred solution
Full refund

Fake call to drum up buissness

left a garbled voice message saying i needed to fill a script. this was a lie. called my pharmacy and doctor. they had no idea what EXPRESS SCRIPS was trying to say. they are crooks.

User's recommendation: dont use this service.

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1 comment
#2240561

Hello, We're sorry you feel this way and we can always speak further. Please email ExpressRxHelp@express-scripts.com your account information and reference# 3882254. Thank you-Adam

ID
#3882254 Review #3882254 is a subjective opinion of poster.
Location
Albert Lea, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can’t get a medicine I need

Says Dr needs to fill out some form dont have anything else to say they cancelled the prescription and never notified me it was ordered 8/2/2022

User's recommendation: Don’t use express scripts.

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1 comment
#2240553

Hello Allen, We can always speak further about this matter and help. Please email ExpressRxHelp@express-scripts.com your account information so we can reach out. Thank you-Adam

ID
#3880668 Review #3880668 is a subjective opinion of poster.
Location
Fairview, Oregon
Preferred solution
My medication

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