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Express scripts thinks they know more about patient care than doctors with more than 25 years experience. They are horrible. Only interested in their bottom line. Wish they would go under
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We are sorry about your experience and wanted you know help is still here if needed. We would like to make sure your issue is resolved. Feel free to email Expr...

1.0
#1258449
Just returned from emergency ER visit (2 hour round trip--live in remote rural area) because Express Scripts would not allow me to get a local pharmacy override for just 1 bottle of insulin. Unfortunately I dropped my last vial of insulin while filling my pump and...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We apologize for the past situation and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone nu...

1.0
I didn't like
  • Refused insulin coverage for diabetic
#1252933
Someone please explain to me how a 30 day Bydureon prescription costs $811 but a 90 supply costs $25 managed by Express Scripts
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We are sorry you are experiencing this problem. I am sure we can figure this out, and we will work on finding a solution. Please provide your member ID, date of...

1.1
#1249464
I am suffering waiting for migraine meds that were received and approved after the auth. process that my Dr. sent to get the higher qty of 72 pills for 90 days. I have to suffer in between since I have migraines every day. This process is torture enough and the auth....
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We apologize and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DOB, Name and Rev...

#1249056
Website is useless! 1. Insulin boxes were recieved open! Told that happens all the time. Don't worry about it! 2. Run out of meds when checked to make sure they would be delivered in time. Called and told didn't know what happened. Call your Dr. for local pharmacy. 3....
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We apologize for the past situation and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone nu...

1.1
#1246474
I feel when I get a prescription filled at my local pharmacy, the potency and effectiveness of the medication is a better quality even the generic. But if I fill the prescription more than 3 times at CVS, I am charged full price. I take medication daily for my thyroid...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We understand your concern and we can always give more insight into your plan benefits. Please email your full name, DOB, phone number, member ID and review #1...

#1243056
In 20 years I have never had a good experience with Express Scripts. Always a nightmare trying to get prescriptions without delays or frustrations. I’m so tired of being forced to use this irresponsible and uncaring corporation.
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello AgileSunBear, We understand your matter and we can always assist with any questions or concerns. We want to speak further about this issue. Please email ExpressRxHelp@ex...

1.4
#1243020
23 yrs active usaf 16 sep 1990 to aug 2013. Some orders were missing in deers which caused the es financial analysis office to send myself and my 3 dependants threatening letters for over payment of benefits. After months of research i found the missing orders and they...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We apologize for the past situation and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone nu...

#1242420
Have tried several times over the last couple of years to make changes on their website for the auto refill dates. The Web Site has NO functionality. Only items that can be changed are personal information. This time when I get an email that a refill will be sent I...
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Anonymous
Deb

I found this horrendous as well. It was fine before then they made changes to literally frustrate the heck out of the user. Ugh.

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello NumerousAvocet827, We understand your concern and we want to speak further about this matter. Please email ExpressRxHelp@express-scripts.com with your member ID number, ...

3.0
I didn't like
  • Not having a working website has cost me 3 to 5 hours
#1239269

Contact Express Scripts

Mailing Address:
Express Scripts
2000 Springer Dr
Lombard, Illinois 60148-6402
United States
Phone:
(866) 275-4732
More
When it was medco much better service. Now for the last 3 years they are terrible. Every time my Dr. orders a prescription they drag their feet send me emails saying they need to contact the doctor or verify my address, I call my doctor and verify my address and it...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, I am sorry to hear about your experience. We're here to help with any concerns that you have.Please email ExpressRxHelp@express-scripts.com with your Member ID...

1.0
#1238092