New Reviewer
1 comment

I am constantly told that I owe them money. One time they said they were not going to send me my prescription because I owed $50.

I have all my invoices for the year, so I got them out and it took me 3 hours to find out I did not owe them any amount. I sent copies of every thing proving I did not owe and still they denied it. I finally went to my Senator and his office staff helped me, we got it settled I DID NOT owe anything. I cannot pay 2 invoices with one check as this totally confuses them and I write the invoice numbers on my check.

Some times it takes weeks to post my payment and in the mean while I made another payment and that one got posted right away.


Here I go again and another 3 hours and a trip to the Senator!! I am 81 years old and should not have to have this problem.

Preferred solution: Let the company propose a solution.

Express Scripts Cons: Poor accounts receivable department.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Hello Muriel B, We can always look further into your matter. Please email ExpressRxHelp@express-scripts.com your member ID number, date of birth, zip code, and full name, Please reference # 2953625. Thank you-Adam

Express Scripts Reviews

  1. 249 reviews
  2. 102 reviews
  3. 41 reviews
  4. 16 reviews
  5. 12 reviews
Express Scripts reviews