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2.3

I am constantly told that I owe them money. One time they said they were not going to send me my prescription because I owed $50.

I have all my invoices for the year, so I got them out and it took me 3 hours to find out I did not owe them any amount. I sent copies of every thing proving I did not owe and still they denied it. I finally went to my Senator and his office staff helped me, we got it settled I DID NOT owe anything. I cannot pay 2 invoices with one check as this totally confuses them and I write the invoice numbers on my check.

Some times it takes weeks to post my payment and in the mean while I made another payment and that one got posted right away.

(????)

Here I go again and another 3 hours and a trip to the Senator!! I am 81 years old and should not have to have this problem.

Preferred solution: Let the company propose a solution.

Express Scripts Cons: Poor accounts receivable department.

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#2079182

Hello Muriel B, We can always look further into your matter. Please email ExpressRxHelp@express-scripts.com your member ID number, date of birth, zip code, and full name, Please reference # 2953625. Thank you-Adam

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