I am constantly told that I owe them money. One time they said they were not going to send me my prescription because I owed $50.
I have all my invoices for the year, so I got them out and it took me 3 hours to find out I did not owe them any amount. I sent copies of every thing proving I did not owe and still they denied it. I finally went to my Senator and his office staff helped me, we got it settled I DID NOT owe anything. I cannot pay 2 invoices with one check as this totally confuses them and I write the invoice numbers on my check.
Some times it takes weeks to post my payment and in the mean while I made another payment and that one got posted right away.
Here I go again and another 3 hours and a trip to the Senator!! I am 81 years old and should not have to have this problem.
Preferred solution: Let the company propose a solution.
Express Scripts Cons: Poor accounts receivable department.