Not resolved
Customer service
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
1 comment

When I signed up with Express Scripts in December, the rep for Express Scripts basically lied to me. He claimed that I would not have to have a doctor contact Express Scripts for any of my medications, lies.

Now Express Scripts will not fill two of my prescriptions because, they say, that Express Scripts has tried to contact my doctor and left messages, more lies. Doctor says she has not rec'd any calls from Express Scripts, and I'll believe her before I believe Express Scripts. Four phone calls and hours on the phone w/ Express Scripts and no resolution.

So now I'm going to the doctor's office and have her call Express Scripts while I'm there, and we'll see who is lying. If I could dump this company, I would, but I'm locked in until 2019, total bummer.

Product or Service Mentioned: Express Scripts Prescription Refill.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Nothing to like about express scripts.

Company wrote 0 private and 1 public responses to the review from Mar 10.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Express Scripts Verified Representative

Hello Consumer- We understand your concern and we can always look further into this issue. Please email with your member ID, phone number, DOB, Name and Review #1207475 Thank you -Stephanie

You May Also Like