When I signed up with Express Scripts in December, the rep for Express Scripts basically lied to me. He claimed that I would not have to have a doctor contact Express Scripts for any of my medications, lies.
Now Express Scripts will not fill two of my prescriptions because, they say, that Express Scripts has tried to contact my doctor and left messages, more lies. Doctor says she has not rec'd any calls from Express Scripts, and I'll believe her before I believe Express Scripts. Four phone calls and hours on the phone w/ Express Scripts and no resolution.
So now I'm going to the doctor's office and have her call Express Scripts while I'm there, and we'll see who is lying. If I could dump this company, I would, but I'm locked in until 2019, total bummer.
Product or Service Mentioned: Express Scripts Prescription Refill.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Nothing to like about express scripts.