I joined a health plan in 2018 that uses express Scripts as a primary pharmacy. They took their sweet time getting me my cards.
I called and was told to go ahead and fill my prescriptions at a local pharmacy, and I would be reimbursed once I received my proof of coverage with an active date that predated my prescription filling. I walked through the process as requested, and now their response to me??? Sorry....you should have used or waited for your cards. Never mind the fact that I needed the medicine.
I honestly believe they do not care one bit about the health of their customers. What a bunch of liars and thieves!
Such terrible business practices. Stay away from them.
Product or Service Mentioned: Express Scripts Prescription Refill.
Reason of review: Poor customer service.