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I joined a health plan in 2018 that uses express Scripts as a primary pharmacy. They took their sweet time getting me my cards.

I called and was told to go ahead and fill my prescriptions at a local pharmacy, and I would be reimbursed once I received my proof of coverage with an active date that predated my prescription filling. I walked through the process as requested, and now their response to me??? should have used or waited for your cards. Never mind the fact that I needed the medicine.

I honestly believe they do not care one bit about the health of their customers. What a bunch of liars and thieves!

Such terrible business practices. Stay away from them.

Product or Service Mentioned: Express Scripts Prescription Refill.

Reason of review: Poor customer service.

Company wrote 0 private and 1 public responses to the review from Mar 20.
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Express Scripts Verified Representative

Hello user19621682We apologize for the service you've received and we want to speak further about this matter.Please email with your member ID number, phone number, DOB, Name and Review# 1215309.Thank you -Adam

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