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I joined a health plan in 2018 that uses express Scripts as a primary pharmacy. They took their sweet time getting me my cards.

Related: Express Scripts - The reasons I did not want to use them proven true

I called and was told to go ahead and fill my prescriptions at a local pharmacy, and I would be reimbursed once I received my proof of coverage with an active date that predated my prescription filling. I walked through the process as requested, and now their response to me??? Sorry....you should have used or waited for your cards. Never mind the fact that I needed the medicine.

I honestly believe they do not care one bit about the health of their customers. What a bunch of liars and thieves!

Such terrible business practices. Stay away from them.

Product or Service Mentioned: Express Scripts Prescription Refill.

Reason of review: Poor customer service.

Company wrote 0 private and 1 public responses to the review from Mar 20.

Review #1215309 is a subjective opinion of

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ExpressRxHelp
#1449960
Express Scripts Verified Representative

Hello user19621682We apologize for the service you've received and we want to speak further about this matter.Please email ExpressRxHelp@express-scripts.com with your member ID number, phone number, DOB, Name and Review# 1215309.Thank you -Adam

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