2.5
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
1 comment

Had question about new medicine - if appropriate for someone with afib. This is after Express Scripts stopped covering medicine I have used successfully for years.

I went on line to where I could submit question to Prescriptions Specialist. Got email saying "best if spoke to customer service representative".

Called them. They put me on hold. Still waiting after 1 hour on hold.

I doubt whether customer service can answer my medication suitability question. Needs knowledgeable person.

They do not care to serve customers or to address serious questions about customer health.

I have been okay with their website and timely reminders and delivery of medicines, but this will turn me off on them.

Product or Service Mentioned: Express Scripts Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Company wrote 1 public responses to the review from Mar 05.
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ExpressRxHelp
#1441288
Express Scripts Verified Representative

Hello Consumer- We understand your concern and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DOB, Name and Review #1203163 Thank you -Stephanie

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