Product: Express Scripts Website Clear all filters (0 of 5 reviews match)
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This time when I get an email that a refill will be sent I clicked thru to Express Scripts web site. Once landing there NOTHING worked. So as usual I had to call the company and have the refill delayed 60 days...... They must have a policy where if a Dr. sends in a...
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Anonymous
Deb

I found this horrendous as well. It was fine before then they made changes to literally frustrate the heck out of the user. Ugh.

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello NumerousAvocet827, We understand your concern and we want to speak further about this matter. Please email ExpressRxHelp@express-scripts.com with your member ID number, ...

3.0
Product
Express Scripts Website
I didn't like
  • Not having a working website has cost me 3 to 5 hours
#1239269
Just signed up and my scripts from my doctor were sent to them before I could put my credit card online.Now my prescriptions say need to determine payment however there is no place on the website to tell them to use the credit card I now have online. Tried calling...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We're sorry you feel this way and we want to speak further on the matter. Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DOB,...

Product
Express Scripts Website
#1167856
The express scripts app sucks. Have to go to web site to order refills. Now every time I go to the web site I have to change password or locked out. Convenience of online ordering is non-exsistant. .
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone n...

Product
Express Scripts Website
#938566
Prior to Express Scripts my company's Pharmacy Provider was Medco. In the 5 years that I used Medco they were always pleasant, I got refills very quickly and actually had no reason to contact them. The Medco website was very intuitive and easy to use. Ever since we...
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Anonymous
kes

Yes, yes and yes!! I'm handling my 92 year old father's meds and dealing with Express Scripts has been a nightmare. They genuinely don't care whether a patient does or does no...

1.5
Product
Express Scripts Website
#541476
I can identify with every complaint listed here. Especially the ones related to the website, customer service and specialty pharmacy. I have never encountered a company in more desperate need of competent management. I found the last sentence of the company's...
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Product
Express Scripts Website
#463483