Product: Express Scripts Shipping Service Clear all filters (0 of 10 reviews match)
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I have used express scripts for a while and there’s always an issue, but this one takes the cake. I received my prescriptions in the mail but one of the medications was not in the package. I went online to confirm it was shipped and it says it was in the package that...
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Anonymous
ExpressRxHelp

Hello SubduedGrizzlyBear, We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth ...

2.0
Product
Express Scripts Shipping Service
#1387697
My husband had to choose a new prescription plan as he started on Medicare. It was suggested that he use Express Scripts as it would be the best financially for the meds he was on. I started the process early, having the MD send the scripts prior to the 10/1 start date...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number where we ...

2.0
Product
Express Scripts Shipping Service
I didn't like
  • All say they are sorry but no one solves issues
  • No communication between accredo and express scripts
  • Response to questions changes with each call
#1380677
I have been without insulin pump supplies for over 2 weeks. Everytime i call delivery date changes. I was told they dont have it, next day they have. finaly wharehouse had upgraded shipping still no product. Over 10 days call everyday delivery date changes. cant talk...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello AltruisticAffenpinscher200- We're sorry about this matter and we want to help. Please email your full name, DOB, phone number, member ID and review #1303497 to ExpressRx...

2.3
Product
Express Scripts Shipping Service
I didn't like
  • Poor communication
  • Denial of medication
  • Lazy
#1303497
Requested a refill on the app, next day checked and found the medicine was being delayed for approval from the dr for home delivery. Ironic because i was being forced to use express scripts by my insurance. Contacted my dr and they sent a new prescription. Next delay...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We are sorry about your experience and wanted you know help is here. We would like to make sure your issue is resolved.Feel free to email ExpressRxHelp@express...

Product
Express Scripts Shipping Service
#1301751
I went to my doctor to refill my asthma medications because my allergies and become severe very suddenly, dr refilled prescriptions with out problem and sent scripts to express scripts. Express scripts received my order right away, I even upgraded to one day shipping...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello ManiacalMole, We understand your concern of getting your medication and want to speak further on this matter. Please email ExpressRxHelp@express-scripts.com with your me...

1.9
Product
Express Scripts Shipping Service
#1222470
My doctor first forward dated my prescription, so Express Scripts cancelled it due to internal procedures. I understand this, so I was able to explain to my doctor and get another prescription sent. The prescription was mailed to me, but I never received the...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer- We're sorry about this issue and we want to help you get your medication. Please email your full name, DOB, phone number, member ID and review #1152607 to Expr...

3.0
Product
Express Scripts Shipping Service
#1152607
Express scripts sucks ***. They ate a pathetic provider .... they might be saving someone somewhere some money but if I had the chance to fire anyone, it would be the entire enterprise!!! Late deliverys... I'm currently on the phone with three scripts shipped two weeks...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We understand your concern of getting your medication and want to speak further on this matter. Please email ExpressRxHelp@express-scripts.com with your member ...

Product
Express Scripts Shipping Service
#1093498
So on Monday 1/30/17 I called doctor's office and told them to make sure they send the refill authorization to Express Scripts asap because my husband was out of meds. That evening, I called Express Scripts and talked to Mustafa to check the status. He says the doctor...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hi, We want to help you get the medication you need. We were unable to locate your account. Please send member ID, phone number and DOB to ExpressRxHelp@express-scripts.com. P...

1.0
Product
Express Scripts Shipping Service
I liked
  • Value for money on accurate prescription
  • Trying to save money
I didn't like
  • Service stinks
  • Being lied to
  • Service quality
#1002132
My doctor sent in a request for a specialty medicine which had already been pre-approved on the 21st of July. I called to verify that the prescription was received and spoke to the specialty medicine call center. I was asked if I wanted the order on Wednesday,...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Kmacrae, My name is Adam and we are sorry that you had a negative experience regarding the communication situation. We would like to make sure your issue is resolved and...

1.3
Product
Express Scripts Shipping Service
I didn't like
  • Entire operation is a joke
#889159
I have spoken with someone 5 times in the past 3 weeks about this prescription. I informed them that my doctor had changed and to please send the request to my PCP-- well they sent the request to the old doctor THREE TIMES before finally sending it to the correct one...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hi. My name is Stephanie and we are sorry that you had a negative experience trying to get the medication you need. We want to make sure your issue is resolved. Please send yo...

rollo2016
rollo2016

You need to complain to whomever is requiring you to use Express Scripts instead of having them filled locally---your employer, etc.

Product
Express Scripts Shipping Service
I didn't like
  • Long waiting
  • Incompetence
  • Dishonest employees
#852894