Product: Express Scripts Shipping Service Clear all filters (0 of 7 reviews match)
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I have been without insulin pump supplies for over 2 weeks. Everytime i call delivery date changes. I was told they dont have it, next day they have. finaly wharehouse had upgraded shipping still no product. Over 10 days call everyday delivery date changes. cant talk...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello AltruisticAffenpinscher200- We're sorry about this matter and we want to help. Please email your full name, DOB, phone number, member ID and review #1303497 to ExpressRx...

2.3
Product
Express Scripts Shipping Service
I didn't like
  • Lazy
  • Denial of medication
  • Poor communication
#1303497
I went to my doctor to refill my asthma medications because my allergies and become severe very suddenly, dr refilled prescriptions with out problem and sent scripts to express scripts. Express scripts received my order right away, I even upgraded to one day shipping...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello ManiacalMole, We understand your concern of getting your medication and want to speak further on this matter. Please email ExpressRxHelp@express-scripts.com with your me...

1.9
Product
Express Scripts Shipping Service
#1222470
My doctor first forward dated my prescription, so Express Scripts cancelled it due to internal procedures. I understand this, so I was able to explain to my doctor and get another prescription sent. The prescription was mailed to me, but I never received the...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer- We're sorry about this issue and we want to help you get your medication. Please email your full name, DOB, phone number, member ID and review #1152607 to Expr...

3.0
Product
Express Scripts Shipping Service
#1152607
Express scripts sucks ***. They ate a pathetic provider .... they might be saving someone somewhere some money but if I had the chance to fire anyone, it would be the entire enterprise!!! Late deliverys... I'm currently on the phone with three scripts shipped two weeks...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We understand your concern of getting your medication and want to speak further on this matter. Please email ExpressRxHelp@express-scripts.com with your member ...

Product
Express Scripts Shipping Service
#1093498
So on Monday 1/30/17 I called doctor's office and told them to make sure they send the refill authorization to Express Scripts asap because my husband was out of meds. That evening, I called Express Scripts and talked to Mustafa to check the status. He says the doctor...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hi, We want to help you get the medication you need. We were unable to locate your account. Please send member ID, phone number and DOB to ExpressRxHelp@express-scripts.com. P...

1.0
Product
Express Scripts Shipping Service
I liked
  • Trying to save money
  • Value for money on accurate prescription
I didn't like
  • Service stinks
  • Being lied to
  • Service quality
#1002132
My doctor sent in a request for a specialty medicine which had already been pre-approved on the 21st of July. I called to verify that the prescription was received and spoke to the specialty medicine call center. I was asked if I wanted the order on Wednesday,...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Kmacrae, My name is Adam and we are sorry that you had a negative experience regarding the communication situation. We would like to make sure your issue is resolved and...

1.3
Product
Express Scripts Shipping Service
I didn't like
  • Entire operation is a joke
#889159
I have spoken with someone 5 times in the past 3 weeks about this prescription. I informed them that my doctor had changed and to please send the request to my PCP-- well they sent the request to the old doctor THREE TIMES before finally sending it to the correct one...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hi. My name is Stephanie and we are sorry that you had a negative experience trying to get the medication you need. We want to make sure your issue is resolved. Please send yo...

rollo2016
rollo2016

You need to complain to whomever is requiring you to use Express Scripts instead of having them filled locally---your employer, etc.

Product
Express Scripts Shipping Service
I didn't like
  • Incompetence
  • Long waiting
  • Dishonest employees
#852894