Lost my meds | Express Scripts

1.0
Details
I ordered three medications through Express Scripts on 9/24, for a total of $90. It was my first time ordering through them. The package containing my meds was supposedly shipped on 9/25, and delivered on 9/30, but it is now 10/3 and I have searched my mailbox (where they apparently left it) and outside my door and found nothing. I called them, and they said they can only offer me a one-time courtesy replacement, and that it would take another week to arrive because I'd have to pay for expedited shipping out of pocket. Mind you, I've been without medication for nearly a week now because of the lost package. They also said that if they lose my order again, I'd have to pay to get a replacement. Medication is expensive! Why should I pay extra for their mishandling???
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1 comment
ExpressRxHelp
#1757364

Hello Consumer, We are sorry you are experiencing this problem. I am sure we can figure this out, and we will work on finding a solution.

Please provide your member ID, date of birth and phone number where a member of our team can best reach you. Thank you- Shanta

Review
#1670887 Review #1670887 is a subjective opinion of poster.
Service
Express Scripts Shipping Service
Cons
  • No resolution
  • Incompetent agency
  • Lack of empathy
Reason of review
Problem with delivery
Loss
$90
Preferred solution
Let the company propose a solution
Tags
  • Perscription Drugs
  • Lost Prescription
2.0
Details
My husband had to choose a new prescription plan as he started on Medicare. It was suggested that he use Express Scripts as it would be the best financially for the meds he was on. I started the process early, having the MD send the scripts prior to the 10/1 start date...
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2 comments
ExpressRxHelp
#1580616

We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com in reference Review #1380677. Best Regards, Stephanie Express Scripts

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Review
#1380677 Review #1380677 is a subjective opinion of poster.
Service
Express Scripts Shipping Service
Cons
  • Accredo and express scripts are passing the buck
  • Response to questions changes with each call
  • No communication between accredo and express scripts
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
Tags
  • Horrible Retiree Insurance
2.3
Details
I have been without insulin pump supplies for over 2 weeks. Everytime i call delivery date changes. I was told they dont have it, next day they have. finaly wharehouse had upgraded shipping still no product. Over 10 days call everyday delivery date changes. cant talk...
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1 comment
ExpressRxHelp
#1518949

Hello AltruisticAffenpinscher200- We're sorry about this matter and we want to help. Please email your full name, DOB, phone number, member ID and review #1303497 to ExpressRxHelp@express-scripts.com.A member from our team will look into this and reach out to you.Thank you. -Adam, Express Scripts

Review
#1303497 Review #1303497 is a subjective opinion of poster.
Service
Express Scripts Shipping Service
Cons
  • Lazy
  • Denial of medication
  • Poor communication
Reason of review
Order processing issue
1.9
Details
I went to my doctor to refill my asthma medications because my allergies and become severe very suddenly, dr refilled prescriptions with out problem and sent scripts to express scripts. Express scripts received my order right away, I even upgraded to one day shipping...
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1 comment
ExpressRxHelp
#1454519

Hello ManiacalMole, We understand your concern of getting your medication and want to speak further on this matter. Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DOB, and Name.

Please reference the Review number #1222470. Thank you.-Adam, Express Scripts

Review
#1222470 Review #1222470 is a subjective opinion of poster.
Service
Express Scripts Shipping Service
Reason of review
Order processing issue
3.0
Details
My doctor first forward dated my prescription, so Express Scripts cancelled it due to internal procedures. I understand this, so I was able to explain to my doctor and get another prescription sent. The prescription was mailed to me, but I never received the...
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1 comment
ExpressRxHelp
#1407765

Hello Consumer- We're sorry about this issue and we want to help you get your medication. Please email your full name, DOB, phone number, member ID and review #1152607 to ExpressRxHelp@express-scripts.com.

A member from our team will look into this and reach out to you.

Thank you.-Adam, Express Scripts

Review
#1152607 Review #1152607 is a subjective opinion of poster.
Service
Express Scripts Shipping Service
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Deliver product or service ordered
Express scripts sucks ***. They ate a pathetic provider .... they might be saving someone somewhere some money but if I had the chance to fire anyone, it would be the entire enterprise!!! Late deliverys... I'm currently on the phone with three scripts shipped two weeks...
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1 comment
ExpressRxHelp
#1364538

Hello Consumer,

We understand your concern of getting your medication and want to speak further on this matter. Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DOB, Name.

Please reference the Review number #1093498.

Thank you. -Stephanie, Express Scripts

Review
#1093498 Review #1093498 is a subjective opinion of poster.
Service
Express Scripts Shipping Service
Reason of review
Problem with delivery
1.0
Details
So on Monday 1/30/17 I called doctor's office and told them to make sure they send the refill authorization to Express Scripts asap because my husband was out of meds. That evening, I called Express Scripts and talked to Mustafa to check the status. He says the doctor...
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1 comment
ExpressRxHelp
#1281084

Hi, We want to help you get the medication you need. We were unable to locate your account.

Please send member ID, phone number and DOB to ExpressRxHelp@express-scripts.com. Please also include review #10002132. A member from our team will reach out to you.

Thank you. -Stephanie, Express Scripts

Review
#1002132 Review #1002132 is a subjective opinion of poster.
Service
Express Scripts Shipping Service
Pros
  • Value for money on accurate prescription
  • Trying to save money
Cons
  • Service quality
  • Being lied to
  • Service stinks
Reason of review
Poor customer service
Loss
$21
Preferred solution
Full refund
Tags
  • Prescription Drugs
1.3
Details
My doctor sent in a request for a specialty medicine which had already been pre-approved on the 21st of July. I called to verify that the prescription was received and spoke to the specialty medicine call center. I was asked if I wanted the order on Wednesday,...
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1 comment
ExpressRxHelp
#1190686

Hello Kmacrae, My name is Adam and we are sorry that you had a negative experience regarding the communication situation. We would like to make sure your issue is resolved and does not occur in the future.

We would like to discuss your situation further please reply to this message with your ID#, full name and contact info and I can have someone reach out. Please reference Review #889159 Thank you – Adam

Review
#889159 Review #889159 is a subjective opinion of poster.
Service
Express Scripts Shipping Service
Cons
  • Entire operation is a joke
Reason of review
Poor customer service
Loss
$3995
Preferred solution
Deliver product or service ordered
I have spoken with someone 5 times in the past 3 weeks about this prescription. I informed them that my doctor had changed and to please send the request to my PCP-- well they sent the request to the old doctor THREE TIMES before finally sending it to the correct one...
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2 comments
ExpressRxHelp
#1163413

Hi. My name is Stephanie and we are sorry that you had a negative experience trying to get the medication you need.

We want to make sure your issue is resolved. Please send your member ID, phone number and DOB to ExpressRxHelp@express-scripts.com.

Also, please include the review #852894 . Thank You.-Stephanie, Express Scripts

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Review
#852894 Review #852894 is a subjective opinion of poster.
Service
Express Scripts Shipping Service
Cons
  • Long waiting
  • Incompetence
  • Dishonest employees
Reason of review
All of the above. Terrible customer service, extreme delivery delay
Loss
$500
Preferred solution
Full refund

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