Product: Express Scripts Prescription Refill Clear all filters (139 of 139 reviews match)
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We have had many problems with Express Scripts in the past. They take at least 3 to 4 weeks to send out a prescription, so we are always in the position of paying ridiculously expensive expedited shipment charges. Furthermore, I have NEVER received my sleeping pill...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello hermit75_36. ,We apologize for the service you've received and we want to speak further about this matter. Please email ExpressRxHelp@express-scripts.com with your membe...

1.0
Product
Express Scripts Prescription Refill
#1166210
Unfortunately I had the pleasure of attempting to get my mother’s medicine I finally after 4 days had to take off a day of work to dedicate to this company calling to get her medication sent.I called in on day 1 and they say medicine is ordered and will be shipped....
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello ConsumerWe apologize for the service you've received and we want to make sure it doesn't happen in the future.Please email ExpressRxHelp@express-scripts.com with your me...

Product
Express Scripts Prescription Refill
#1166188
I have nothing but problems with the incompetent people who answer the phone.It is about two prescriptions Lasozoprazole and Estrace My Dr. Dr Natasha Quinn called Publix the Lanzoprazole, It cost me $28 for three Months supply A called Express Script to ask them if I...
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Anonymous
ExpressRxHelp

Hello Consumer, We apologize for any inconvenience and would like to discuss your situation further. Feel free to email ExpressRxHelp@express-scripts.com in reference to Revie...

Product
Express Scripts Prescription Refill
#1165746

Express Scripts - Absolutely awful

#1164488
1.0
Details
It has been a month and my daughter still has not received her prescription. Each time I call they claim they will fix the problem, it’s not fixed and during the next call I make, they have no idea what I’m taking about. Nothing but incompetence.. working for express scripts. They are a disgrace
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Express Scripts - Opiod Crisis?

#1164095
1.7
Details
My md prescribed extended release pain meds, no addict wants those. 200 dollars more than the regular script,, thanks Express Scripts for nothing but trying to rob another old honest person,, why do we let this go on with these companies!
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Express Scripts - Refills

#1161517
1.1
Details
I have been dealing with Express Scripts for 8 years and I Absolutely Hate this So Calked Mail Order Pharmacy I see My Doctor Every September for All of my Medications. Every Singke time i call for a Refill they say We Dont have any New Prescription for you and its Not just the First time I call, ,,,, its Everytime. Poorest Service Ever
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Express Scripts - No medications

#1077600
2.1
Details
Three weeks today without blood pressure medications. Same meds for years same Bullcrap company, Express Scripts, and they are still "reviewing" my order. I despise this supplier with passion. The never get orders right or timely. And most importantly, dont seem to care. If i had another option, I'd nwvwr deal with these criminals again.
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Have been with express scripts since 1997 when I retired from service. The front line customer service people cannot get anything done for me. Have asked that they call doctor but all they do is email, which the doctors will not except. Xxxxxxx,xxxxxxx,xxxxxx,xxxxx,xx...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer-We apologize for the service you've received and we can always look further into this issue.Please email ExpressRxHelp@express-scripts.com with your member ID, ...

2.5
Product
Express Scripts Prescription Refill
#1164485
If there is any way possible for you to avoid using this company or the company it is owned by Express Scripts- run the other way. I wish I had a choice but sadly I don't. Stress is a contributing factor with my illness and this company just makes it worse. The lack...
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MFINK
MFINK

Hello Adam,Have e-mailed several times, I received an auto-reply that someone would contact me- which they never did. I an not an unreasonable person I assure you I have all o...

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We understand this concern and want to make sure this issue is resolved for you. Please email ExpressRxHelp@express-scripts.com with your member ID number, pho...

1.0
Product
Express Scripts Prescription Refill
I didn't like
  • I have been miserable for the past 4 years
  • Them
#1134241
One of the leading issues I had to deal with was angry members who had to deal with Express Scripts poor service, excessive prices, double billing, and rude, liars at their company. Most of the time I was able to satisfy the end user by getting a waiver so they did...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, I am sorry to hear about your experience and want to make sure your issue is resolved. Please email ExpressRxHelp@express-scripts.com with your Member ID, phon...

1.0
Product
Express Scripts Prescription Refill
I didn't like
  • Lack of response
  • Service stinks
#1133796
I get my birth control filled using Express Scripts insurance provided by my husbands company. I have been receiving my pills regularly since 2009 except for a stretch of time in 2015 when I was pregnant with my daughter. I never had issues getting my medication until...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for this situation and understand your concerns with getting your medication covered. We would like to speak further on this issue. Please email E...

Product
Express Scripts Prescription Refill
#1131399
I take four prescriptions a month.Called to check on the cost for them when I found out how high my deductible is. A prescription I was given in the ER last year was $2 per pill, but a 30 day supply at the pharmacy will cost me $100. A serious stomach medicine, they...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for this situation and understand your concerns. We would like to speak further on this issue. Please email ExpressRxHelp@express-scripts.com with...

Product
Express Scripts Prescription Refill
I didn't like
  • Any of it
#1120443
My employer changed over to a bottom-of-the-barrel plan a few years ago, and Express Scripts is the pharmacy benefit manager. A few years ago I decided to try their mail-order service. Well, that was a joke. 90-day prescriptions suddenly became 60-day prescriptions...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, I am sorry to hear about your experience and want to make sure your issue is resolved. We can update your account to opt you out of communications. Please emai...

1.0
Product
Express Scripts Prescription Refill
I didn't like
  • Entire operation is a joke
#1113827
Express Scripts - As bad as it gets
Express Scripts seems to have a random number generator in their customer service algorithm: "One time out of every five fulfillments, let's just arbitrarily decide to deny our customer his benefits." At least, that's been my experience over the past two years. Most...
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Anonymous
Anonymous

Express Scripts is always apologizing but never fixing the problem.

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for your past experience and want to help. Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DOB, Name and Review#...

1.0
Product
Express Scripts Prescription Refill
I didn't like
  • No communication with patients
  • Dishonest employees
  • Lack of response
#1102264