Product: Express Scripts Prescription Refill Clear all filters (159 of 159 reviews match)
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I tried to have my Dr call them and my Dr (the medical association) told me they never call Express Scripts for Authorization, they usually get a fax they need to fill out. So I called ES back and asked them to fax my Dr and ES wouldn’t do it. They told me they need...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello user55623528,We understand your concern of getting your medication and want to speak further on this matter.Please email ExpressRxHelp@express-scripts.com with your memb...

1.0
Product
Express Scripts Prescription Refill
#1216032
I joined a health plan in 2018 that uses express Scripts as a primary pharmacy. They took their sweet time getting me my cards. I called and was told to go ahead and fill my prescriptions at a local pharmacy, and I would be reimbursed once I received my proof of...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello user19621682We apologize for the service you've received and we want to speak further about this matter.Please email ExpressRxHelp@express-scripts.com with your member I...

1.0
Product
Express Scripts Prescription Refill
#1215309
When I signed up with Express Scripts in December, the rep for Express Scripts basically lied to me. He claimed that I would not have to have a doctor contact Express Scripts for any of my medications, lies. Now Express Scripts will not fill two of my prescriptions...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer- We understand your concern and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DO...

1.7
Product
Express Scripts Prescription Refill
I didn't like
  • Nothing to like about express scripts
#1207475
For almost two years my wife has been "battling" with Express Scripts regarding one of her medications. Her physician wrote and sent a prescription to Express Scripts for a brand name medication. Express Scripts has a committee that determines if a person is permitted...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello user81599546, We apologize for this situation and we can always look further into this issue. We want your wife to receive her medications. Please email ExpressRxHelp@ex...

Product
Express Scripts Prescription Refill
#1206363
Express Scripts is not a pharmacy. They are a pharmacy benefit manager and their job is to save money by being slow, incompetent and soulless. They put each prescription out for bids and then take the lowest bid without any regard to how long it might take to actually...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer- We're sorry about this issue and we want to help you get your medication. Please email your full name, DOB, phone number, member ID and review #1198188 to Expr...

1.1
Product
Express Scripts Prescription Refill
I didn't like
  • Busines model allows them 7-14 days to fill a prescription
#1198188
In January I ordered and received over $100 in presctiptions Feb 25 I tried to order and now they are saying I owe $39 from Feb 2016!!! WTF. How did I get anything filled since then? Oh, and I have the invoice from that order that shows it was paid back then. And mysteriously I was disconnected several times now as well and I have always been very polite and professional. Express Scripts...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer- We're sorry about this issue and we want to help you get your medication. Please email your full name, DOB, phone number, member ID and review #1197976 to Expr...

1.0
Product
Express Scripts Prescription Refill
#1197976
I have been offered no alternative, just been denied the temazepam I was taking for sleeplessness. I was taking 45 mg per night and it was suddenly not available to me because of Express Scripts, although I had been taking it successfully for some time. I am very...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer- We're sorry about this issue and we want to help you get your medication. Please email your full name, DOB, phone number, member ID and review #1197532 to Expr...

1.4
Product
Express Scripts Prescription Refill
I didn't like
  • Refusal to provide sleeping medication
#1197532
We have spent over 21 Hours (Jan 2 – 22, 2018) on the telephone with this FIRM with their issues with a complete run around including assumed “Managers” I is like two different COMPANIES (Like the left hand does not know what the right hand is doing) better yet Two...
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Anonymous
ExpressRxHelp

Hello Consumer, We're sorry about your experience. We can provide further insight into your plan. If you still need assistance or to discuss your situation further, please fee...

Anonymous
Dialtone11

Dispute Resolution DepartmentComplaint: 12637628 Better Business Bureau 314-645-3300 Against: EXPRESS SCRIPTS!I am rejecting this response because: It is so True in our coun...

1.0
Product
Express Scripts Prescription Refill
I didn't like
  • Treated with disrespect
  • Service quality
  • Unethical practices
#1194119
EXPRESS SCRIPTS has notified my daughter about my prescriptions and has notified her that money must be paid to send the prescriptions. My daughter lives 8 hours away. This has happened 4 times. They have sent me the wrong drugs despite my physician writing NAME BRAND...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone n...

1.1
Product
Express Scripts Prescription Refill
#1192635
gov website and switched to Express Scripts based on that pricing. My medication is expensive and the price for the year would have saved me about $900.00. The price for my first refill should have been $870.00 based on the Medicare quote. They are charging me...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We're sorry you feel this way and we can always give you insight into your plan benefits. Please email ExpressRxHelp@express-scripts.com with your member ID, p...

1.2
Product
Express Scripts Prescription Refill
#1192383