Use another company | Express Scripts in Neptune City, New Jersey

1.9
Details
Ever since Express Scripts bought Medco I have had many issues with receiving prescriptions, billing etc.. Their app stinks and can not be trusted to process orders. This should be an easy process. I have spent too much time waiting on hold to speak to Customer Service and go round an round with them. There are two of us on one policy and they want to force auto shipping on you but if you do they will charge to the wrong credit card on file as a default. Even though I signed up for notifications on order status I hardly receive them and orders have come 2 weeks late. They claim they are being taken over by Aneta soon and everything should be fixed but I do not have any faith it will.
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1 comment
ExpressRxHelp
#1806100

Hello Consumer- We’re sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future.

Please consider sending your name, member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com and please include Review #1760129.

Kind Regards, Stephanie. Express Scripts

Review
#1760129 Review #1760129 is a subjective opinion of poster.
Service
Express Scripts Prescription Refill

Extremly poor service! | Express Scripts

Been waiting over a week for my prescription. They say they need more information from my doctor. Called my doctor and they told me they hadn't heard any request from Express Scripts. Cancelled my order but Express Scripts sent through my insurance, now I am stuck and can't get a prescription because insurance processed; been without my meds for over a week; what a mess!
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1 comment
ExpressRxHelp
#1806103

Hello Consumer- We’re sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future.

Please consider sending your name, member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com and please include Review #1756453.

Kind Regards, Stephanie. Express Scripts

Review
#1756453 Review #1756453 is a subjective opinion of poster.
Service
Express Scripts Prescription Refill
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
1.4
Details
Anonymous Same situation here every 90 days the shipments are 3-4 days late at best. In some cases they just don't ship anything at all without any notification. Every, yes every time a refill is due, it's late and I have to contact my Dr and get a short term...
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1 comment
ExpressRxHelp
#1787222

Hello Consumer- We’re sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future.

Please consider sending your name, member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com and please include Review #1723137.

Kind Regards, Stephanie. Express Scripts

Review
#1723137 Review #1723137 is a subjective opinion of poster.
Service
Express Scripts Prescription Refill
Pros
  • Most of the staff were very pleasant
Cons
  • Run around with no solution
  • Unwilling to help me with my issue
  • Does not perform services in a timely fashion
Reason of review
Order processing issue
Loss
$100000
Preferred solution
Let the company propose a solution
Tags
  • Late Arrival

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Verified Reviewer
2.2
Details

Update by user Nov 18, 2019

automated reply from express scripts

Original review posted by user Nov 16, 2019

I have had multiple issues with Express scripts. Last year with a new glaucoma medication prescription, Express scripts unilaterally removed my other glaucoma medication saying that I did not need both, even though my eye doctor said...
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1 comment
ExpressRxHelp
#1778111

Hello Consumer, We are sorry you are experiencing this problem. I am sure we can figure this out, and we will work on finding a solution.

Please provide your member ID, date of birth and phone number where a member of our team can best reach you. Thank you- Shanta

Review
#1709317 Review #1709317 is a subjective opinion of poster.
Service
Express Scripts Prescription Refill
Pros
  • 90 day supply of medicine delivered to your residence
Cons
  • Nothing to like about express scripts
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • mail order pharm
  • Mail Order Prescription
Did you want to receive your controlled substance on time? My adderall is stuck in USPS purgatory, as in hasn’t left a facility, even though i got the confirmation on a Friday (script was called in on a Monday) and now on Monday evening, a week after the script was...
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1 comment
ExpressRxHelp
#1776220

Hello Consumer- We’re sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future.

Please consider sending your name, member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com and please include Review #1705658.

Kind Regards, Stephanie. Express Scripts

Review
#1705658 Review #1705658 is a subjective opinion of poster.
Service
Express Scripts Prescription Refill
Pros
  • Are quite cheap
Cons
  • Incompetent experience start to finish
Reason of review
Poor customer service
Loss
$150
Preferred solution
Deliver product or service ordered
1.8
Details
My blood pressure medication was supposedly sent out on 6/6/19 but never received the medication. I am taking old medication. Called today and spoke with a Kimi--spelling is phonic. Well she was not helpful. She was loud in speaking, seemed to not understand the...
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1 comment
ExpressRxHelp
#1771498

We are sorry to hear that you are experiencing this matter, we are more than happy to look into this for you. Please provide your member ID, DOB, and or contact information and a member from our team will be more than happy to assist. Thank you –Shanta

Review
#1693376 Review #1693376 is a subjective opinion of poster.
Service
Express Scripts Prescription Refill
Reason of review
Order processing issue

Double payment made | Express Scripts

Double payment made - Express Scripts
Ordered lantus in September and my Aetna PayFlex account shows payment to scripts. Today I was asked to pay for September’s shipment again, that payment was not made. Can some biller please review this? They would not ship the jardiance I ordered last week until I paid the September lantus.
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1 comment
ExpressRxHelp
#1764847

Hello Consumer- We’re sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future.

Please consider sending your name, member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com and please include Review #1685887.

Kind Regards, Stephanie. Express Scripts

Review
#1685887 Review #1685887 is a subjective opinion of poster.
Service
Express Scripts Prescription Refill
Pros
  • 90 day supply of medicine delivered to your residence
Cons
  • Our 1st poor experience
Reason of review
Problems with payment
Loss
$60
Preferred solution
Full refund
Tags
  • mail order pharm
2.0
Details
I hardly ever deal with emails and I do not answer calls from numbers that I do not know. I noticed last week, an email from Express Scripts saying I was 60 days late on a bill. I only get one med from Express Scripts, I looked it up and it said it was from a shipment...
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1 comment
ExpressRxHelp
#1764190

Hello Consumer, We are sorry you are experiencing this problem. I am sure we can figure this out, and we will work on finding a solution.

Please provide your member ID, date of birth and phone number where a member of our team can best reach you. Thank you- Shanta

Review
#1682823 Review #1682823 is a subjective opinion of poster.
Service
Express Scripts Prescription Refill
1.0
Details
I rarely check my emails. I do no answer my cell phone unless I know the number because of the endless people trying to sell me useless crap. I did not get the medicine in the mail, been using Express scripts for years, their customer service is some of the worse...
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1 comment
ExpressRxHelp
#1759040

Hello Consumer- We’re sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future.

Please consider sending your name, member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com and please include Review #1674400.

Kind Regards, Stephanie. Express Scripts

Review
#1674400 Review #1674400 is a subjective opinion of poster.
Service
Express Scripts Prescription Refill
Pros
  • 90 day supply of medicine delivered to your residence
Reason of review
Poor customer service
Loss
$24
Preferred solution
Deliver product or service ordered
Tags
  • Terrible Customer Serivce

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Express Scripts reviews
1.0
Details
Tried to transfer my daughters prescriptions from Express Scripts to local chain pharmacy so she can get refills on time- not when ES gets around to it even after paying for expedited shipping. First they declined to transfer meds claiming and that Tricare ONLY allows...
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1 comment
ExpressRxHelp
#1758674

Hello Consumer- We’re sorry that you had a negative experience. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future.

Please consider sending your name, member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com and please include Review #1672713.

Kind Regards, Stephanie. Express Scripts

Review
#1672713 Review #1672713 is a subjective opinion of poster.
Service
Express Scripts Prescription Refill
Pros
  • Cheaper
Cons
  • Long wait times for meds
Reason of review
Poor customer service