Product: Express Scripts Prescription Refill Clear all filters (130 of 130 reviews match)
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I get my birth control filled using Express Scripts insurance provided by my husbands company. I have been receiving my pills regularly since 2009 except for a stretch of time in 2015 when I was pregnant with my daughter. I never had issues getting my medication until...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for this situation and understand your concerns with getting your medication covered. We would like to speak further on this issue. Please email E...

Product
Express Scripts Prescription Refill
#1131399
I take four prescriptions a month.Called to check on the cost for them when I found out how high my deductible is. A prescription I was given in the ER last year was $2 per pill, but a 30 day supply at the pharmacy will cost me $100. A serious stomach medicine, they...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for this situation and understand your concerns. We would like to speak further on this issue. Please email ExpressRxHelp@express-scripts.com with...

Product
Express Scripts Prescription Refill
I didn't like
  • Any of it
#1120443
My employer changed over to a bottom-of-the-barrel plan a few years ago, and Express Scripts is the pharmacy benefit manager. A few years ago I decided to try their mail-order service. Well, that was a joke. 90-day prescriptions suddenly became 60-day prescriptions...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, I am sorry to hear about your experience and want to make sure your issue is resolved. We can update your account to opt you out of communications. Please emai...

1.0
Product
Express Scripts Prescription Refill
I didn't like
  • Entire operation is a joke
#1113827

Express Scripts - No medications

#1077600
2.1
Details
Three weeks today without blood pressure medications. Same meds for years same Bullcrap company, Express Scripts, and they are still "reviewing" my order. I despise this supplier with passion. The never get orders right or timely. And most importantly, dont seem to care. If i had another option, I'd nwvwr deal with these criminals again.
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Express Scripts - Disgusted

#1068397
1.2
Details
One worker tells you they don't have a script your doctor faxed. One hour later, after not contacting the doctor, next guy says yes we have them but still can't fill it.What Third call in another hour a manager says no we don't have the script. Out of meds now. Hope they are happy.
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Express Scripts - Problem every year with a prescription takes 3 months to get through prescription.

#1054149
1.0
Details
I was on the phone with a three way call two weeks ago when the prescription was finallt approved. Called today to see when it would arrive and ecpress scripts tells me they dont have the prescription. Liars.
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Express Scripts Prescription Refill Review

#821085
1.0
Details
Custom service lied to me and said they could not let me pict up my prescription at a pharmacy at the same rate anymore, because this is what Blue Cross had set up with them. Blue Cross says that the plan is all Express Scripts design. I now have to pay for my birth control if I want to pick it up at a pharmacy. Isn't this a violation of the Afordable Care Act!?!
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Express Scripts - As bad as it gets
Express Scripts seems to have a random number generator in their customer service algorithm: "One time out of every five fulfillments, let's just arbitrarily decide to deny our customer his benefits." At least, that's been my experience over the past two years. Most...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for your past experience and want to help. Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DOB, Name and Review#...

1.0
Product
Express Scripts Prescription Refill
I didn't like
  • No communication with patients
  • Dishonest employees
  • Lack of response
#1102264
United Health Care (A great health insurance company) switched to Express Scripts as a 3rd party pharmaceutical provider. Bad move!!! I had switched over to COBRA due to loss of my position. When I switched over I dropped my son from my coverage. United dropped the...
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Anonymous
ExpressRxHelp

Hello Poker1092,We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone ...

1.0
Product
Express Scripts Prescription Refill
#1098379
Express Scripts is the pharmacy contractor for Tricare. My Tricare coverage ended because of divorce over four years ago. Express Scripts sends me a letter stating I owe almost $8, 000 because of overpayments made six years ago, which in fact I had Tricare coverage...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We're very sorry for the inconvenience and we want to speak further on this issue. Please contact us at ExpressRxHelp@express-scripts.com with your Review #1093...

1.0
Product
Express Scripts Prescription Refill
I didn't like
  • Incompetent agency
#1093300
It does not matter if you contact them online or on the phone, they always disappoint, be it not responding to the what is written to them about their horrible service, or not processing payments even when payments are made multiple times on their website and...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for your experience and want to help.Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DOB, Name and Review# 10898...

1.0
Product
Express Scripts Prescription Refill
#1089865
paper saying express scripts is making it harder for people to get their pain meds to cut down on addiction and overdoses, so they try and force my dr. to prescribe me the most dangerous drug on the market instead of one that was safer and helping me? it's all about...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, My name is Adam. We understand your frustrated due to the concern of getting your medication. We would like to discuss your situation further please reply to this mess...

1.5
Product
Express Scripts Prescription Refill
I liked
  • Not one single thing
I didn't like
  • Being denied life saving meds
#1085247
I have been on maintenance medications for several years and never had problems getting them filled at my local Pharmacy until I got married and switched my Insurance to these incompetent id10t's.I don't have time, energy nor patience to deal with them!! I will not...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We're sorry you're dissatisfied and want to assist. Please contact us at ExpressRxHelp@express-scripts.com with your Review #1082904, Member ID, phone number, DOB and N...

1.0
Product
Express Scripts Prescription Refill
#1082904
If I had been contacted, my dr could've done the approval immediately and I would have received my correct prescription for $250. So dissatisfied!!!! Shame on you, Express Scripts, for making money off of customers!!!! Supervisor did not care that I was going to share...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We are very sorry about your experience and want to make sure you get the medication you need.Please send member ID, phone number and DOB to ExpressRxHelp@expr...

1.0
Product
Express Scripts Prescription Refill
I didn't like
  • Customer service
  • Did not follow through
#1076674