Express Scripts supposedly has a no ship policy for Thursdays and Fridays on refrigerated medication and even though I know this, I specifically asked that they not mail it out until Monday just to be sure. They sent out my shipment on a Friday and it was attempted...
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1 comment
ExpressRxHelp
#1596650

Hello Consumer, We apologize for the past situation and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DOB, Name and Review # Thank you –Shanta

Review
#1398829 Review #1398829 is a subjective opinion of poster.
Service
Express Scripts Insulin Prescription Refill
Cons
  • Being denied life saving meds
Reason of review
Problem with delivery
Loss
$1700
Preferred solution
Let the company propose a solution
My doctor sent a 90 day prescription in for me, I didn't want it because I get no discount for 90 day and have a manufacturer discount card for my local pharmacy that allows me 3 free months and then $15 a month after that a huge discount from what I would pay...
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1 comment
Anonymous
#1573920

Hello Consumer, We are sorry you are experiencing this problem. I am sure we can figure this out, and we will work on finding a solution.

Please provide your member ID, date of birth and phone number where a member of our team can best reach you. Thank you- Shanta

Review
#1371776 Review #1371776 is a subjective opinion of poster.
Service
Express Scripts Insulin Prescription Refill
Reason of review
Problems with payment
1.0
Details
Just returned from emergency ER visit (2 hour round trip--live in remote rural area) because Express Scripts would not allow me to get a local pharmacy override for just 1 bottle of insulin. Unfortunately I dropped my last vial of insulin while filling my pump and...
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3 comments
Anonymous
#1611347

Express scripts double charged me for my medication because I refuse to use their mail order service. Department of insurance allows them to extort and double charge for already expensive meds for not using their service? How is this legal when I have NO signed contract with these ripoff artist and extortionist.

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Review
#1252933 Review #1252933 is a subjective opinion of poster.
Service
Express Scripts Insulin Prescription Refill
Cons
  • Refused insulin coverage for diabetic
Reason of review
Order processing issue
I thought the whole idea of mail order pharmacy was that your prescriptions would be refilled by your doctor, express scripts would then fill and deliver your order along with an invoice. This ridiculous company stresses me out like nothing else when it comes around to...
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1 comment
ExpressRxHelp
#1428356

Hello Consumer,

We apologize for your past experience and we can always assist you with medication needs. Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DOB, Name and Review# 1182824 . Thank you-Adam

Review
#1182824 Review #1182824 is a subjective opinion of poster.
Service
Express Scripts Insulin Prescription Refill
Reason of review
Problem with delivery
5.0
Details
I got a phone call today from my doctors office today saying "I sent your refill request to Express Script?" I quickly informed the nurse " I have it filled locally, because I use the loyalty card!" The representative was absolutely horrible, kept talking over me,...
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1 comment
Anonymous
#1292415

Hello,

My name is Adam and we are very sorry about this experience. We would like to discuss your situation further please reply to ExpressRxHelp@express-scripts.com with your member ID number, full name, zip, and review #1012450.

I can have someone reach out. Thank you – Adam

Review
#1012450 Review #1012450 is a subjective opinion of poster.
Service
Express Scripts Insulin Prescription Refill
Cons
  • Online ordering
  • Worst company i have ever dealt with ever
  • Disregarding dr s orders disrespect to me
Reason of review
Order processing issue
Loss
$170
Preferred solution
Full refund

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