Product: Express Scripts Customer Care Clear all filters (0 of 38 reviews match)
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Website is useless! 1. Insulin boxes were recieved open! Told that happens all the time. Don't worry about it! 2. Run out of meds when checked to make sure they would be delivered in time. Called and told didn't know what happened. Call your Dr. for local pharmacy. 3....
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We apologize for the past situation and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone nu...

1.1
Product
Express Scripts Customer Care
#1246474
They should be brought to the Better Business Bureau for their ridiculous service. They send incredibly expensive medications to patients without their knowledge and then demand payment regardless of the cost and coverage. Shame on them for taking advantage of people....
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We apologize for the past situation and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone nu...

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We understand your concern of getting your medication and want to speak further on this matter.Please email ExpressRxHelp@express-scripts.com with your member ...

Product
Express Scripts Customer Care
#1226095
Everything they touch is messed up. You would think a company dealing with ill people could maybe be a little helpful. But, no. No is their business. They contribute to the messing up and the errors, but take ZERO responsibility for helping resolve issues. My issue...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello user47622613, I am sorry to hear about your experience and we want to make sure this issue is resolved. We're here to help with any concerns that you have.Please email E...

1.0
Product
Express Scripts Customer Care
I didn't like
  • Overcharge
  • Unfair pricing
#1215705
This is after Express Scripts stopped covering medicine I have used successfully for years. I went on line to where I could submit question to Prescriptions Specialist. Got email saying "best if spoke to customer service representative". Called them. They put me on...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer- We understand your concern and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DO...

2.5
Product
Express Scripts Customer Care
#1203163
used the plan and compare tool for Express Scripts, it would have quoted the drug as Tier 3 preferred drug that does have a deductible of $350.00. If using a preferred pharmacy for up to a 31day supply the cost would be $42.00, standard pharmacy would be $47.00 Lie...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We apologize for the past situation and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone nu...

1.0
Product
Express Scripts Customer Care
I didn't like
  • Rude employees
  • Failure to follow directions
  • Unprofessionalism and games
#1195852
Hello, This is an update to my review of several months ago I can see by the reviews after mine this company does not care if you live or die.It looks like the pretend to care by responding with e-mail us your information, total ***. If you want to start acting like...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer-We apologize for the service you've received and we can always look further into this issue.Please email ExpressRxHelp@express-scripts.com with your member ID, ...

1.0
Product
Express Scripts Customer Care
#1161742
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Express Scripts - Very bad service unable to talk to a real person on phone

Tales half-hour to reach someone only too get directed to some one else he lp desk no help useless rude did not care to resolve problemswill try to switch to another company wrose service ever mass customer wont use again
Product
Express Scripts Customer Care
#1147537
I filed the appeal with Express Scripts and it was approved since I had reactions to the other drugs in this class that are not compounded. I was given a form to fill out for reimbursement which was filled out by my pharmacy including the NDC numbers for each...
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Anonymous
Anonymous

Express Scripts will not reimburse for compounded drugs even though they tell you that they will consider. Why? Because pharmaceutical companies don't like compounded drugs d...

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

We apologize for any inconvenience and are aware of this issue. We appreciate your patience while were working to reach a resolution. Thank you - Ita

1.0
Product
Express Scripts Customer Care
I didn't like
  • Totally incompetent staff
  • Unwilling to help me with my issue
#1127927
I have used (tried not to use), Express Scripts over the years. First complaint: Always get someone over seas, with the accent never can understand he or she. Obvious they can't understand myself either, because the order is always messed up. But now I really can't...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, I am sorry to hear about your experience and want to make sure your issue is resolved. Please email ExpressRxHelp@express-scripts.com with your Member ID, phon...

Product
Express Scripts Customer Care
#1125710
Poor customer service overall.A miscommunication between my son's doctor's office and the customer service rep is costing me a lot of money and the ability to purchase medication for my sick child in the near future. My son's doctors office called escript to cancel an...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We're very sorry for this issue and we want to speak further regarding this situation. Please contact us at ExpressRxHelp@express-scripts.com with your Review ...

1.0
Product
Express Scripts Customer Care
I didn't like
  • Service
#1104386