Product: Express Scripts Customer Care Clear all filters (28 of 28 reviews match)
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Poor customer service overall.A miscommunication between my son's doctor's office and the customer service rep is costing me a lot of money and the ability to purchase medication for my sick child in the near future. My son's doctors office called escript to cancel an...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We're very sorry for this issue and we want to speak further regarding this situation. Please contact us at ExpressRxHelp@express-scripts.com with your Review ...

1.0
Product
Express Scripts Customer Care
I liked
  • Not one single thing
I didn't like
  • Service
#1104386
My question is why?This must happen from time to time. One agent, Shameeka D. told me they had NEVER had an undelivered, stolen or lost package. When I said come on, NEVER, you must handle millions of scripts, she doubled down and said never. I spoke to her supervisor...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for your past experience and want to help with getting a replacement. Please email ExpressRxHelp@express-scripts.com with your member ID, phone nu...

2.2
Product
Express Scripts Customer Care
#1100186
I have full power of attorney for a severely disabled person who is in the nursing home I have final say about every facet of his care including where the prescriptions get filled by whom when I have never contacted anyone at Express Scripts and ask for them to fill a...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello ,My name is Adam and we are sorry about this situation and understand the concern. We would like to make sure your issue is resolved and does not occur in the future. We...

1.0
Product
Express Scripts Customer Care
#1082651

Express Scripts - Express script

#1043999
1.0
Details
They are not helping me with my meds when I'm in pain they won't get my two. Script from Walgreens to be transferred to express script help me
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Credit from overcharge taken off account and they won't give me it back because they claim they sent a check I never received.Called about a dozen times and each time they say I will get a call back yet I never do ! They lie about prices and dr office has to sent fax...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We understand your frustrated and we can look into this situation further. Please email us at ExpressRxHelp@express-scripts.com. Please include member ID numbe...

1.0
Product
Express Scripts Customer Care
#1040771
Every month they can't find the paper work to get and do not send it out they call spend two hours on phone and they have a diffent reason they can't send out this is a crime that they do this to poeple this is the worst company ever they take your money but no service...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for your experience. We understand you are frustrated and want to help resolve any issues you may have. If you need assistance, please email your...

Product
Express Scripts Customer Care
I didn't like
  • Problem from them
#1022362
My husbands company decided to change to Express Scripts to save money. I have never had any problems until Express Scripts came into play. What they'll cover, what they won't. The first few times I spoke to someone to set up my account, although they were pleasant,...
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1.0
Product
Express Scripts Customer Care
#999514
Express Scripts is perhaps the worst customer service company on the planet--besides AT&T--I've never had anything but hassles, headaches, and no problems ever resolved by contacting them. I will have to wait until the order doesn't ship and then finally try to...
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Anonymous
Anonymous

Hello, My name is Adam and we are sorry that you had a negative experience regarding past service. We would like to discuss your situation further please reply to this message...

Anonymous
Anonymous

Hello, We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number wh...

1.7
Product
Express Scripts Customer Care
I didn't like
  • Incompetence
#906405
the dept of def agency that controls Tricare will not even acknowledge a letter unless it is from a senator or rep. they also change their rules as needed to favor express scripts. I am a combat vet from WW2. I served with the 77th inf div on Ok and PI. I retired from...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello. We're very sorry about your experience. Please email your Full Name, phone number and DOB to ExpressRxHelp@express-scripts.com. Please also include review #905375. We w...

1.5
Product
Express Scripts Customer Care
I didn't like
  • Controlling rfills
#905375
Similiar experience!! Express Scripts failure to refill a common prescription for 6 weeks does give the one an alternative to suicide. You can simply die do to lack of medical treatment and God cannot codem you. It would be "lack of medication assisted" suicide. If...
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Anonymous
Anonymous

Hello, My name is Adam and we are sorry that you had a negative experience regarding getting your medication. We would like to make sure your issue is resolved and does not o...

2.0
Product
Express Scripts Customer Care
#903737
Well, as you can see this is my second post.I posted "Unconscionable", got a quick response from "Adam" and "Stephanie" at ExpressScripts the same day, Adam spoke with my Dr's office and they faxed (for the 6th time) my blood tests and diagnosis to them as I keep...
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Anonymous
Anonymous

Hello, Someone from our team will be in touch shortly-Adam

4.1
Product
Express Scripts Customer Care
I didn't like
  • Unprofessionalism and games
#899274