Product: Express Scripts Customer Care Clear all filters (0 of 48 reviews match)
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Trying to save $$, I asked my dr to switch me to ExpressScripts (even after she warned about her past experiences). I sure wish I’d listened. I’ll never use them again, even if it would potentially save me $1,000. I’ve called 6 times so far and am now waiting another...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We apologize for the past situation and we can always look further into this issue. We truly appreciate the chance to assist. Please email ExpressRxHelp@express-scripts...

1.0
Product
Express Scripts Customer Care
#1446187
They like taking your premium but will not even provide you with a receipt. The call-in service is a long day of waiting, being passed to person to person and then being told they will not help you. Pay a little more and at lest get some customer service. Terrible...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue.We truly appreciate the chance to assist. Please email ExpressRxHelp@express...

Product
Express Scripts Customer Care
#1414891
They have the worst customer service ever! Long on hold times, transfer over and over and get no help at all!!! I’m trying to watch my language but the SUCK!!!!! Take care of your customers!!!!!! I wish my company used someone else!! I would pay more so I wouldn’t have...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for the past situation and we can always look further into this issue.We truly appreciate the chance to assist. Please email ExpressRxHelp@express...

1.0
Product
Express Scripts Customer Care
#1408351
The worst customer service I’ve ever encountered. Seems like their sole purpose is to decrease business.
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Anonymous
ExpressRxHelp

Hello, We’re sorry about the service you received. We would like to discuss your situation further to make sure your issue is resolved and does not occur in the future. Please...

1.2
Product
Express Scripts Customer Care
#1391930
I received medication in the mail on 8/30/18 of Mialalcin 2ML which I DID NOT authorize and my doctor cancelled. I spoke to a representative named Jackie who checked the system and saw that it was cancelled. She was not able to authorize the refund said I should call...
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Anonymous
Jennifer

I had the same thing happen to me today. They blamed the doctor but the doctor is not legally able to okay my credit being used. He only has authority to okay my medical needs...

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number wh...

Product
Express Scripts Customer Care
#1343646
Never in my life have I had to deal with people like this. Every time I have my daughters Concerta filled its issue after issue, oh and that's after the script was ordered electronically. They take days to call and ask you a question and when you ask why it took so...
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Anonymous
Anonymous

Hello Kristin, we are unable to locate you information with that Invoice number. Are you able to send in your DOB and phone number. Please and thank you- Shanta

Anonymous
Kristin Hallows

005039925 This is the invoice number. My phone number and all my information is in your system. It’s still in “not shipped” status.

Product
Express Scripts Customer Care
#1336183
I have been given 3 different prices for the same prescription in the last 2 weeks. Every 2 days I would get a call from customer service for an approval for billing. From 14.99 to 140.00 to 529.00 . I asked them if I was going to get a call in 2 more days for 700.00...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, We are sorry that you had a negative experience and we'd like to speak further on this matter. Please email ExpressRxHelp@express-scripts.com with your telephone number...

1.0
Caro, Michigan
Product
Express Scripts Customer Care
#1324931
I contacted them twice and complained about a payment I got for a product I no longer need. Their website was problematic for a few days, I couldn’t gain access. My phone calls were unanswered but was told I did speak to someone. I didn’t. I am discouraged because it...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello UsefulWallaby, We are sorry that you had a negative experience and we'd like to speak further on this matter. Please email ExpressRxHelp@express-scripts.com with your te...

1.7
Product
Express Scripts Customer Care
#1313456
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Express Scripts - Rotten service

Couldn’t log in to website or portal for months. Finally got a message saying I had not registered. Tried to register and got an error message for my name and date of birth! Called Express Scripts. On hold for over 5 minutes when somebody answered, said I can’t access any accounts. Can you call back in 3 to 4 hours.
Product
Express Scripts Customer Care
#1282434
they can pull a drunk from off the streets and put them in a Supervisors position, i could have gotten more accomplished. Not sure why I'm writing here because the ratings are horrible and out of 300 complaints 6 resolved. They don't care since big insurance...
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Anonymous
Lee

All That I am seeing is complaints. And I KNOW WHY...I had to use a Part D plan this year because of some changes at my Dr's office. Based on available info, I picked Express ...

Anonymous
DF

This is a fake auto-reply that gets you nowhere. There is no way to contact them, they don;t care. If you can go somewhere else you should.

Product
Express Scripts Customer Care
I didn't like
  • I wouldnt even give one star
  • I wouldnt give yoou one star
#1264288