Product: Express Scripts Customer Care Clear all filters (34 of 34 reviews match)
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This is after Express Scripts stopped covering medicine I have used successfully for years. I went on line to where I could submit question to Prescriptions Specialist. Got email saying "best if spoke to customer service representative". Called them. They put me on...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer- We understand your concern and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DO...

2.5
Product
Express Scripts Customer Care
#1203163
used the plan and compare tool for Express Scripts, it would have quoted the drug as Tier 3 preferred drug that does have a deductible of $350.00. If using a preferred pharmacy for up to a 31day supply the cost would be $42.00, standard pharmacy would be $47.00 Lie...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We apologize for the past situation and we can always look further into this issue. Please email ExpressRxHelp@express-scripts.com with your member ID, phone nu...

1.0
Product
Express Scripts Customer Care
I didn't like
  • Failure to follow directions
  • Unprofessionalism and games
  • Hold rx hostage without regard for impact on patient
#1195852
Hello, This is an update to my review of several months ago I can see by the reviews after mine this company does not care if you live or die.It looks like the pretend to care by responding with e-mail us your information, total ***. If you want to start acting like...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer-We apologize for the service you've received and we can always look further into this issue.Please email ExpressRxHelp@express-scripts.com with your member ID, ...

1.0
Product
Express Scripts Customer Care
#1161742
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Express Scripts - Very bad service unable to talk to a real person on phone

Tales half-hour to reach someone only too get directed to some one else he lp desk no help useless rude did not care to resolve problemswill try to switch to another company wrose service ever mass customer wont use again
Product
Express Scripts Customer Care
#1147537
I filed the appeal with Express Scripts and it was approved since I had reactions to the other drugs in this class that are not compounded. I was given a form to fill out for reimbursement which was filled out by my pharmacy including the NDC numbers for each...
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Anonymous
Anonymous

Express Scripts will not reimburse for compounded drugs even though they tell you that they will consider. Why? Because pharmaceutical companies don't like compounded drugs d...

ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

We apologize for any inconvenience and are aware of this issue. We appreciate your patience while were working to reach a resolution. Thank you - Ita

1.0
Product
Express Scripts Customer Care
I didn't like
  • Totally incompetent staff
  • Unwilling to help me with my issue
#1127927
I have used (tried not to use), Express Scripts over the years. First complaint: Always get someone over seas, with the accent never can understand he or she. Obvious they can't understand myself either, because the order is always messed up. But now I really can't...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, I am sorry to hear about your experience and want to make sure your issue is resolved. Please email ExpressRxHelp@express-scripts.com with your Member ID, phon...

Product
Express Scripts Customer Care
#1125710
Poor customer service overall.A miscommunication between my son's doctor's office and the customer service rep is costing me a lot of money and the ability to purchase medication for my sick child in the near future. My son's doctors office called escript to cancel an...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We're very sorry for this issue and we want to speak further regarding this situation. Please contact us at ExpressRxHelp@express-scripts.com with your Review ...

1.0
Product
Express Scripts Customer Care
I didn't like
  • Service
#1104386
My question is why?This must happen from time to time. One agent, Shameeka D. told me they had NEVER had an undelivered, stolen or lost package. When I said come on, NEVER, you must handle millions of scripts, she doubled down and said never. I spoke to her supervisor...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for your past experience and want to help with getting a replacement. Please email ExpressRxHelp@express-scripts.com with your member ID, phone nu...

2.2
Product
Express Scripts Customer Care
#1100186
I have full power of attorney for a severely disabled person who is in the nursing home I have final say about every facet of his care including where the prescriptions get filled by whom when I have never contacted anyone at Express Scripts and ask for them to fill a...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello ,My name is Adam and we are sorry about this situation and understand the concern. We would like to make sure your issue is resolved and does not occur in the future. We...

1.0
Product
Express Scripts Customer Care
#1082651
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Express Scripts - Express script

They are not helping me with my meds when I'm in pain they won't get my two. Script from Walgreens to be transferred to express script help me
1.0
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Product
Express Scripts Customer Care
#1043999