I was paying about $8 for a 30 days of Atorvastatin prescription at Walgreens. About 3 months ago, the Express Scripts rep called me to let me know I can get a 3 months prescription for $20 so I changed for the convenience.
The next prescription came and the price went from $20 to $66.61. I called and was told that was my price because of a new insurance plan year. The rep on the telephone checked and told me my price at Walgreen would be much lower. She won't match the Walgreen price and told me I can't return the prescription.
Express Scripts just lost a customer.
Very deceptive business practice!! This is not a company to want to get your medication from.
Product or Service Mentioned: Express Scripts Atorvastatin Prescription Refill.
Reason of review: Pricing issue.
Monetary Loss: $40.
Preferred solution: Full refund.
I didn't like: Very poor customer service and deceptive business practice.