Express Scripts Contact Information

Toll-Free Number:

  • (866) 275-4732 Overseas

Customer Service:

  • (866) 275-4732 Overseas
  • (877) 363-1303 Stateside

Fraud Tip Hotline:

  • (866) 216-7096

General inquiries regarding claims:

  • (877) 363-1304 DOD Tricare
  • (800) 922-1557 Non-DOD Tricare

Getting started with Accredo:

  • (877) 222-7336

Lina Espanol:

  • (800) 528-2671

Media Inquiries:

  • (314) 684-5355 Ellen Drazen Manager
  • (201) 269-6402 Jennifer Luddy Director
  • (202) 383-7982 Phil Blando Senior Director

Network Contracting & Management:

  • (888) 571-8182

Patient Customer Service:

  • (800) 282-2881

Prescriber Assistance:

  • (888) 327-9791 24 hours a day, 7 days a week

Questions about ePrescribing:

  • (800) 211-1456

Technical Support:

  • (866) 996-3326 Forgot your User ID and/or password?
  • (877) 363-1303

Tricare Fraud Tip Hotline:

  • (866) 759-6139

TRICARE Fraud, Waste & Abuse:

  • (866) 759-6139
  • (877) 540-6261 TDD (Toll-Free)

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Social Networks:
Mailing Address:
Express Scripts
2000 Springer Dr
Lombard, Illinois 60148-6402
United States
Other Info:
Inquiries regarding lost checks, non-payment of claims can be directed to:

Fraud Tip Hotline

Tricare Fraud Tip Hotline

Corporate Citizenship

Questions about ePrescribing

Media Inquiries
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Express Scripts Rating Stats

2.0 out of 5 stars
based on 246 reviews
See all 506 reviews reviews

Rating stats

  1. 154 reviews
  2. 71 reviews
  3. 14 reviews
  4. 4 reviews
  5. 3 reviews

Rating trend

About Express Scripts

Top 5 Express Scripts Products

Website, Tricare Pharmacy Home Delivery Program, Program

Top 5 Likes about Express Scripts

Trying to save money, Value for money on accurate prescription, Price, Phone representatives rock, Payments on high cost meds

Top 5 Dislikes about Express Scripts

Terrible customer service, Very pooor service, Treated with disrespect, Failure to follow directions, Hung up on

Top 5 Related Companies

Medco, Accredo, Medco Pharmacy, United Biosource Corporation, CuraScript SD


Express Scripts was founded in 1986. The company is based in St. Louis, MO. As of 2013, it is a Fortune 100 company being the 24th-largest one in the US. Express Scripts is also considered to be one of the largest pharmacy benefit management organizations in the country. It provides a wide range of integrated pharmacy benefit management services. They include home delivery services, specialty benefit management, formulary management, network-pharmacy claims processing, drug-utilization review, benefit-design consultation, as well as medical and drug data analysis services, etc. Thus, it manages drug plans for corporations, government agencies, and unions. The United States Department of Defense's Tricare program is the biggest client of the company.

Express Scripts reviews and complaints

Express Scripts is ranked 65 out of 685 in Pharmacy category

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