Express Scripts Phone Numbers and Emails

Toll-Free Number:

  • (800) 282-2881
    Express Scripts Pharmacy
Send Message

Customer Service:

  • (877) 222-7336
    Accredo
  • (800) 759-1089
    Express Scripts Pharmacy, TTY
  • (866) 529-4917
    Medicare Members
  • (800) 899-2114
    Medicare Members, TTY
  • (877) 363-1303
    Tricare Members
  • (877) 540-6261
    Tricare Members, TTY
  • (800) 211-1456
  • (888) 327-9791
  • (800) 803-2523

Report Fraud:

  • (866) 216-7096

Jobs/ Career:

  • (800) 367-2884

Legal:

  • (800) 711-5672
    Privacy Inquiries
  • (800) 349-0139
    Privacy Inquiries

Media:

  • (860) 810-6523
    Press Inquiries

Express Scripts Emails:

Accounting/ Billing
Complaints/ Feedback
Customer Service
General Info
Legal
Privacy Inquiries, Privacy Inquiries
Media
Press Inquiries
Report Fraud
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Express Scripts Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Express Scripts Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Express Scripts is 8002822881. 82% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 83% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 12 minutes.

  • Be prepared for the call as Express Scripts may ask you for the following information to identify you as a customer: first and last name, address or phone number.

View full overview ›

How to Contact Express Scripts?

Most Popular Number:

(800) 282-2881
Express Scripts Pharmacy
Total calls: 2 603 Issues resolved: 233 Last call: Jun 15, 2024

The Express Scripts phone number is 1-800-282-2881. You can call it if you are a member and need help with your prescription benefits or prescriptions filled through the service pharmacy. You can also use the Patient Customer Service number on your prescription ID card to call customer service. Dial 1-800-711-5672 for instructions if you require tech support.

For ePrescribing questions, call Express Scripts at 1-800-211-1456. You can reach the Express Scripts customer service representatives at the Prescriber Assistance line: 1-888-327-9791. The operators at 1-800-803-2523 deal with Express Scripts calls concerning orders or refills.

You can contact Express Scripts on media inquiries at 1-800-810-6523. If you need to report fraud, dial 1-866-216-7096.

The Express Scripts customer service phone number hours are 24/7. Their helpline is available for assistance with prescriptions, insurance questions, and technical support anytime, day or night.

The Express Scripts customer service hours for refills and orders are Monday through Friday from 7 a.m. to 10 p.m. CST. They are also available on Saturdays between 7 a.m. and 4 p.m. CST. Their live chat operates during the same business hours.

You can also fill out the contact form or email your concerns or complaints anytime. The customer care team will answer your questions and find ways to solve your problems as soon as they investigate your issue.

You can access the live chat option on the company website by clicking on the Live Chat button at the bottom right corner of the page. Enter your name, email address, and reason for the chat request before starting the conversation. You will then be connected to a live person to assist with your inquiry. The professional live operator at chat support can provide you the information you need, give the right Express Scripts address and phone number to contact depending on your purpose, assist with prescriptions, or guide you to fix technical problems.

The Express Scripts customer service email for ePrescribing questions is ePrescribing@express-scripts.com. The company prioritizes communication with customers through their website. You can find a form on their Contact Us page. The Prospective clients can fill it out by clicking the Request a Meeting button or choosing the Contact Consultant Team option. Complete the form with the required information and provide your inquiry details.

To contact the company about data protection issues, use privacy@express-scripts.com. The email address for press inquiries is media@evernorth.com.

You can also use the regular Express Scripts address: Express Scripts, Inc., P.O. Box 14711, Lexington, KY 405123.

PissedConsumer Club

Contact Information

Express Scripts Website:

Express Scripts Help Center:

Corporate Office Address:

Express Scripts Holding Company
1 Express Way
St. Louis County, Missouri 63121
United States

Express Scripts Customer Service Reviews

1.5 / 5
Poor
Brysen Gqa
They canceled 4 prescriptions b/c the doctor has the same last name as the patient. No relation but they would only communicate with the doctor, whose office is closed for vacation.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Customer service was of zero help. Urgently needed medicine was held up because the doctor and I happen to share the same last name, despite the doctor having written the prescription for years!

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Collin W Omy
Horrible customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

The letter I got from Express Scripts told me I need to download the app instead of getting an insurance card, so I did. Of course, the app couldn't find me in their records, so I called support.

I work in phone customer service and the bot could not understand, was not helpful, and was very slow. So, I finally get to a person (India) and she is not helpful, kind, grateful, or empathetic.

I got her to send the insurance card in the mail I think, but I don't know because she hung up on me right after saying she would do it. So disrespectful and I never got a survey either.

Read full review
Nate F Ufo
Terrible
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I would give 0 stars if I could. This company is a joke.

They treat their customers like trash because they know customers can't do anything about it.

They have received cease and desists from the government and have lawsuits pending. Customer service is terrible, every single time I have called it has resulted in non-resolution of the issue.

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Rayma Ttf
Try to say thank you for information that hopefully will give me satisfaction.

Customer service woman was great. Knowing and explained every thing (I hope) I need to know to start Express Medication Mailing to my home. Thank you.

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How Good is Express Scripts's Customer Service?

Trissa Rwj
Trissa Rwj
Feels Satisfied | Feb 21, 2024

They were, as always, helpful and efficient.

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Zackry Ksy
Zackry Ksy
Feels Disappointed | Feb 06, 2024

When I did talk to a human previously, they shuffled me around and kept me on hold for 35 minutes. When I asked a question, she said... I'm hanging up now

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Kwesi Qao
Kwesi Qao
Feels Satisfied | Jan 21, 2024

I always get my problem resolved . But i wish the Express Scripts could some how let me know after the fist prescription the third time would not be covered and it needs to be directly through you

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Bacilio Nsi
Bacilio Nsi
Feels Satisfied | Dec 03, 2023

Very good

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Lazar Crp
Lazar Crp
Feels Satisfied | Oct 19, 2023

I had a question on coverage and prescriptions, the issue was resolved.

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Klair Zlp
Klair Zlp
Feels Satisfied | Jun 10, 2023

This time I could not reach a live person. Very frustrating..

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Summary of Express Scripts Customer Service Calls

3.2K TOTAL
CALLS
11:45 AVG CALL
DURATION
31% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Express Scripts?

Request for Information Question:

  • “Said doctor didn't respond to med request”
  • “Check on my prescriptions”
  • “Checking on txt”

Payments and Charges Question:

  • “Payments”
  • “Payment”
  • “Change payment card”

Shipping and Delivery Question:

  • “Change delivery of medications”
  • “Home Delivery”
  • “Problem with starting deliveries”

Account Question:

  • “Check account balance”
  • “On my express scripts app it only shows my husband and doesn't show my account”
  • “Can't log in”

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancel an order”
  • “Need. To. Cancel. My. Prescriob”

Product/ Service Question:

  • “Change insurance company”
  • “Truedraw”
  • “Insurance coverage???”

Cards Question:

  • “Card number”
  • “Need a members card or id# never got one”
  • “Add new card to account”

Return/ Replace Question:

  • “I want to join but changing insurance March 1”
  • “Change address for one shipment”
  • “Returning call”

Staff Question:

  • “Member services”
  • “Customer service”
  • “Verify prescriptionsTo verify services.”

Website/ Application Question:

  • “Problem with order site”
  • “I cannot get in the site to order my meds”
  • “Cant access website, checking on refill order”

Employment Question:

  • “Want to have my refill done on 8/4 when I get paid”
  • “Former employee w2”
  • “To get paid for my scripts”

Refund Question:

  • “Refund”

Other Question:

  • “Refill prescription”
  • “Refill prescriptions”
  • “Transfer meds”

About

Related Companies

Cigna, Accredo, Medco, Medco Pharmacy, Cigna HealthSpring

Summary

Express Scripts was founded in 1986. The company is based in St. Louis, MO. As of 2013, it is a Fortune 100 company being the 24th-largest one in the US. Express Scripts is also considered to be one of the largest pharmacy benefit management organizations in the country. It provides a wide range of integrated pharmacy benefit management services. They include home delivery services, specialty benefit management, formulary management, network-pharmacy claims processing, drug-utilization review, benefit-design consultation, as well as medical and drug data analysis services, etc. Thus, it manages drug plans for corporations, government agencies, and unions. The United States Department of Defense's Tricare program is the biggest client of the company.

Express Scripts reviews and complaints

Express Scripts is ranked 117 out of 827 in Pharmacy category

Area Served

USA

Payment Methods

VISAAmerican Express

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