Contact Information

Express Scripts Phone Numbers

Toll-Free Number:

  • (866) 275-4732 Overseas

Customer Service:

  • (866) 275-4732 Overseas
  • (877) 363-1303 Stateside

Fraud Tip Hotline:

  • (866) 216-7096

General Inquiries Regarding Claims:

  • (877) 363-1304 DOD Tricare
  • (800) 922-1557 Non-DOD Tricare

Getting Started With Accredo:

  • (877) 222-7336

Lina Espanol:

  • (800) 528-2671

Media Inquiries:

  • (314) 684-5355 Ellen Drazen Manager
  • (201) 269-6402 Jennifer Luddy Director
  • (202) 383-7982 Phil Blando Senior Director

Network Contracting & Management:

  • (888) 571-8182

Patient Customer Service:

  • (800) 282-2881

Prescriber Assistance:

  • (888) 327-9791 24 hours a day, 7 days a week

Questions About Eprescribing:

  • (800) 211-1456

Technical Support:

  • (866) 996-3326 Forgot your User ID and/or password?
  • (877) 363-1303

Tricare Fraud Tip Hotline:

  • (866) 759-6139

Tricare Fraud, Waste & Abuse:

  • (866) 759-6139
  • (877) 540-6261 TDD (Toll-Free)
  • (800) 711-5672
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Corporate Office Address:

Express Scripts
2000 Springer Dr
Lombard, Illinois 60148-6402
United States

Other Info:

Remittance
Inquiries regarding lost checks, non-payment of claims can be directed to: Remittance@express-scripts.com

Fraud Tip Hotline
fraudtip@express-scripts.com

Tricare Fraud Tip Hotline
TRICAREfraudtip@express-scripts.com

Corporate Citizenship
CorporateGivingPrograms@express-scripts.com

Questions about ePrescribing
ePrescribing@express-scripts.com

Media Inquiries
pjblando@express-scripts.com

Help in Social Networks:

Summary of Express Scripts Customer Service Calls

25 TOTAL
CALLS
8% SUCCESSFUL
CONNECTIONS
10:02 AVG CALL
DURATION
33% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Express Scripts to Ask about:

Account Question:

  • “Locked out of account”

Website/ Application Question:

  • “My prescriptions are not listed on you website.”

Other Question:

  • “Prescription”
  • “Need to discuss personal information”
  • “Refill”

Express Scripts Rating Stats

2.2 out of 5 stars
based on 316 reviews
See all 609 reviews

Rating trend

About

Express Scripts Terms of Service
The Site may be accessed via the World Wide Web, via a mobile application, or through a website or application hosted by a third party or one of Express Scripts's' affiliated companies. The Site is provided to The User as a service to provide information about Company's company and, as applicable, The Client's pharmacy benefit, management of The Customer's User account and access to mail order pharmacy services and includes the Registered User Website. The "Registered User Website" (or simply "Website") is a registered user-only account portal available through the Site, a third-party site, or via mobile access which enables Registered Users to access their personal account information and to use certain other services offered only to them. These Terms of Use are between a user of any portion of the Site (The User or The Customer's) and The User's plan sponsor's pharmacy benefit manager (or underwriting insurance company as applicable) or, if not applicable, Express Scripts Holding Company (in either case, "Express Scripts", The Company, Express Scripts or Company's). If The Client are provided access to non-publicly available portions of the Site (other than the Registered User Website), any additional terms and conditions located on those portions of the Site will also apply and will control in the event of a conflict with these Terms of Use.
To read more: https://www.express-scripts.com/medco/consumer/legal.jsp
Express Scripts Privacy Policy
To read more: https://www.express-scripts.com/medco/consumer/useOfInfo.jsp?articleAppId=HelpCenterCB_PrivacyPolicy
Express Scripts FAQ
To read more: https://www.express-scripts.com/frequently-asked-questions
Top Express Scripts Services

Prescription Refill, Customer Care, Shipping Service

Top Express Scripts Products

Website, Program, Tricare Pharmacy Home Delivery Program

Express Scripts Pros and Cons

Pros: 90 day supply of medicine delivered to your residence, Value for money on accurate prescription, Trying to save money, Price, Prices

Cons: Customer service, Very pooor service, Treated with disrespect, Incompetent agency, Have already stated

Related Companies

Accredo, Medco, Medco Pharmacy, United Biosource Corporation, CuraScript SD

Summary

Express Scripts was founded in 1986. The company is based in St. Louis, MO. As of 2013, it is a Fortune 100 company being the 24th-largest one in the US. Express Scripts is also considered to be one of the largest pharmacy benefit management organizations in the country. It provides a wide range of integrated pharmacy benefit management services. They include home delivery services, specialty benefit management, formulary management, network-pharmacy claims processing, drug-utilization review, benefit-design consultation, as well as medical and drug data analysis services, etc. Thus, it manages drug plans for corporations, government agencies, and unions. The United States Department of Defense's Tricare program is the biggest client of the company.

Express Scripts reviews and complaints

Express Scripts is ranked 61 out of 723 in Pharmacy category

Area Served

USA

Payment Methods

VISAAmerican Express

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Express Scripts Stats

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Number of Calls

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