Express Scripts Phone Numbers and Emails

Toll-Free Number:

  • (800) 282-2881
    Express Scripts Pharmacy

Customer Service:

  • (877) 222-7336
    Accredo
  • (800) 759-1089
    Express Scripts Pharmacy, TTY
  • (866) 529-4917
    Medicare Members
  • (800) 899-2114
    Medicare Members, TTY
  • (877) 363-1303
    Tricare Members
  • (877) 540-6261
    Tricare Members, TTY

Report Fraud:

  • (866) 216-7096

Jobs/ Career:

  • (800) 367-2884

Legal:

  • (800) 711-5672
    Privacy Inquiries
  • (800) 349-0139
    Privacy Inquiries

Media:

  • (860) 810-6523
    Press Inquiries

Express Scripts Emails:

Accounting/ Billing
Complaints/ Feedback
General Info
Legal
Privacy Inquiries, Privacy Inquiries
Media
Press Inquiries
Report Fraud
More phone numbers and emails Less phone numbers and emails

Express Scripts Contact Information

Express Scripts Website:

Express Scripts Help Center:

Corporate Office Address:

Express Scripts Holding Company
1 Express Way
St. Louis County, Missouri 63121
United States
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Express Scripts Rating Based on 424 Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Price Affordability
Website

Rating stats

Rating trend

Summary of Express Scripts Customer Service Calls

1.8K TOTAL
CALLS
05:43 AVG CALL
DURATION
33% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Express Scripts Customer Service?

Request for Information Question:

  • “Check on pre authorization of prescription”
  • “Question about trulicity dosage”
  • “Question about mediate”

Payments and Charges Question:

  • “U charged my account when I told u not too now I am over draft”
  • “Billing”
  • “Prescription refill and change payment”

Shipping and Delivery Question:

  • “Where is my prescription”
  • “I need my medication to be shipped asap”
  • “Missing shipment”

Activation/ Cancellation Question:

  • “They are sending me medication but I have canceled my subscription that's why”
  • “Cancel medication”
  • “Renew a prescription”

Cards Question:

  • “Change card”
  • “I would like to change the credit card on file”
  • “New cards”

Account Question:

  • “Pay my balance”
  • “Check password”
  • “Can't get into account and can't get anyone in phone it is busy signal”

Product/ Service Question:

  • “I need insurance information and refill”
  • “Insurance”
  • “Need to see if my insurance is active”

Return/ Replace Question:

  • “Change address3397Monroe Lm. Allegan Michigan 49010”
  • “Change address”
  • “Return prescription unopened”

Staff Question:

  • “See if express scripts pays for elder source services”
  • “Customer service”
  • “*** Customer service”

Website/ Application Question:

  • “I cannot get in the site to order my meds”
  • “Cant access website, checking on refill order”
  • “My prescriptions are not listed on you website.”

Employment Question:

  • “Former employee w2”
  • “To get paid for my scripts”
  • “I need a job”

Refund Question:

  • “Refund”

Other Question:

  • “Refill”
  • “Medication fill for spouse”
  • “Refill prescription”

About

Express Scripts Terms of Service
The Site may be accessed via the World Wide Web, via a mobile application, or through a website or application hosted by a third party or one of Express Scripts's' affiliated companies. The Site is provided to The User as a service to provide information about Company's company and, as applicable, The Client's pharmacy benefit, management of The Customer's User account and access to mail order pharmacy services and includes the Registered User Website. The "Registered User Website" (or simply "Website") is a registered user-only account portal available through the Site, a third-party site, or via mobile access which enables Registered Users to access their personal account information and to use certain other services offered only to them. These Terms of Use are between a user of any portion of the Site (The User or The Customer's) and The User's plan sponsor's pharmacy benefit manager (or underwriting insurance company as applicable) or, if not applicable, Express Scripts Holding Company (in either case, "Express Scripts", The Company, Express Scripts or Company's). If The Client are provided access to non-publicly available portions of the Site (other than the Registered User Website), any additional terms and conditions located on those portions of the Site will also apply and will control in the event of a conflict with these Terms of Use.
To read more: https://www.express-scripts.com/medco/consumer/legal.jsp
Express Scripts Privacy Policy
To read more: https://www.express-scripts.com/medco/consumer/useOfInfo.jsp?articleAppId=HelpCenterCB_PrivacyPolicy
Express Scripts FAQ
To read more: https://www.express-scripts.com/frequently-asked-questions
Top Express Scripts Services

Prescription Refill, Customer Care, Shipping Service

Top Express Scripts Products

Website, Program, Tricare Pharmacy Home Delivery Program

Express Scripts Pros and Cons

Pros: 90 day supply of medicine delivered to your residence, Trying to save money, Value for money on accurate prescription, Price, Some prices

Cons: Terrible customer service, Very pooor service, Incompetent agency, Denial of medication, Treated with disrespect

Related Companies

Accredo, Medco, Medco Pharmacy, United Biosource Corporation, Freedom Fertility Pharmacy

Summary

Express Scripts was founded in 1986. The company is based in St. Louis, MO. As of 2013, it is a Fortune 100 company being the 24th-largest one in the US. Express Scripts is also considered to be one of the largest pharmacy benefit management organizations in the country. It provides a wide range of integrated pharmacy benefit management services. They include home delivery services, specialty benefit management, formulary management, network-pharmacy claims processing, drug-utilization review, benefit-design consultation, as well as medical and drug data analysis services, etc. Thus, it manages drug plans for corporations, government agencies, and unions. The United States Department of Defense's Tricare program is the biggest client of the company.

Express Scripts reviews and complaints

Express Scripts is ranked 111 out of 692 in Pharmacy category

Area Served

USA

Payment Methods

VISAAmerican Express

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