Contact Express Scripts Customer Service
Express Scripts Phone Numbers and Emails
Toll-Free Number:
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(800) 282-2881Express Scripts Pharmacy
Customer Service:
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(877) 222-7336Accredo
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(800) 759-1089Express Scripts Pharmacy, TTY
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(866) 529-4917Medicare Members
Express Scripts Emails:
How to Contact Express Scripts?
Most Popular Number:
| Total calls: 2 660 | Issues resolved: 238 | Last call: Apr 23, 2025 |
Express Scripts Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Express Scripts Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Express Scripts is 8002822881. 82% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 80% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 12 minutes.
Be prepared for the call as Express Scripts may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Express Scripts Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Express Scripts is 8002822881. 82% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 80% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 12 minutes.
Be prepared for the call as Express Scripts may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call Express Scripts mainly because of request for information, account, payments and charges.
31% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Express Scripts is remittance@express-scripts.com. 34% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Express Scripts Website:
Express Scripts Help Center:
Corporate Office Address:
Express Scripts Customer Service Reviews
BUYER BEWARE!
DO NOT APPLY WITH THIS SERVICE ESPECIALLY IF YOU ARE A SENIOR OR CARING FOR A SENIOR PATIENT
POOR CUSTOMER SERVICE.
TOO MANY COMPLICATIONS RECEIVING PRESCRIPTIONS.
I will alert my friends and family about you.If you did not do do this I apologize.My bank account is safe..
Customer service was of zero help. Urgently needed medicine was held up because the doctor and I happen to share the same last name, despite the doctor having written the prescription for years!
The letter I got from Express Scripts told me I need to download the app instead of getting an insurance card, so I did. Of course, the app couldn't find me in their records, so I called support.
I work in phone customer service and the bot could not understand, was not helpful, and was very slow. So, I finally get to a person (India) and she is not helpful, kind, grateful, or empathetic.
I got her to send the insurance card in the mail I think, but I don't know because she hung up on me right after saying she would do it. So disrespectful and I never got a survey either.
How Good is Express Scripts's Customer Service?
Summary of Express Scripts Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Express Scripts?
Request for Information Question:
- “2 important questions”
- “Couple of questions”
- “Medication coverage question”
Payments and Charges Question:
- “Payment”
- “My payment was credited to wrong account”
- “Payments”
Account Question:
- “Check account balance”
- “On my express scripts app it only shows my husband and doesn't show my account”
- “Can't log in”
Shipping and Delivery Question:
- “Opt out of home delivery”
- “You sent my prescription to the wrong address!”
- “Change delivery of medications”
Activation/ Cancellation Question:
- “Canceled prescription”
- “I need to cancel all prescription”
- “Cancel”
Product/ Service Question:
- “Order a prescription”
- “Change insurance company”
- “Truedraw”
Return/ Replace Question:
- “Have prescriptions changed from Walgreens to express script.”
- “I want to join but changing insurance March 1”
- “Change information”
Cards Question:
- “Card number”
- “Need a members card or id# never got one”
- “Add new card to account”
Staff Question:
- “Member services”
- “Customer service”
- “Verify prescriptionsTo verify services.”
Website/ Application Question:
- “Problem with order site”
- “App is locked”
- “I cannot get in the site to order my meds”
Employment Question:
- “Want to have my refill done on 8/4 when I get paid”
- “Former employee w2”
- “To get paid for my scripts”
Refund Question:
- “Refund”
Other Question:
- “Repatha”
- “Need. Medication”
- “Prescription”
Compare Express Scripts Customer Service To
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