Express Scripts Phone Numbers and Emails

Toll-Free Number:

  • (800) 282-2881
    Express Scripts Pharmacy

Customer Service:

  • (800) 282-2881
    Express Scripts Pharmacy
  • (800) 759-1089
    Express Scripts Pharmacy
  • (866) 529-4917
    Medicare Members
  • (800) 899-2114
    Medicare Members, TTY
  • (877) 363-1303
    Tricare Members
  • (877) 540-6261
    Tricare Members, TTY

Report Fraud:

  • (866) 759-6139
    Tricare
  • (866) 216-7096

Claims:

  • (877) 363-1304
    DOD Tricare
  • (800) 922-1557
    Non-DOD Tricare

General Info:

  • (800) 528-2671
    Espanol
  • (888) 289-1405

Jobs/ Career:

  • (800) 367-2884

Legal:

  • (800) 711-5672
    Privacy Inquiries

Media:

  • (860) 810-6523
    Press Inquiries

Technical Support:

  • (866) 996-3326
    Website Issues

Express Scripts Emails:

Accounting/ Billing
Business Customer Service
Complaints/ Feedback
General Info
Legal
Privacy Inquiries
Media
Press Inquiries
Report Fraud
Tricare
More phone numbers and emails Less phone numbers and emails

Express Scripts Contact Information

Express Scripts Website:

Express Scripts Online Chat:

Corporate Office Address:

Express Scripts Holding Company
1 Express Way
St. Louis County, Missouri 63121
United States
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Express Scripts Rating Based on 390 Reviews

Rating details

2.3
more details
Customer service
Product or Service Quality
Website
Price Affordability

Rating stats

Rating trend

Summary of Express Scripts Customer Service Calls

606 TOTAL
CALLS
05:20 AVG CALL
DURATION
45% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Express Scripts Customer Service?

Payments and Charges Question:

  • “To pay my bill”
  • “Need to give my new debit card information”
  • “Payment”

Request for Information Question:

  • “About an order”
  • “Checking on meds”
  • “Find out if I've been reinstated”

Activation/ Cancellation Question:

  • “I need to cancel all prescriptions”
  • “To renew medication”
  • “Cancel”

Cards Question:

  • “Card issue”
  • “To change credit card number”
  • “Visa card”

Product/ Service Question:

  • “To get insurance”
  • “Need mail order assp.”
  • “Insurance update”

Shipping and Delivery Question:

  • “Where is my prescription”
  • “Delivery”
  • “Have not received any of my medication other than my lipator”

Account Question:

  • “Account balance”
  • “Password recovery”
  • “Need to change password”

Return/ Replace Question:

  • “Replacement card”
  • “Change address for shipping meds”
  • “Returning call”

Staff Question:

  • “Customer service”
  • “*** Customer service”
  • “Can not I get ahold of a customer services representative on the phone”

Employment Question:

  • “To get paid for my scripts”
  • “I need a job”

Website/ Application Question:

  • “Cant access website, checking on refill order”
  • “My prescriptions are not listed on you website.”

Other Question:

  • “Medical”
  • “Refill”
  • “Medication fill for spouse”

About

Express Scripts Terms of Service
The Site may be accessed via the World Wide Web, via a mobile application, or through a website or application hosted by a third party or one of Express Scripts's' affiliated companies. The Site is provided to The User as a service to provide information about Company's company and, as applicable, The Client's pharmacy benefit, management of The Customer's User account and access to mail order pharmacy services and includes the Registered User Website. The "Registered User Website" (or simply "Website") is a registered user-only account portal available through the Site, a third-party site, or via mobile access which enables Registered Users to access their personal account information and to use certain other services offered only to them. These Terms of Use are between a user of any portion of the Site (The User or The Customer's) and The User's plan sponsor's pharmacy benefit manager (or underwriting insurance company as applicable) or, if not applicable, Express Scripts Holding Company (in either case, "Express Scripts", The Company, Express Scripts or Company's). If The Client are provided access to non-publicly available portions of the Site (other than the Registered User Website), any additional terms and conditions located on those portions of the Site will also apply and will control in the event of a conflict with these Terms of Use.
To read more: https://www.express-scripts.com/medco/consumer/legal.jsp
Express Scripts Privacy Policy
To read more: https://www.express-scripts.com/medco/consumer/useOfInfo.jsp?articleAppId=HelpCenterCB_PrivacyPolicy
Express Scripts FAQ
To read more: https://www.express-scripts.com/frequently-asked-questions
Top Express Scripts Services

Prescription Refill, Customer Care, Shipping Service

Top Express Scripts Products

Website, Program, Tricare Pharmacy Home Delivery Program

Express Scripts Pros and Cons

Pros: 90 day supply of medicine delivered to your residence, Trying to save money, Value for money on accurate prescription, Price, Prices

Cons: Terrible customer service, Very pooor service, Incompetent agency, Denial of medication, Treated with disrespect

Related Companies

Accredo, Medco, Medco Pharmacy, United Biosource Corporation, Freedom Fertility Pharmacy

Summary

Express Scripts was founded in 1986. The company is based in St. Louis, MO. As of 2013, it is a Fortune 100 company being the 24th-largest one in the US. Express Scripts is also considered to be one of the largest pharmacy benefit management organizations in the country. It provides a wide range of integrated pharmacy benefit management services. They include home delivery services, specialty benefit management, formulary management, network-pharmacy claims processing, drug-utilization review, benefit-design consultation, as well as medical and drug data analysis services, etc. Thus, it manages drug plans for corporations, government agencies, and unions. The United States Department of Defense's Tricare program is the biggest client of the company.

Express Scripts reviews and complaints

Express Scripts is ranked 85 out of 789 in Pharmacy category

Area Served

USA

Payment Methods

VISAAmerican Express

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