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Doctor ordered scripts, forgot one number of my home address. Express Scripts called to verified. Verified it, said my scripts would go out. Called the next week, scripts still not mailed out, spoke with supervisor. They promised by scripts would be mailed out. Next...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for your experience and want to make sure you get the medication you need. Please email your member ID, Name, DOB and phone number to ExpressRxHel...

I didn't like
  • Extremely delayed shipment
  • Failure to follow directions
  • Entire operation is a joke
#1050578
My prescription was sent to an old address. Both my husband and i have received prescriptions at our current address, so we had no idea something was wrong. Now, it was delivered to the wrong address, and i am expected to pay for it. To beat all, even with my...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for your experience receiving your medication at your correct address. Please email us at ExpressRxHelp@express-scripts.com.Please include member ...

h.kitchener
h.kitchener

Don't pay it. If you for some reason gave them a credit(or worse yet a debit)card, then dispute the charge as "item not received."

#1048445
Credit from overcharge taken off account and they won't give me it back because they claim they sent a check I never received. Called about a dozen times and each time they say I will get a call back yet I never do ! They lie about prices and dr office has to sent fax...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We understand your frustrated and we can look into this situation further. Please email us at ExpressRxHelp@express-scripts.com. Please include member ID numbe...

1.0
#1040771

Express Scripts Customer Care Review

Express Scripts
#1043999
1.0
They are not helping me with my meds when I'm in pain they won't get my two. Script from Walgreens to be transferred to express script help me
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Short Review for April 20, 2017, Pc_bad_quality

Express Scripts
#1036882
Problems every time I need medication. Just an awful company
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Short Review for March 23, 2017, Other

Express Scripts
#1024469
They denied me of only two years ago my doctors fought them 4 times and lost now I have stage four cirosis with seven year old little girl that can loose her daddy ....no alchole or drugs live a clean life I need a attorney please help
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Express Scripts Prescription Refill Review

Express Scripts
#996710
They are horrible! They are not at the beginning of the year, to make money! Please President Trump do something!
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There customer service do not know anything, there answer always that work in process 2, 3 ,4 weeks or whenever???? Every time I place the order & my doctor call them for authorization, then 2 weeks went by & when I called them to check, they say the doctor need to...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for your experience and can provide insight to your plan design. Please email us at ExpressRxHelp@express-scripts.com. Please include member ID, p...

Every month either myself or my husband receives notification from ES that our drugs are not covered and they will only be filled once. Must contact Dr. and find another drug. Well, the drugs are on the formulary: they were on the formulary in October of 2016 and a new...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We can provide insight to your plan design. Please email your member ID, full name, DOB, phone number and Review #1026601 to ExpressRxHelp@express-scripts.com....

Every month they can't find the paper work to get and do not send it out they call spend two hours on phone and they have a diffent reason they can't send out this is a crime that they do this to poeple this is the worst company ever they take your money but no service...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for your experience. We understand you are frustrated and want to help resolve any issues you may have. If you need assistance, please email your...

I didn't like
  • Problem from them
#1022362
Received usual order and received a medication that looked different and different inscriptions on pills. Found out on my own that the medication is the same, never notified on the change of manufacturers. Use another medication, Coumadin , which can be affected by any...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We are very sorry about your experience and would like to help. Please email us at ExpressRxHelp@express-scripts.com. Please send Member ID, phone number, DOB,...

3.9
I liked
  • Speed of delivery
I didn't like
  • Failure to address my concerns
#1014515
I got a phone call today from my doctors office today saying "I sent your refill request to Express Script?" I quickly informed the nurse " I have it filled locally, because I use the loyalty card!" The representative was absolutely horrible, kept talking over me,...
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Anonymous
Adam

Hello,My name is Adam and we are very sorry about this experience. We would like to discuss your situation further please reply to ExpressRxHelp@express-scripts.com with your ...

5.0
I liked
  • Rude customer service manager
I didn't like
  • Companys internal bureaucratic policies
  • Disregarding dr s orders disrespect to me
  • Online ordering
#1012450
My husband was required by my insurance through my company to order a 3 months supply of insulin via Express Scripts. We asked to buy it at a pharmacy - told no. They shipped it this morning from Tempe, AZ at 7am via UPS. It is now 7:45pm and we still dont have it. It...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer- We apologize for the delayed medication. We want to help track and locate your order. Please email your husband's name, DOB, phone number and review #1005710 t...

1.5
#1005710
Managed Rx plans are equal or worse than HMO's,,,and we know what nightmares those were. Your drug formulary is the worst...basically only cheap generics. The member, Doctor & pharmacy have to jump through a list of hoops just to get a brand name RX filled...most are...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer- We're sorry you're dissatisfied and want to assist. Please email your full name, DOB, phone number, member ID and review #1003791 to ExpressRxHelp@express-scri...

2.2
I liked
  • Member services
  • Customer service
I didn't like
  • Harass doctors and pharmacies
  • Drugs on your formulary only cheap generics
#1003791