Express Scripts seems to have a random number generator in their customer service algorithm: "One time out of every five fulfillments, let's just arbitrarily decide to deny our customer his benefits." At least, that's been my experience over the past two years. Most...Read more
I didn't like
- No communication with patients
- Dishonest employees
- Lack of response
My question is why? This must happen from time to time. One agent, Shameeka D. told me they had NEVER had an undelivered, stolen or lost package. When I said come on, NEVER, you must handle millions of scripts, she doubled down and said never. I spoke to her supervisor...Read more
United Health Care (A great health insurance company) switched to Express Scripts as a 3rd party pharmaceutical provider. Bad move!!! I had switched over to COBRA due to loss of my position. When I switched over I dropped my son from my coverage. United dropped the...Read more
Express Scripts - Run away fast
They are the most irresponsible and dangerous pharmaceutical company that I have ever dealt with my god if it's not even criminal
Express Scripts - No medications
Three weeks today without blood pressure medications. Same meds for years same Bullcrap company, Express Scripts, and they are still "reviewing" my order. I despise this supplier with passion. The never get orders right or timely. And most importantly, dont seem to care. If i had another option, I'd nwvwr deal with these criminals again.
Express Scripts - Disgusted
One worker tells you they don't have a script your doctor faxed. One hour later, after not contacting the doctor, next guy says yes we have them but still can't fill it.What Third call in another hour a manager says no we don't have the script. Out of meds now. Hope they are happy.
Express Scripts - Problem every year with a prescription takes 3 months to get through prescription.
I was on the phone with a three way call two weeks ago when the prescription was finallt approved. Called today to see when it would arrive and ecpress scripts tells me they dont have the prescription. Liars.
Express scripts sucks ***. They ate a pathetic provider .... they might be saving someone somewhere some money but if I had the chance to fire anyone, it would be the entire enterprise!!! Late deliverys... I'm currently on the phone with three scripts shipped two weeks...Read more
Express Scripts is the pharmacy contractor for Tricare. My Tricare coverage ended because of divorce over four years ago. Express Scripts sends me a letter stating I owe almost $8, 000 because of overpayments made six years ago, which in fact I had Tricare coverage...Read more
I didn't like
- Incompetent agency
This might be the worst company I've dealt with in my 61 years on earth. Twice in the last year they have rejected my doctor's prescriptions because they want me to use something cheaper (step 1 drug). The last incident involves a request for generic Celebrix on July...Read more
Express scripts manages medications on Tricare for Life. Have filed an appeal several times. Contacted congressman. No results oranswers. Replacement medication has been discontinued by the drug company. I now have no medication for my diabetes that will work. The...Read more
It does not matter if you contact them online or on the phone, they always disappoint, be it not responding to the what is written to them about their horrible service, or not processing payments even when payments are made multiple times on their website and...Read more
Called about an appeal I had with them that I had won. Wanted to make sure the drug not on their formulary list was going to be now covered as formulary and at what price. First rep told me I had never had the drug filled with them. When I produced the carton showing...Read more
mid year through my companies yearly contract w/express scripts and they stopped coverage on my medicine. my dr. tried to get a medical necessity through them but they refused and said for me to take a very dangerous but covered alternative that the dr. will not...Read more
- Not one single thing
I didn't like
- Being denied life saving meds
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