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My husband's company was bought out by another company on Nov 1. Both use ES for prescriptions. The old company covered my insulin at 100 percent as preventive medicine but now ES is trying to charge me almost $1200 for the refill. I spent 5 hours on the phone with...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, I am sorry to hear about your experience and want to make sure your issue is resolved.Please email ExpressRxHelp@express-scripts.com with your Member ID, phone...

#1132865
I get my birth control filled using Express Scripts insurance provided by my husbands company. I have been receiving my pills regularly since 2009 except for a stretch of time in 2015 when I was pregnant with my daughter. I never had issues getting my medication until...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for this situation and understand your concerns with getting your medication covered. We would like to speak further on this issue. Please email E...

#1131399
I obtained a prescription for a medication that has to be compounded, Stanozolol. I was informed that the drug was not covered by my plan since it is a compounded medication but I could purchase it and file an appeal for reimbursement. Since I need the drug to prevent...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

We apologize for any inconvenience and are aware of this issue. We appreciate your patience while were working to reach a resolution. Thank you - Ita

1.0
I didn't like
  • Unwilling to help me with my issue
  • Totally incompetent staff
#1127927

Express Scripts - Run away fast

Express Scripts
#1093991
2.3
Details
They are the most irresponsible and dangerous pharmaceutical company that I have ever dealt with my god if it's not even criminal
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Discounts and Special Offers
Diversity of Products or Services
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Express Scripts - No medications

Express Scripts
#1077600
2.1
Details
Three weeks today without blood pressure medications. Same meds for years same Bullcrap company, Express Scripts, and they are still "reviewing" my order. I despise this supplier with passion. The never get orders right or timely. And most importantly, dont seem to care. If i had another option, I'd nwvwr deal with these criminals again.
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Customer service
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Diversity of Products or Services
Insurance Plans Acceptance
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Value for money
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Express Scripts - Disgusted

Express Scripts
#1068397
1.2
Details
One worker tells you they don't have a script your doctor faxed. One hour later, after not contacting the doctor, next guy says yes we have them but still can't fill it.What Third call in another hour a manager says no we don't have the script. Out of meds now. Hope they are happy.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
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Website

Express Scripts - Problem every year with a prescription takes 3 months to get through prescription.

Express Scripts
#1054149
1.0
Details
I was on the phone with a three way call two weeks ago when the prescription was finallt approved. Called today to see when it would arrive and ecpress scripts tells me they dont have the prescription. Liars.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
I have used (tried not to use), Express Scripts over the years. First complaint: Always get someone over seas, with the accent never can understand he or she. Obvious they can't understand myself either, because the order is always messed up. But now I really can't...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, I am sorry to hear about your experience and want to make sure your issue is resolved. Please email ExpressRxHelp@express-scripts.com with your Member ID, phon...

#1125710
They kept telling my my perscriptions were on the bad list & i wasnt allowed to get them any more- to dangerous. I thought it was a joke. Few days later they call again & tell me another perscription is banned. How is the drug thyroid bad? Its a cheap drug been around...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, I am sorry to hear about your experience and want to make sure your issue is resolved. Please email ExpressRxHelp@express-scripts.com with your Member ID, phon...

#1125612
I take four prescriptions a month. Called to check on the cost for them when I found out how high my deductible is. A prescription I was given in the ER last year was $2 per pill, but a 30 day supply at the pharmacy will cost me $100. A serious stomach medicine, they...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for this situation and understand your concerns. We would like to speak further on this issue. Please email ExpressRxHelp@express-scripts.com with...

I didn't like
  • Any of it
#1120443
My employer changed over to a bottom-of-the-barrel plan a few years ago, and Express Scripts is the pharmacy benefit manager. A few years ago I decided to try their mail-order service. Well, that was a joke. 90-day prescriptions suddenly became 60-day prescriptions...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, I am sorry to hear about your experience and want to make sure your issue is resolved. We can update your account to opt you out of communications. Please emai...

1.0
I didn't like
  • Entire operation is a joke
#1113827
Poor customer service overall. A miscommunication between my son's doctor's office and the customer service rep is costing me a lot of money and the ability to purchase medication for my sick child in the near future. My son's doctors office called escript to cancel an...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We're very sorry for this issue and we want to speak further regarding this situation. Please contact us at ExpressRxHelp@express-scripts.com with your Review ...

1.0
I liked
  • Not one single thing
I didn't like
  • Service
#1104386
Express Scripts - As bad as it gets
Express Scripts seems to have a random number generator in their customer service algorithm: "One time out of every five fulfillments, let's just arbitrarily decide to deny our customer his benefits." At least, that's been my experience over the past two years. Most...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for your past experience and want to help. Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DOB, Name and Review#...

1.0
I didn't like
  • No communication with patients
  • Dishonest employees
  • Lack of response
#1102264
My question is why? This must happen from time to time. One agent, Shameeka D. told me they had NEVER had an undelivered, stolen or lost package. When I said come on, NEVER, you must handle millions of scripts, she doubled down and said never. I spoke to her supervisor...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for your past experience and want to help with getting a replacement. Please email ExpressRxHelp@express-scripts.com with your member ID, phone nu...

2.2
#1100186