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1.6 Based on 115 reviews
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  • Customers like
    • Payments on high cost meds 2
    • Phone representative 2
    • Price 2
  • Customers don't like
    • Being lied to 10
    • Treated with disrespect 9
    • Online ordering 8

Went to Walgreens for prescriptions was told cost to be $246 for one months supply. Had coupon was told w/coupon it would be $146. Asked them to call Express Scripts who said I had no coverage, I called my provider/who we pay $584 monthly for coverage. They said they put in the information. Call next day to confirm they had account no account w/my Name/DOB/SSN still no record they can't help me if I don't have account. Asked for supervisor same... Read more

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This is hilarious, so you can't use a manufacturer coupon on your prescription order as the Express Scripts member service says it can only be used at a local pharmacy but if you do that Express Scripts will end up not paying for the prescription because you filled it locally. Great job Express Scripts! I don't have a hundred words to say about thus subject so I'm not sure what to say more. I guess that over the years the Express Scripts... Read more

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I dropped off a prescription at my pharmacy on Wednesday and found out today that they could not fill my prescription due to needing approval from my doctor. I totally forgot that we had new prescription coverage (just got the info on Wednesday) and this was the cause of the issue. The new prescription coverage was through Express Scripts. Due to needing the medication tomorrow, I called Express Scripts to see if they would allow me to get a... Read more

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Very poor service, very disorganized with complete lack of sensitivity to their customers, they push their agenda of mail order and disregard customer needs, I've been with brand Lipitor for over 20 years and Express Scrips is forcing me to take generic by increasing the price and make the approval process for the brand product unbearable, they request my doctor to call for pre-approval every month! Now I have to pay my doctor $25/month for them... Read more

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Express-Scripts is, hands down, the worst pharmacy I've ever had the displeasure of dealing with! Frighteningly incompetent and surly, they have become so bad, in fact, that I've decided I'm willing to pay EXTRA to fill my prescriptions a local pharmacy. If you are ever encouraged to use Express-Scripts to "save money" and or "have convenient home delivery," run away! Far, far away. Express-Scripts will try to kill you! They'll send the wrong... Read more

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On may 10,2016,my 90 day script got lost in mail.express scripts received it in mail on may 14,2016,damaged,so they destroyed it.I could not get them to send replacement.Since then,it has been a nightmare trying to get drugs at pharmacy.The pharmacist says insurance wont cover it,too soon.I paid out of pocket in june at pharmacy.In july i tried to fill script,had to get override,express scripts said it was too early,no eligable until july... Read more

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My husband has his own bank account, he pays for his prescriptions and i pay for mine. When I refill a script on the auto attendant it asks "would you like us to bill this to card ending 1234 and I say no, it says you will be "BILLED" x amount. That's fine, but when you get the order, guess what...It billed the card, without authorization. Call to customer service and all you get is "but your husband has auto pay" My response is but I did... Read more

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I called customer service this morning to explain that I placed an order yesterday using my Flexible Spending Card. Then I called this morning and the person on the phone claimed that what I was telling her wasn't possible because the only card that could possibly be used was the card listed for "auto-billing"---I tried to tell her that her website allows another card to be selected for an order but the *** doesn't even know her own company... Read more

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if you have a problem with expressscripts contact me. If enough other people have trouble with them I hope to contact a lawyer to start a class action against them. fcormier@live.com. I have had problems with them for years. they lie about the pres sent by my doctor. they make up new rules to deny services. they change the doctors pres and lie about it. they seem to have the def dept in their back pocket. the dept of def agency that controls... Read more

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Similiar experience!! Express Scripts failure to refill a common prescription for 6 weeks does give the one an alternative to suicide. You can simply die do to lack of medical treatment and God cannot codem you. It would be "lack of medication assisted" suicide. If you're at the near end of the rope and cannot devote 6 weeks of lengthy phone calls and 4 email responses that do not address the issue. The only 5 star service they do provide is... Read more

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