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Express Scripts - As bad as it gets
Express Scripts seems to have a random number generator in their customer service algorithm: "One time out of every five fulfillments, let's just arbitrarily decide to deny our customer his benefits." At least, that's been my experience over the past two years. Most...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for your past experience and want to help. Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DOB, Name and Review#...

1.0
I didn't like
  • No communication with patients
  • Dishonest employees
  • Lack of response
#1102264
My question is why? This must happen from time to time. One agent, Shameeka D. told me they had NEVER had an undelivered, stolen or lost package. When I said come on, NEVER, you must handle millions of scripts, she doubled down and said never. I spoke to her supervisor...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for your past experience and want to help with getting a replacement. Please email ExpressRxHelp@express-scripts.com with your member ID, phone nu...

2.2
#1100186
United Health Care (A great health insurance company) switched to Express Scripts as a 3rd party pharmaceutical provider. Bad move!!! I had switched over to COBRA due to loss of my position. When I switched over I dropped my son from my coverage. United dropped the...
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Anonymous
ExpressRxHelp

Hello Poker1092,We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone ...

1.0
#1098379

Express Scripts - Run away fast

Express Scripts
#1093991
2.3
Details
They are the most irresponsible and dangerous pharmaceutical company that I have ever dealt with my god if it's not even criminal
Comment
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Customer service
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Express Scripts - No medications

Express Scripts
#1077600
2.1
Details
Three weeks today without blood pressure medications. Same meds for years same Bullcrap company, Express Scripts, and they are still "reviewing" my order. I despise this supplier with passion. The never get orders right or timely. And most importantly, dont seem to care. If i had another option, I'd nwvwr deal with these criminals again.
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Customer service
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Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
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Turnaround Time
Value for money
Website

Express Scripts - Disgusted

Express Scripts
#1068397
1.2
Details
One worker tells you they don't have a script your doctor faxed. One hour later, after not contacting the doctor, next guy says yes we have them but still can't fill it.What Third call in another hour a manager says no we don't have the script. Out of meds now. Hope they are happy.
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Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
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Staff
Turnaround Time
Value for money
Website

Express Scripts - Problem every year with a prescription takes 3 months to get through prescription.

Express Scripts
#1054149
1.0
Details
I was on the phone with a three way call two weeks ago when the prescription was finallt approved. Called today to see when it would arrive and ecpress scripts tells me they dont have the prescription. Liars.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
Express scripts sucks ***. They ate a pathetic provider .... they might be saving someone somewhere some money but if I had the chance to fire anyone, it would be the entire enterprise!!! Late deliverys... I'm currently on the phone with three scripts shipped two weeks...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We understand your concern of getting your medication and want to speak further on this matter. Please email ExpressRxHelp@express-scripts.com with your member ...

#1093498
Express Scripts is the pharmacy contractor for Tricare. My Tricare coverage ended because of divorce over four years ago. Express Scripts sends me a letter stating I owe almost $8, 000 because of overpayments made six years ago, which in fact I had Tricare coverage...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We're very sorry for the inconvenience and we want to speak further on this issue. Please contact us at ExpressRxHelp@express-scripts.com with your Review #1093...

1.0
I didn't like
  • Incompetent agency
#1093300
This might be the worst company I've dealt with in my 61 years on earth. Twice in the last year they have rejected my doctor's prescriptions because they want me to use something cheaper (step 1 drug). The last incident involves a request for generic Celebrix on July...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We're very sorry for the inconvenience and we want to speak further on this issue. Please contact us at ExpressRxHelp@express-scripts.com with your Review #1092...

h.kitchener
h.kitchener

If you take Celebrex you might qualify for $4.00 co-pays thru the manufacturer. Go to "celebrex.com" and see if you do qualify. Many drug companies have programs like this a...

Express scripts manages medications on Tricare for Life. Have filed an appeal several times. Contacted congressman. No results oranswers. Replacement medication has been discontinued by the drug company. I now have no medication for my diabetes that will work. The...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer,We understand your concern of getting your medication and want to speak further on this matter. Please email ExpressRxHelp@express-scripts.com with your member ...

#1091180
It does not matter if you contact them online or on the phone, they always disappoint, be it not responding to the what is written to them about their horrible service, or not processing payments even when payments are made multiple times on their website and...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for your experience and want to help.Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DOB, Name and Review# 10898...

1.0
#1089865
Called about an appeal I had with them that I had won. Wanted to make sure the drug not on their formulary list was going to be now covered as formulary and at what price. First rep told me I had never had the drug filled with them. When I produced the carton showing...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello Consumer, We apologize for your experience and want to help. Please email ExpressRxHelp@express-scripts.com with your member ID, phone number, DOB, Name and Review# 1088...

#1088798
mid year through my companies yearly contract w/express scripts and they stopped coverage on my medicine. my dr. tried to get a medical necessity through them but they refused and said for me to take a very dangerous but covered alternative that the dr. will not...
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ExpressRxHelp
ExpressRxHelp
Express Scripts Verified Representative

Hello, My name is Adam. We understand your frustrated due to the concern of getting your medication. We would like to discuss your situation further please reply to this mess...

1.5
I liked
  • Not one single thing
I didn't like
  • Being denied life saving meds
#1085247