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My doctor prescribed a heart medication for me and specified the exact name and manufacturer along with "DO NOT SUBSTITUTE". Express Scripts sent an alternative generic formulary that I am allergic to.

Of course, they are refusing to return my money and denying they are at fault. The great (NOT) state of New Mexico has contracted with this poor excuse for a company and all state employees are being coerced to use the mail-order pharmacy that claims to save you mondy.

It's time for a class-action lawsuit to put a stop to this kind of underhanded collusion between a state government and a corporation whose only desire is a HUGE profit!

Reason of review: Substituted different med.

Preferred solution: Remove the mail-order coercion crap. Let ME decide where I purchase my medications and don't jack up the price when I choose a local pharmacy..

Express Scripts Cons: Coercion, Wrong medications, Unfair pricing.

Location: Las Cruces, New Mexico

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ExpressRxHelp

Hello,

We're sorry about your experience and want to make sure you get the medication you need. Please consider sending your name, member ID, date of birth and phone number where we can best reach you to ExpressRxHelp@express-scripts.com

Thank you.

Ita H.

Express-Scripts

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