TERRIBLE SERVICE IN GETTING DRUGS ON TIME FROM Express Scripts MEDICARE
Every three months, getting refills on line on my routine prescriptions is a time wasting process, with frequent robo phone calls providing no info, unexplained delays and last minute deliveries just as the previous supply of meds is running out. That is the case now with scripts last refilled on December 10, 2014.
Since there were no refills, new scripts were sent by my doctor on February 12 and I have received only two meds to date. Responding to another robo-call, I spoke yesterday to an Express Scripts rep and then a supervisor. The latter told me that the rest of my meds would be mailed out on March 5. Further she said she was surprised by the delay and could not understand why they were not sent already.
It will be roughly 120 days since last refill before the new meds arrive. this may require again a last minute script to a local pharmacy for a few pills to tide me over.
Paul Dragoumis
Reason of review: Problem with delivery.
Location: Bethesda, Maryland
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