Express Scripts - Cancelled orders, late refills, snotty supervisors.
I have been having problems over the past few months with these folks.
They told me they would manage my medications and prescriptions. All I needed to do was go online and refill or renew. They also stated they would contact my doctors for renewals.
I get 90 day refills with one deductable price.
The phone reps are always friendly and helpful. Well, as much as they are allowed. I too am always happy, joking and upbeat and help make them giggle a bit.
I order on line and get prompted to call them and order by phone order about 15% of my orders. Defeats the purpose of ordering on line. I lose my lunch ยฝ hour as well as more time off the clock.
If I order multiple prescriptions and one is not shippable they hold all four. Then the three are shown shipped 6 โ 7 days after refill. When I try to reorder the 3 they will not ship them by the fill date so now I am 6 โ 7 days without meds. My local pharmacy will use my fill date.
ES will not fill and ship so you receive your meds until the day or two before you run out.
I order on line. They need a new prescription to refill. They contact the doctor. (Only once from the way I understand) If the doctor does not reply in 10 days they cancel the order. ES does not call me or email me. Just cancel. I donโt have a clue unless I log on their web site every few days. This is ES reasonability to let me know. Thatโs why I hired them to help manage my meds.
I ordered on line and 6 out of 8 prescriptions didnโt make it through the system. When contacting an ES rep the best she could do is to process the order. She could not offer any type of rush to get them to me on time. Okay, they are only allowed to do so much.
Upon speaking with a supervisor (I was told) the person didnโt seem to really care. They were a โcorporate protocolโ recording. They got a bit snotty and insisted I needed to contact my physicians for refills. I was told they mailed me a letter in regard to one of them. I was out of town for two weeks, mail on hold so I didnโt get the notification until the mail got delivered. When I asked why they didnโt call at the phone number I have to give them to prove my identity I got no answer.
I too explained that the reason I use them is that I trust them with my heath. If they donโt provide me with my medications on time or contact me like they say they will I cannot function in a normal world.
I think itโs time for me to look at other suppliers that really may care about customer service.
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
I just got off the phone with them again for their screwups. My son was without his medication for 17 days because they "didn't loose" a class two prescription.
Oddly enough it showed up here three weeks after phone calls started. Today I got a 30 day supply for the price of a 90 day supply because it was "miscoded". Their reply is "sorry.
We will need a new 90 day supply prescription refiled and it will be the regular price next time" I called my dr office and they said "we sent a ninety day" when I told them express scrips coded it wrong she got angry and said it was the third call she had today about express scripts. They are crooks.