1.7
  • Price2 votes
  • Payments on high cost meds2 votes
  • Free Refills2 votes
  • Being lied to6 votes
  • No Communication with Patients5 votes
  • Online ordering4 votes
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  • 2 days ago
  • Drug Stores and Drugs
  • Prescription
  • 9
  • REVIEW RATING 3/5

I had a medication, according to the tracking data, was delivered to my mail box. It never made it into my house. I have called Express Scripts Customer Service four separate times. After explaining the situation I am told the next refill will be moved forward to that day. During call number 3 the CS rep even brought on someone from the pharmacy department who said it will be filled this time. It... Read more

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  • Feb 14
  • Drug Stores and Drugs
  • Rosenberg, Texas
  • Prescription
  • 54
  • REVIEW RATING 5/5

For several hours I spoke to 6 different emplyees of E.S. (including 2 managers and 2 supervisors). I was lied to and patronized. They not only took no responsiblity for a pharmaceutical train wreck of their creation but they loudly proclaimed that I needed to speak to my medical healthcare provider instead of them in order to fix said problem. I did call my provider so that I could move the... Read more

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  • Feb 13
  • Drug Stores and Drugs
  • Mount Prospect, Illinois
  • Prescription
  • 21
  • REVIEW RATING 3/5

I have a "Dispense as Written" prescription that is always changed to the generic with no notification. I receive my package and it is the incorrect medication. I call Express-Scripts and they claim they called my doctor and he authorized the change. When I speak to my doctor, he denies that they called. I believe my doctor more since we go through long discussions about my medication at every... Read more

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  • Feb 12
  • Health Insurance
  • Denver, Colorado
  • Lexapro
  • 14
  • REVIEW RATING 4/5

They call it "worry-free" refills. problem is they NEVER show up. I call, I write, I have the doctor call! No one fixes the problem. I sent my 12th email today about the same problem. Their response was "we are sorry we don't have enough information to answer your question." DUH, look at the file. It was a response to your email. TWO months, and I can't get my medication. It was due for a refill... Read more

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  • Feb 11
  • Drug Stores and Drugs
  • Albuquerque, New Mexico
  • Prescription
  • 19
  • REVIEW RATING 3/5

twice in the past 6 months it has taken more than two weeks to receive my renewed prescriptions which means that I have run out before they arrived. I called several times and they had no explanation nor apology. On the confirmation of my order it stated that it would be shipped in two or three days after processing begins. When I went to the site to check on it the information stated that it... Read more

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  • Feb 11
  • Drug Stores and Drugs
  • Cascais, Lisbon
  • Medicine
  • 12
  • REVIEW RATING 3/5

Horrid service, a danger to health US Servicemen. I attempted to call Express Scripts. I was disconnected 4 times. 1.5 hours on phone. I Live in Portugal-no toll free number. Phone call cost me $27. They can't call me since computer program they use will not recognize European phone numbers. They will not call my overseas number. I registered online but computer would not recognize me. I have... Read more

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  • Feb 09
  • Drug Stores and Drugs
  • Tucson, Arizona
  • Prescription
  • 14
  • REVIEW RATING 3/5

I am supposed to get a vial of testosterone every two weeks in 3 month supplies. For the last two months when i call to fill the prescription they tell me that they are out of stock with no date on when it will be in. This is SO bogus because it is a very widely used and popular drug that i could get anywhere on a one vial basis at Walgreens, Walmart, Frys, wherever! How can a company who... Read more

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  • Feb 07
  • Drug Stores and Drugs
  • Pomona Park, Florida
  • Prescription
  • 32
  • REVIEW RATING 4/5

I am a diabetic.My Dr. faxed a prescription for insulin. One week later the pharmacy at Express Scripts called me to verify whether I needed Humalog Kwikpen or vials. I informed him I was switching back to vials. He said "ok, we will fill the order". A week later I still hadn't received the order. I called Express Scripts to inquire. I was switched to three different dept. First I was told they... Read more

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  • Feb 06
  • Drug Stores and Drugs
  • Saint Albans, New York
  • Breathing Medications
  • 19
  • REVIEW RATING 4/5

I placed an order for my rescue inhaler through Express Scripts mail order for Proventil on January 21, 2015. I was notified the prescription would not be processed until 2/2/15 which I understood. I submitted order early so I wouldn't run out. However, my prescription was not processed on 2/2/15 but was placed on hold. I called to inquire, and spoke to a representative named Toby who said that... Read more

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  • Feb 03
  • Drug Stores and Drugs
  • Cincinnati, Ohio
  • Medication
  • 39
  • REVIEW RATING 4/5

A shipment for 2 medications sent by USPS never showed up. USPS shows that they received it " January 20, 2015 , 8:17 am Arrived USPS Facility HAZELWOOD, MO 63042 I have been on the phone several times with Express Scripts and they tell me it is not their problem, I should look to USPS as it is their problem. They would not call USPS. On the 3rd call to Express Scripts I spent 15 minutes on... Read more

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