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  • Customers like
    • Payments on high cost meds2
    • Phone representative2
    • Price2
  • Customers don't like
    • Being lied to9
    • Online ordering7
    • Treated with disrespect7

  • 1 day ago
  • Government
  • Lizella, Georgia
  • Express Scripts Customer Service
  • 1

Have been trying to reset my wife's password and unable. She is from the Philippines and due to accent does not want to talk to people.if we do reset though the phone the system does not accept. Now she is out of medicine and unable to get. How to resolve? My suggestion get a different pharmacy. The service from express scripts is the worst I have ever seen. I have complained to the people and... Read more

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  • 1 day ago
  • Other
  • Peekskill, New York
  • Mail Order Pharmacy
  • 4

They called my wife's Psychiatrist to asked if it was OK to change her RX to the generic brand, even tho she has been taking the name brand for nearly 4 yrs, and they have refilled her RX every 90 days for the last 4 yrs. The generic brand makes her throat swell and she cannot breath and her doctor has written them letters before, and that is why they have always been sending the brand name. Now... Read more

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  • Aug 01
  • Drug Stores and Drugs
  • Menifee, California
  • Express Scripts Mail Order
  • 8
  • REVIEW RATING 4/5

I was forced to use express scripts because of tri care. When I first tried to transfer to them I never received my medicine; they said they never received prescriptions from doctor. I went to doctor office and was shown the fax that the doctor sent two weeks previously. My doctor sent a second request by E prescription and gave me a copy. One week later I called and express scripts said the... Read more

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  • Jul 29
  • Drug Stores and Drugs
  • Sandwich, Massachusetts
  • Prescription Medications
  • 12
  • REVIEW RATING 4/5

Since I currently am on 2 pres., I 1st ordered the Diovan on 6/26 & then ordered the Premarin on 7/6 & prepaid both. Both orders were filled on 7/10 & 7/11 & I waited 2 weeks w/o receiving them. Then I cld a supervisor who said that he had NO IDEA why both orders were not processed. He then sent an emergency order & they were received w/in 2 days. On July 9th I received a... Read more

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  • Jul 26
  • Drug Stores and Drugs
  • Chattanooga, Tennessee
  • Express Scripts Actos Medication
  • 16
  • REVIEW RATING 4/5

my medication that controls my blood sugar (actos) has been backordered for 7 months and they can no longer fill it. we are retired airforce at 58 too young for medicare. what the ?????? if i use civillian pharmacy i pay 100 percent. it cost 100 dollar deductable to see my doctor and get a new prescription. this is the worst pharmacy service i was notified thru automated voice mail which was... Read more

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  • Jul 22
  • Drug Stores and Drugs
  • Alpharetta, Georgia
  • Express Scripts Prescription Drug Coverage
  • 26
  • REVIEW RATING 3/5

this is illegal, I would like to start a class action suit against this company for illegally making up the rules as they go along and not following doctor's prescriptions. I have not been able to get Androgel for almost 6 months as they have played with the 30 for 30 then 90 for 90 rules and will not send any prescription out. They also keep playing the prior authorization forms rule and after... Read more

Was this review helpful? 1 0

  • Jul 16
  • Drug Stores and Drugs
  • Apollo Beach, Florida
  • Express Scripts Pharmacy
  • 25
  • REVIEW RATING 3/5

All hail the friggin morons at Express Scripts. Bow down to the idiots who can't seem to even count the number of days in a calendar correctly. In fact, today it got to a new low ... They didn't even know what flipping day it was. They ACTUALLY argued with me that today was the 16th. Let me tell you, they are some smart ones there. 5 people (within the last week) told me 5 different dates that my... Read more

Was this review helpful? 1 1

  • Jul 16
  • Drug Stores and Drugs
  • Philadelphia, Pennsylvania
  • Express Scripts Prescription Drug Coverage
  • 21
  • REVIEW RATING 4/5

My wife recently had a double mastectomy and has developed shingles which is adding to her pain and Express Script denied paying for Lidocane pain patches and have instead decided to let her suffer. This is the worst company I have ever dealt with and obviously they put profit ahead of the well being of their patients. The unscrupulous behavior of this company is unbelievable. Due to the huge out... Read more

Was this review helpful? 1 0

  • Jul 15
  • Drug Stores and Drugs
  • Charlotte, North Carolina
  • Express Scripts Charge
  • 29
  • REVIEW RATING 4/5

I asked what it would cost me a medication. Express scripts quoted me a price, I shopped around some more and found that express scripts was the cheapest route for me. I then proceeded to order. When my medication arrived, a bill was attached to it and I was shocked. The price was higher than quoted me. I immediately called them and was told they would do some paperwork to get it down. I received... Read more

Was this review helpful? 1 0

  • Jul 14
  • Drug Stores and Drugs
  • Indianapolis, Indiana
  • Express Scripts Pain Medication Prescription
  • 22
  • REVIEW RATING 3/5

Express scripts denied paying for my husband's pain med that he had been taking for two years. Said they needed a prior authorization from prescribing doctor--who is on vacation! When I told the ES customer service that I would be taking him to the emergency room for pain management--and then sending the ER bill to Express Scripts, they put me on hold while they did some paperwork. Two hours... Read more

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