Express Scripts Complaints and Reviews

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Express Scripts
Main address: 2000 Springer Dr 60148-6402 Lombard IL
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  • 89+2 mobile complaints
  • $18K claimed losses
  • $198 average
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  • Jul 18
  • Drug Stores and Drugs
  • St. Louis, Missouri
  • Prescription
  • 4

Express Scripts currently has almost 1500 BBB complaints File your own and you will most likely get a "courtesy credit" for your incorrect prescription, but they will not admit fault. Maybe if they get up to 15K BBB complaints, they will change their policies??? How many... Read more

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  • Jul 17
  • Drug Stores and Drugs
  • Potosi, Missouri
  • Bad Business Practice
  • 13

I can't believe that this company is allowed to do business ! They are definitely the *** bag of the Pharmaceutical industry. After waiting more than 2 weeks for a new Rx they sent me an email saying it was not covered any longer. When I asked why the response was hilarious! "I'm not medically trained so I don't know." Where do they find these people? Oh and let's not forget that you can be out... Read more

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  • Jul 15
  • Drug Stores and Drugs
  • Insulin Delivery
  • 16

I ordered insulin on July 9. Since we never have any Rx handled properly or smoothly with them we called to verify when it would ship sine we are leaving town on Thursday. We were assured it had shipped and would be received today Tuesday. Surprise another lie. You call and they read from the same excuse list over and over. Oh and apologies. If I could survive on their worthless apologies .... I... Read more

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Express scripts sent me 2 antiinflammatory meds 2 weeks after my back improved. This cost me $80. They take it from your credit card without your knowledge, and if your MD accidentally sends it there instead of the local one there is nothing you can do about it. I called and fought but got nowhere. I did tell them to discontinue my account as I will be only working with my local pharmacy. Add comment

  • Jul 04
  • Drug Stores and Drugs
  • Los Angeles, California
  • Asthma Medication
  • 14

My (life saving) prescripton is MIA. Called customer service and was told "if it was that important I would pay out of pocket and spend a day in the ER to get a new prescription" as they REFUSE to send a replacement for something that, per their tracking, is lost. (I was told "if it's important, you need to find a way to pay for this") I asked to speak to a manager, who also said - she was... Read more

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  • Jun 25
  • Drug Stores and Drugs
  • Toledo, Ohio
  • Accounts Customer Service
  • 24

I had a call from Express Scripts that I had a balance due on my account, however, I was unable to understand the voicemail message to return the call. I had several people listen and still couldn't understand the purpose or the return call number. This happened several times before I figured out who the call was from. I called and was told that I had a balance and that my prescription could... Read more

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  • Jun 24
  • Other
  • Phoenix, Arizona
  • Phamacy
  • 22

Every order is something new, I always need to call and try to fix my order. They insist on sending every prescription in separate orders and on different days. I still don't understand how this is easier and cheaper than a local pharmacy. Why are they using the USPS and not the more reliable UPS? I say it again: Every order is something new, I always need to call and try to fix my order. They... Read more

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  • Jun 23
  • Drug Stores and Drugs
  • Millington, Tennessee
  • Health Insurance Coverage
  • 33

My husband is covered under health insurance so when his doctor ordered whatever this rx was ( now we know after the fact it was a low "T" drug) it was not covered they did not call and say how do want to proceed they saw they had a credit card on file so they just charged this $375.00 to My credit card without any authority to do so as this is my account only not my spouse's I called the no... Read more

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  • Jun 17
  • Drug Stores and Drugs
  • Lincoln Park, New Jersey
  • Mail Order Pharmacy
  • 26

Doctor called in a prescription on May 8, 2014. Express Scripts rejected it May 16th and sent a letter to to call them . I did on May 17th, They said my doctor has to call them. I called my doctor and he called on the 19th and answered their questions. I them get a call on my VM June 2nd to call ES. I call the following day and they say they have to verify my address (that I have been receiving... Read more

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  • Jun 12
  • Drug Stores and Drugs
  • Prescriptions
  • 36

You may need to talk with your doctor about your prescriptions Dear XXX: We're writing you because you need to take action if you want the following medication (s)s to be covered under your plan: METHYLPHENIDATE 20 MG TABLET City of Bridgeport and Express Scripts, the company chosen to manage your prescription benefit, want you to know about an important change. Beginning 07/1/14, your plan's... Read more

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