1.7
  • Payments on high cost meds2 votes
  • phone representitive2 votes
  • Price2 votes
  • No Communication with Patients3 votes
  • Hung up on3 votes
  • Treated with disrespect3 votes
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  • Jan 23
  • Drug Stores and Drugs
  • Baytown, Texas
  • Prescription
  • 19
  • REVIEW RATING 4/5

If they ever get your credit card number they will have a field day with you. There is no coordination or safety standard to the customer. I finally got my account where I would pay by checkI have been repeatedly lied too ; hung up on ; passed on to another worthless Customer Service Specialist. Then they refuse to send your NEEDED prescriptions until you pay for the ones that never should... Read more

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Well I've been lied too, hung up on, had medication delays for "processing" far exceeding their advertised times. I've recieved medication that has not been requested. And now that I'm transferring everything to a local pharmacy they continue to send refill requests to my Dr. Although they deny it, I've seen the faxes. No one help, they just apologize and blame someone else. Avoid at all cost!! Add comment

  • Jan 21
  • Drug Stores and Drugs
  • Beachwood, Ohio
  • Insulin
  • 22
  • REVIEW RATING 4/5

Earlier this month, I moved all my prescriptions to Express-Scripts mail-order. My prescriptions were all due for refill and mailing on January 15th. When neither my Byetta or Humilin (both insulin products) were delivered, I checked the webpage, and found they'd been rescheduled, without any notification, to January 22nd. I called to complain, and, yesterday, I was promised both would be sent... Read more

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  • Jan 19
  • Health Insurance
  • San Francisco, California
  • Prescription Transfer
  • 22
  • REVIEW RATING 3/5

My company has changed health insurance companies and we must now use Express Scripts. Despite Express Scripts web site claim that you can transfer an ongoing prescription to them, this has not proved possible. They say the pharmacy has to call them, the pharmacy (who has no interest in losing you as a customer) says that Express Scripts has to call them. We now have to call our doctors and try... Read more

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  • Jan 15
  • Drug Stores and Drugs
  • Indianapolis, Indiana
  • Prescription
  • 36
  • REVIEW RATING 3/5

I have issues every time iI deal with express script (which, by the way, is the only pharmacy my insurance approves) they allowed my husbands Rx to run out & the rep tells me they can request the shipment to be expedited, but its up to the pharmacy dept to approve it, they have the final say...really?..like they have talked to the customer & are aware of the situation. Doesn't matter... Read more

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  • Jan 13
  • Drug Stores and Drugs
  • Beaumont, Texas
  • Prescription
  • 37
  • REVIEW RATING 4/5

Ordered 4 prescriptions Nov 15, 2014. Shipping date was repeatedly set back until I sent a message complaining on Dec 20. Was promised order would be shipped by expedited carrier to arrive Dec 24. That did not happen. Phone calls and more messages were handled by very nice people who were all polite and apologetic but were unable to move the system. Went to local drug store for interim supply... Read more

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  • Jan 13
  • Drug Stores and Drugs
  • Friendswood, Texas
  • Prescription Medication
  • 36
  • REVIEW RATING 3/5

I take a controlled substance and the script is time sensetive. I have shed tears and gone without my meds because of the inability of this company to do their jobs more than once. Trying to get my meds for 2 weeks and even talking to a supervisor and then to her supervisor did not speed the process up for something that was their mistake to begin with. When they finally found my script the... Read more

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  • Jan 05
  • Drug Stores and Drugs
  • Yorktown, Virginia
  • Qvar Inhalation
  • 47
  • REVIEW RATING 4/5

Received a form letter from Dr Andrew Behm about why my Qvar was not covered. It stated that I should have used another prescription first to see if it worked, you call it Step Therapy. I had acute Bronchitis and one step from Pneumonia, my family doctor of 20 years is not going to play around with drugs to see if they work at this point. HE knows Qvar drug works on me as I have had it before... Read more

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  • Jan 04
  • Drug Stores and Drugs
  • Kansas City, Missouri
  • Medication
  • 35
  • REVIEW RATING 3/5

Express Scripts is absolutely terrible. They have screwed up my medication order COUNTLESS times. By "screwed up" I mean mix up my order with my twin sister and send it to her (I'm still confused on how that continues to happen because we don't live in the same state). I can understand the mistake happening once and it being corrected but it has happened four times, which has been every time I... Read more

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  • Dec 29, 2014
  • Drug Stores and Drugs
  • Minneapolis, Minnesota
  • Prescription
  • 56
  • REVIEW RATING 3/5

error after error when i try to renew online. finally called to talk to someone about it, and was told it was because my doc hasn't approved the medication (nonsense, i've been taking it for several years and just renewed it at a local pharmacy), Called again, and was told there was a system error that would be corrected in about 20 minutes. I explained that this issue has been ongoing for over a... Read more

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