Express Scripts Complaints and Reviews

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Express Scripts
Main address: 2000 Springer Dr 60148-6402 Lombard IL
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  • 103+1 mobile complaints
  • $21.2K claimed losses
  • $204 average
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  • 1 day ago
  • Drug Stores and Drugs
  • Brentwood, Tennessee
  • Prior Authorizations
  • 16

This complaint comes from a physician who has to interact with Express Scripts on an all too frequent basis. This posting could go on and on for many paragraphs. The people that I have to interact with and the paperwork that I am asked to complete are beyond belief. Frankly, I need my time to see patients, not fill our serial forms from ES. My most recent 'fun' story from this horrid company was... Read more

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  • Sep 13
  • Drug Stores and Drugs
  • Medication Prescription
  • 16

So Im not the only one? Express Scripts manager told me to take 15mg + 30mg two times daily, of a thyroid medication. I am actually prescribed 15mg once a day!! Needless to say, taking that amount of medication, for me, would give me a stroke. I NEVER took that dosage, but they justified sending me a bottle of 15mg and another bottle of 30mg, which they would not let me return, and so I'm... Read more

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  • Sep 12
  • Drug Stores and Drugs
  • Incompetent Shiping Service
  • 1
  • 1
  • 16

BCBS makes it impossible to get a 90 day prescription unless you use Express Scripts mail order service. I have tried them numerous times over the years only to find them completely incompetent and always switched back to a retail pharmacy. Recently I thought I would give them another try for some *** reason that I could shoot myself for doing. I went to 3 different appointments and had all new... Read more

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  • Sep 03
  • Drug Stores and Drugs
  • Mail Order
  • 28

I take a specialty drug with a cost of $20,000 per 5 day infusion therapy every 3 months. Express Scripts processes the drug claims for my employer who self insures. Certain "Specialty" drugs are processed by Express Scrpts "sister " company Accredo.com. I have nothing that would inform me as to when I should contact Accredo vrs Express Scripts. I called Express Script and requested direction... Read more

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  • Aug 31
  • Drug Stores and Drugs
  • Livingston, Tennessee
  • Prescriptions
  • 34

Last year I had good service, only issue was one of my Prescriptions was VERY expensive. This year almost every Prescription turns into a problem with Express Scripts. Two Prescriptions are not covered (one was last year, the other is new). I ended up going to WalMart. A couple other prescriptions took weeks, multiple Emails, multiple calls to Express Scripts and also to my DR to have them RE... Read more

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  • Aug 20
  • Drug Stores and Drugs
  • Prescription Filling
  • 2
  • 2
  • 52

1. Express Scripts sent me medication I did not order. They say my doctor sent in the refill, but I had not seen nor spoken to that doctor in five months. 2. Express Scripts refilled all of my prescriptions when I only wanted a few refilled. They told me they were ordered, which is a lie, and furthermore, they couldn't refund them if they wanted to, because they had already been shipped. 3. ... Read more

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  • Aug 18
  • Drug Stores and Drugs
  • Aptos, California
  • Insurance Plan
  • 41

I'm on a generic med that required Dr's approval and quantity override. TWO directions is far more than this company can handle!! Each month I go to pharmacy and refill gets rejected. Express scripts has a plethora of excuses. 1. They changed computer system and the Prior Authorization wasn't input correctly (3 days delay). 2. I need a prior authorization (even though I've got it printed out from... Read more

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  • Aug 14
  • Drug Stores and Drugs
  • Bad Customer Service
  • 36

Now that I am 65 it is all downhill. July 24th I placed three re-fill orders that each have re-fills available. Today is Aug 14th and I have NO answer as to when the scripts will arrive, nor any answers as to WHY they have been delayed, even after numerous calls. I will no longer uses ExpressScripts. Medications issued by a doctor for a health reason, and they could care less as to weather we... Read more

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  • Aug 12
  • Drug Stores and Drugs
  • Prescription Delivery
  • 1
  • 1
  • 50

I have been having problems over the past few months with these folks. They told me they would manage my medications and prescriptions. All I needed to do was go online and refill or renew. They also stated they would contact my doctors for renewals. I get 90 day refills with one deductable price. The phone reps are always friendly and helpful. Well, as much as they are allowed. I too am always... Read more

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  • Jul 31
  • Drug Stores and Drugs
  • Incompetent Company
  • 73

Express Scrips business practices should be investigated. They are one of the most incompetent and unethical companies I have ever used. I had the "pleasure" of dealing with them over a 6 month period starting in Jan this year. During this time, they misquoted the price and overcharged me for my medication multiple occasions, sent me medication I didn't order and billed me for it, disobeyed my... Read more

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