Express Scripts Complaints and Reviews

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Express Scripts
Main address: 2000 Springer Dr 60148-6402 Lombard IL
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  • 98+1 mobile complaints
  • $19.2K claimed losses
  • $194 average
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  • 1 day ago
  • Drug Stores and Drugs
  • Prescription Filling
  • 1
  • 14

1. Express Scripts sent me medication I did not order. They say my doctor sent in the refill, but I had not seen nor spoken to that doctor in five months. 2. Express Scripts refilled all of my prescriptions when I only wanted a few refilled. They told me they were ordered, which is a lie, and furthermore, they couldn't refund them if they wanted to, because they had already been shipped. 3. ... Read more

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  • Aug 18
  • Drug Stores and Drugs
  • Aptos, California
  • Insurance Plan
  • 12

I'm on a generic med that required Dr's approval and quantity override. TWO directions is far more than this company can handle!! Each month I go to pharmacy and refill gets rejected. Express scripts has a plethora of excuses. 1. They changed computer system and the Prior Authorization wasn't input correctly (3 days delay). 2. I need a prior authorization (even though I've got it printed out from... Read more

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  • Aug 14
  • Drug Stores and Drugs
  • Bad Customer Service
  • 18

Now that I am 65 it is all downhill. July 24th I placed three re-fill orders that each have re-fills available. Today is Aug 14th and I have NO answer as to when the scripts will arrive, nor any answers as to WHY they have been delayed, even after numerous calls. I will no longer uses ExpressScripts. Medications issued by a doctor for a health reason, and they could care less as to weather we... Read more

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  • Aug 12
  • Drug Stores and Drugs
  • Prescription Delivery
  • 1
  • 28

I have been having problems over the past few months with these folks. They told me they would manage my medications and prescriptions. All I needed to do was go online and refill or renew. They also stated they would contact my doctors for renewals. I get 90 day refills with one deductable price. The phone reps are always friendly and helpful. Well, as much as they are allowed. I too am always... Read more

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  • Jul 31
  • Drug Stores and Drugs
  • Incompetent Company
  • 56

Express Scrips business practices should be investigated. They are one of the most incompetent and unethical companies I have ever used. I had the "pleasure" of dealing with them over a 6 month period starting in Jan this year. During this time, they misquoted the price and overcharged me for my medication multiple occasions, sent me medication I didn't order and billed me for it, disobeyed my... Read more

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  • Jul 30
  • Drug Stores and Drugs
  • Organ Transplant Medication
  • 30

NUMEROUS calls, each day, checking in on the status of my young Son's post organ transplant medication. Firstly they stopped shipment, due to insurance hitch WITH OUT calling me to notify. (sent letter in mail which arrived over TWO WEEKS later) as I have had problems with them not shipping in the past, I called to check in, only to be told that it had been canceled days before. Once 'hitch'... Read more

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  • Jul 28
  • Drug Stores and Drugs
  • Beaumont, Texas
  • Prescription Refill
  • 44

Been on med for a year. Dr. writes scrip for 3 months. 90 pills for 90 days. ES sends recent batch with 45 pills. Even label says it was supposed to be 90. Call to ES results in cordial exchange, email apology, but no action or correction. Med runs out, try to reorder. Oops, my error because it is not 90 days yet. Scrip is put on hold until DR calls ES to reorder. DR writes new scrip to... Read more

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  • Jul 25
  • Drug Stores and Drugs
  • St. Louis, Missouri
  • Unordered Medication Delivery
  • 43

I received a package in the mail earlier this year, thought it was something I ordered off the internet so I opened it. It was a bottle of prescription medication from Express Scripts. I called ES to as why I got the medication. I was told my doctor sent them a prescription and they had to fill it. The prescription was filled with generic and I do take this prescription however it has to be... Read more

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  • Jul 18
  • Drug Stores and Drugs
  • St. Louis, Missouri
  • Prescription
  • 19

Express Scripts currently has almost 1500 BBB complaints File your own and you will most likely get a "courtesy credit" for your incorrect prescription, but they will not admit fault. Maybe if they get up to 15K BBB complaints, they will change their policies??? How many... Read more

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  • Jul 17
  • Drug Stores and Drugs
  • Potosi, Missouri
  • Bad Business Practice
  • 33

I can't believe that this company is allowed to do business ! They are definitely the *** bag of the Pharmaceutical industry. After waiting more than 2 weeks for a new Rx they sent me an email saying it was not covered any longer. When I asked why the response was hilarious! "I'm not medically trained so I don't know." Where do they find these people? Oh and let's not forget that you can be out... Read more

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