1.7
  • Phone representative2 votes
  • Price2 votes
  • Payments on high cost meds2 votes
  • Being lied to8 votes
  • Online ordering6 votes
  • No communication with patients6 votes
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  • Mar 25
  • Drug Stores and Drugs
  • Lakeland, Florida
  • Medication
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

I take a life threatening medication which they denied filling saying I had not tried others. I've been on this med for 2 yrs. Doctor gave me samples until I appealed and resolved the problem. How did we do that? They told us to contact a lawyer if we felt the need. My husband said no thanks, will skip that and go directly to the police a charge attempted murder charges! Funny, I had my meds in 3... Read more

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  • Mar 12
  • Drug Stores and Drugs
  • Apple Valley, California
  • Prescription
  • 33
  • REVIEW RATING 4/5

Every single month I have a problem with these people canceling or not filling my prescriptions or *** up the deductible. I call and talk for hours but no one is home in those skinny little incompetent heads that are supposedly listening. They then say what you want you to hear, hang up and then *** you over more while they laugh to themselves. I'd rather drive 20 miles every single day to... Read more

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  • Mar 09
  • Drug Stores and Drugs
  • Richmond, Virginia
  • Prescription Medications
  • 50
  • REVIEW RATING 3/5

First order three months ago arrived within a week. This month I ordered ten days ago and still nothing. After several phone calls today I learned that they haven't even begun to process it. I cancelled the order and will go back to using Walmart. Two of the three customer service reps I dealt with today were patronizing and clearly burned out. It is insane to me that they can be so lackadaisacal... Read more

Was this review helpful? 1 0

  • Mar 07
  • Drug Stores and Drugs
  • San Antonio, Texas
  • Medicine Prescription
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

I really thought I was going to save money going this route. But I have had to call ever month to get things straightened out and they still don't get it right. I requested generic drugs only. I used Deplin and its just folic acid vitamin b. The generic is l methylolate. The brand costs $188 and generic is $15. I cancelled the order in February and went back to my Dr. and requested generic... Read more

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  • Mar 05
  • Drug Stores and Drugs
  • Bethesda, Maryland
  • Nexium Prescription
  • 24
  • REVIEW RATING 4/5

Every three months, getting refills on line on my routine prescriptions is a time wasting process, with frequent robo phone calls providing no info, unexplained delays and last minute deliveries just as the previous supply of meds is running out. That is the case now with scripts last refilled on December 10, 2014. Since there were no refills, new scripts were sent by my doctor on February 12... Read more

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  • Feb 26
  • Drug Stores and Drugs
  • Prescription
  • 39
  • REVIEW RATING 3/5

I had a medication, according to the tracking data, was delivered to my mail box. It never made it into my house. I have called Express Scripts Customer Service four separate times. After explaining the situation I am told the next refill will be moved forward to that day. During call number 3 the CS rep even brought on someone from the pharmacy department who said it will be filled this time. It... Read more

Was this review helpful? 1 0

  • Feb 14
  • Drug Stores and Drugs
  • Rosenberg, Texas
  • Prescription
  • 77
  • REVIEW RATING 5/5

For several hours I spoke to 6 different emplyees of E.S. (including 2 managers and 2 supervisors). I was lied to and patronized. They not only took no responsiblity for a pharmaceutical train wreck of their creation but they loudly proclaimed that I needed to speak to my medical healthcare provider instead of them in order to fix said problem. I did call my provider so that I could move the... Read more

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  • Feb 13
  • Drug Stores and Drugs
  • Mount Prospect, Illinois
  • Prescription
  • 44
  • REVIEW RATING 3/5

I have a "Dispense as Written" prescription that is always changed to the generic with no notification. I receive my package and it is the incorrect medication. I call Express-Scripts and they claim they called my doctor and he authorized the change. When I speak to my doctor, he denies that they called. I believe my doctor more since we go through long discussions about my medication at every... Read more

Was this review helpful? 1 0

  • Feb 12
  • Health Insurance
  • Denver, Colorado
  • Lexapro
  • 32
  • REVIEW RATING 4/5

They call it "worry-free" refills. problem is they NEVER show up. I call, I write, I have the doctor call! No one fixes the problem. I sent my 12th email today about the same problem. Their response was "we are sorry we don't have enough information to answer your question." DUH, look at the file. It was a response to your email. TWO months, and I can't get my medication. It was due for a refill... Read more

Was this review helpful? 1 0

  • Feb 11
  • Drug Stores and Drugs
  • Albuquerque, New Mexico
  • Prescription
  • 45
  • REVIEW RATING 3/5

twice in the past 6 months it has taken more than two weeks to receive my renewed prescriptions which means that I have run out before they arrived. I called several times and they had no explanation nor apology. On the confirmation of my order it stated that it would be shipped in two or three days after processing begins. When I went to the site to check on it the information stated that it... Read more

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