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  • Customers like
    • Payments on high cost meds 2
    • Phone representative 2
    • Price 2
  • Customers don't like
    • Being lied to 9
    • Treated with disrespect 8
    • Online ordering 7

The company has it's good points. The problem starts when negative response of this company is more. One major problem they have is their philosophy is "They are always right" instead of "The customer is always right." They made me feel so ***! Tell me if I am the one ***. I made them aware that I had a new physician. A prescription is suppose to be filled. Except they send it to my other dr who... Read more

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Dealing with this company is a nightmare. The latest issue too screwed up to explain here. Avoid this company. My friend has it worse. Her insurance company makes her use E S. She doesn't have an option. Insurance companies are in charge of our healthcare. Add comment

Express Scripts is a rip off. They allow you to price a medication and charge you double the cost that they quote you. Is medication like the stock market? It doubled and dropped in half and I just happened to buy it when it was doubled? Who would use their auto-refill if they change the pricing by 3 folds without notifying the customer? Add to it, the customer rep have no clue what they... Read more

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So after a year on auto fill i am overloaded. Express Scripts send meds. in advance and 3 months worth at a time so you get overloaded. I just received a charge for $300 for a medication as it is early in the year and I have not med my deductible. I explained that it was just too expense for me and I did not know until I opened my package to see the bill. I take meds for severe Anxiety and... Read more

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Totally incompetent and could not care less whether you get your medications or not. I could write a book on how this company as screwed up my meds and how ridiculously convoluted there process is, but I'm not goin to waste my time. I've already wasted more time tan I'm willing to admit trying to work with these folks. My advice is to find someone else to fill your subscriptions if you have the... Read more

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I don't like the fact that Tricare has made it mandatory that i use this company or pay high out of pocket fees to get my meds and i don't like that i have to wait until i'm OUT of my medications before i can refill them. Example; fill/ship date for last month 12/21/2015 can't refill order until 1/21/2016. Always slow shipping through PO, never get meds on time, always have to go a couple days... Read more

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Worst place to deal with getting prescriptions, they know they have me over a barrel since my company forces me to use Express Script for any maintenance drugs. They do not care about their customers, no communication just decide to fill a prescription to how they want vs the most cost effective solution for the customer or Drs orders. I was put on a new prescription, had my Dr send one to the... Read more

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this customer makes it almost imppossible to get your prescription filled. they use a very old system mail or fax. the require unnecessary docter validation after the prescripton is received. they have the worst phone customer service. Their billing is always incorrect with overcharges or non-applied customer payments. They basically try to make it so difficult to get a precription. One... Read more

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January 9, 2016, after four years of dealing with Express Script, I cannot in all honesty say that I am pleased with what has happened with me after Express Script now claims to have misplaced two of my bank check for much-needed medication. Three to four phone calls to Express Script, I am now to contact my bank, have checks reissued which will cost more money and then mail to the same P.O. Box... Read more

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I am new to Express Scripts and in the first week of January 2016 I sent in a check along with five prescriptions to start my mail order request. On Friday 1/08/16 I called to check the status of my order and was told that the check had been credited to my account but they had no record of the prescriptions! The rep insisted that I must have sent the check without including the prescriptions. ... Read more

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