1.7
  • phone representitive2 votes
  • Mail order delivery1 votes
  • Payments on high cost meds1 votes
  • online ordering2 votes
  • being lied to2 votes
  • job1 votes
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  • Dec 15
  • Health Insurance
  • College Park, Maryland
  • Insulin Pump Supplies
  • 25
  • REVIEW RATING 3/5

I am a Type 1 diabetic. This means that I am 100% dependent on insulin. If I do not have it I will die. Express Scripts is the absolute worst pharmacy ever. I have never been denied a prescription before until I switched to Blue Cross Blue Shield, who partners with Express Scripts. It has been a month now and Express Scripts has yet to send me my insulin and insulin pump supplies. I have... Read more

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  • Dec 04
  • Drug Stores and Drugs
  • Prescription
  • 62
  • REVIEW RATING 3/5

Ordered prescription on the 21st of november. They say it wont be sent out until the 9th of December. Huh? Why so long? I asked and received some long winded gobedly-*** which makes no sense. Why does it take fifteen days to process a prescription that I have been getting for years. Yes I am also forced to use this company because of my wonderful union. They are not my first choice. The rite aid... Read more

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  • Dec 01
  • Drug Stores and Drugs
  • Santa Fe, Texas
  • Prescription
  • 73
  • REVIEW RATING 4/5

My Dr sent my script to Express 11-11-14. A week later after not receiving it, I called Express and they said they've made several calls to my Dr. with a question to no avail. I called my Dr's office. They called Express and was told they're not waiting on anything, that my med was scheduled to be sent out on 11-25. (altho they received it on the 11th ????? ). 11-21 I checked my bank acct to... Read more

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  • Nov 30
  • Drug Stores and Drugs
  • Winter Haven, Florida
  • Auto Shipment
  • 41
  • REVIEW RATING 4/5

for several years had express scripts with auto billing to my credit card. With auto billing I also received a courtsey phone call that shipment would be coming. in March, started new job who also used express scripts. So I called and cancelled auto shipment and to make sure there would be no mistake I took the credit card off the account. No phone call and late March I get shipment of meds. I... Read more

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  • Nov 26
  • Drug Stores and Drugs
  • Richmond, Virginia
  • Prescription
  • 66
  • REVIEW RATING 4/5

First off, I got stuck with Express Scripts under my insurance plan, so I have no choice. I order a refill every three months. I actually have to mail the prescription, with their form (it has to be filled out every time), and their turnaround time is horrendous. They took possession of my order on 11/17, but they didn't send out the prescription until 11/24. 5+ business days to fill out a... Read more

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  • Nov 24
  • Drug Stores and Drugs
  • Wauconda, Illinois
  • Prescription Refill
  • 46
  • REVIEW RATING 4/5

11-11-14 I was on the phone with a rep for a good hour to get my last order corrected and filled as I could not do so with the convenient on line refill system. We had to get two pharmacists on line to get one prescription refilled and shipped on time. It was due to ship on 11-13-14. It never showed. 11-11-14 I was on the phone with a rep for a good hour to get my last order corrected and filled... Read more

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  • Nov 23
  • Drug Stores and Drugs
  • Saint Cloud, Florida
  • Prescription
  • 46
  • REVIEW RATING 4/5

This company is horrible. On multiple occasions they have told me that my doctor has not sent them the order for my prescriptions. When I called my doctor back to verify that they have sent the order my doctors office informed that they have and could show me if I come by the office. They also told me that every one of their patients that have to use Express Scripts has problems in some way with... Read more

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  • Nov 22
  • Drug Stores and Drugs
  • Klonopin
  • 63
  • REVIEW RATING 4/5

I have been on the same medication Klonopin for 25 years and have been having to deal with this company for 8. I have had to fight every time i have to get my prescription, i cannot take the generic, so i have an approval for the brand at generic pricing. It's always something every time i have to reorder, they will charge me wrong price, send me the generic, etc.. Well Klonopin became briefly... Read more

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  • Nov 22
  • Drug Stores and Drugs
  • Wauconda, Illinois
  • Prescription Refill
  • 40
  • REVIEW RATING 4/5

Beyond Disappointed. 11-12-2014 I can’t begin express my gratitude to the phone representatives have been nothing less than professional, courteous, polite, helpful and fun to work with. I highly doubt they have any control over what happens after they process my orders. Again today I go to Express Scripts on line to order refills. Again I try to execute the order and the error box appears in... Read more

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  • Nov 22
  • Drug Stores and Drugs
  • Mail Order Pharmacy
  • 22
  • REVIEW RATING 4/5

I have been having problems over the past few months with these folks. They told me they would manage my medications and prescriptions. All I needed to do was go online and refill or renew. They also stated they would contact my doctors for renewals. I get 90 day refills with one deductable price. The phone reps are always friendly and helpful. Well, as much as they are allowed. I too am always... Read more

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