1.7
  • Payments on high cost meds2 votes
  • Free refills2 votes
  • Phone representative2 votes
  • Being lied to9 votes
  • Online ordering7 votes
  • No communication with patients6 votes
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  • Apr 10
  • Drug Stores and Drugs
  • Saint Louis, Missouri
  • Drugs
  • 29
  • REVIEW RATING 4/5

Had an issue with a delivered med. Called in on 2/9/15 and asked to speak to a manager. Was put through to Troi S (at ext 237620). She seemed helpful and told me that I needed to get a prior auth. Then said Express Scripts would fill the original quantity on my prescription...without me having to call back in. I immediately got my doctor to give the prior auth and Aetna confirmed. I waited... Read more

Was this review helpful? 0 0

I am so unhappy .. after 2 week of the run around i still do not have my meds . Costomer services was very rude .first told me it would be over nighted and that didn't happen ... they blamed someones else. They make us use this joke of a pharmacy. And we dont have anything to say about it . Thanks express scripts. For nothing Add comment

  • Apr 07
  • Drug Stores and Drugs
  • Cartersville, Georgia
  • Prescription
  • 18
  • REVIEW RATING 4/5

Transferred over to them to try 'mail order convenience'. Nothing has been convenient about this experience. I registered my credit card information, mailing address, etc. with them prior to having my prescriptions transferred over on my next doctor visit. The doctor transferred everything over to them, and now I am in customer service ***. They canceled the prescriptions for delivery. Contacted... Read more

Was this review helpful? 1 0

  • Apr 06
  • Drug Stores and Drugs
  • Sevierville, Tennessee
  • Prescription
  • 16
  • REVIEW RATING 4/5

My first experience is when they shipped medication and I never received it. They said to put a claim to the post office, only the sender (express scripts). They gladly sent another, charging me another deductible and costing me a 30 day supply on my prescriptions. Then I had to get a drug changed due to a reaction from a drug I was taking. They cancelled the prescription twice, then when I... Read more

Was this review helpful? 1 0

  • Mar 30
  • Drug Stores and Drugs
  • Chelmsford, Massachusetts
  • Prescription Medications
  • 22
  • REVIEW RATING 4/5

Express Scripts (aka Medco) allows you to split prescription expenses/payments in thirds which is beneficial when meds cost hundreds of dollars each. Consequently, you need to provide your card to Express Scripts to keep on file. Express Scripts owns a specialty pharmacy called Accredo who dispenses a very expensive medication which the manufacturer has a reimbursement program paid directly to... Read more

Was this review helpful? 1 0

Express scripts lie to consumers and when that does not work you get the runaround of a lifetime Add comment

  • Mar 25
  • Drug Stores and Drugs
  • Lakeland, Florida
  • Medication
  • 1
  • 1
  • 59
  • REVIEW RATING 5/5

I take a life threatening medication which they denied filling saying I had not tried others. I've been on this med for 2 yrs. Doctor gave me samples until I appealed and resolved the problem. How did we do that? They told us to contact a lawyer if we felt the need. My husband said no thanks, will skip that and go directly to the police a charge attempted murder charges! Funny, I had my meds in 3... Read more

Was this review helpful? 3 0

  • Mar 12
  • Drug Stores and Drugs
  • Apple Valley, California
  • Prescription
  • 44
  • REVIEW RATING 4/5

Every single month I have a problem with these people canceling or not filling my prescriptions or *** up the deductible. I call and talk for hours but no one is home in those skinny little incompetent heads that are supposedly listening. They then say what you want you to hear, hang up and then *** you over more while they laugh to themselves. I'd rather drive 20 miles every single day to... Read more

Was this review helpful? 2 0

  • Mar 09
  • Drug Stores and Drugs
  • Richmond, Virginia
  • Prescription Medications
  • 62
  • REVIEW RATING 3/5

First order three months ago arrived within a week. This month I ordered ten days ago and still nothing. After several phone calls today I learned that they haven't even begun to process it. I cancelled the order and will go back to using Walmart. Two of the three customer service reps I dealt with today were patronizing and clearly burned out. It is insane to me that they can be so lackadaisacal... Read more

Was this review helpful? 1 0

  • Mar 07
  • Drug Stores and Drugs
  • San Antonio, Texas
  • Medicine Prescription
  • 1
  • 1
  • 45
  • REVIEW RATING 4/5

I really thought I was going to save money going this route. But I have had to call ever month to get things straightened out and they still don't get it right. I requested generic drugs only. I used Deplin and its just folic acid vitamin b. The generic is l methylolate. The brand costs $188 and generic is $15. I cancelled the order in February and went back to my Dr. and requested generic... Read more

Was this review helpful? 2 0

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