Express Scripts Complaints and Reviews

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Express Scripts
Main address: 2000 Springer Dr 60148-6402 Lombard IL
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  • 104+3 mobile complaints
  • $21.2K claimed losses
  • $198 average
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  • Sep 21
  • Drug Stores and Drugs
  • Meds Overcharging
  • 49

I haven't used Express Scripts for years and my new insurance uses them. I didn't know I didn't HAVE to use them, like in the old days when my insurance said I had to order my asthma meds from them. Anyway - my doctor wrote the prescription so that I could get a 30-day supply at a time, instead of a 90-day supply, because $120 for a 90-day supply is hard for me to come up with. A 30 day supply... Read more

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The worst place to deal with. Customer service is rude and not helpful. Be aware the the $20 overnight shipping is 10 days. So you really need not bother giving them the extra money. Just continue to say sorry there's nothing I can do. Really? Terrible! I'd rather pay the same price for monthly medication than to go through this aggravation. Add comment

For months have had a problem filling my medicine....After a lot of calls from my doctor all was to be ok per express scripts but after a week no medicine....and now after 90 minutes on phone/hold with them...they don't know what is wrong themselves.....what is this?! No where to complain, they are not even recognized by bbb...feel betrayed with no where to turn to.... Add comment

     

  • Sep 16
  • Drug Stores and Drugs
  • Brentwood, Tennessee
  • Prior Authorizations
  • 61

This complaint comes from a physician who has to interact with Express Scripts on an all too frequent basis. This posting could go on and on for many paragraphs. The people that I have to interact with and the paperwork that I am asked to complete are beyond belief. Frankly, I need my time to see patients, not fill our serial forms from ES. My most recent 'fun' story from this horrid company was... Read more

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  • Sep 13
  • Drug Stores and Drugs
  • Medication Prescription
  • 30

So Im not the only one? Express Scripts manager told me to take 15mg + 30mg two times daily, of a thyroid medication. I am actually prescribed 15mg once a day!! Needless to say, taking that amount of medication, for me, would give me a stroke. I NEVER took that dosage, but they justified sending me a bottle of 15mg and another bottle of 30mg, which they would not let me return, and so I'm... Read more

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  • Sep 12
  • Drug Stores and Drugs
  • Incompetent Shiping Service
  • 1
  • 1
  • 40

BCBS makes it impossible to get a 90 day prescription unless you use Express Scripts mail order service. I have tried them numerous times over the years only to find them completely incompetent and always switched back to a retail pharmacy. Recently I thought I would give them another try for some *** reason that I could shoot myself for doing. I went to 3 different appointments and had all new... Read more

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  • Sep 03
  • Drug Stores and Drugs
  • Mail Order
  • 45

I take a specialty drug with a cost of $20,000 per 5 day infusion therapy every 3 months. Express Scripts processes the drug claims for my employer who self insures. Certain "Specialty" drugs are processed by Express Scrpts "sister " company Accredo.com. I have nothing that would inform me as to when I should contact Accredo vrs Express Scripts. I called Express Script and requested direction... Read more

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  • Aug 31
  • Drug Stores and Drugs
  • Livingston, Tennessee
  • Prescriptions
  • 42

Last year I had good service, only issue was one of my Prescriptions was VERY expensive. This year almost every Prescription turns into a problem with Express Scripts. Two Prescriptions are not covered (one was last year, the other is new). I ended up going to WalMart. A couple other prescriptions took weeks, multiple Emails, multiple calls to Express Scripts and also to my DR to have them RE... Read more

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  • Aug 20
  • Drug Stores and Drugs
  • Prescription Filling
  • 2
  • 2
  • 59

1. Express Scripts sent me medication I did not order. They say my doctor sent in the refill, but I had not seen nor spoken to that doctor in five months. 2. Express Scripts refilled all of my prescriptions when I only wanted a few refilled. They told me they were ordered, which is a lie, and furthermore, they couldn't refund them if they wanted to, because they had already been shipped. 3. ... Read more

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  • Aug 18
  • Drug Stores and Drugs
  • Aptos, California
  • Insurance Plan
  • 47

I'm on a generic med that required Dr's approval and quantity override. TWO directions is far more than this company can handle!! Each month I go to pharmacy and refill gets rejected. Express scripts has a plethora of excuses. 1. They changed computer system and the Prior Authorization wasn't input correctly (3 days delay). 2. I need a prior authorization (even though I've got it printed out from... Read more

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